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Client Scheduling Coordinator

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Client Scheduling Coordinator
, CA
Come join our amazing team as an Client Scheduling Coordinator! This is a full-time remote position.

Pay: $20.00 - $26.00 per hour
 
Come join our AMAZING team!
 
STAR of CA, a Stepping Stones Group company, is seeking for a motivated Scheduling Coordinator who is interested in helping us to grow and carry out our mission of service to individuals with autism spectrum disorders and their families. 

Position Summary

  • Under the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions for the implementation of S&R services with clients and team members.

 

Outcome Measures

  • Schedule sufficient number of hours monthly to attain the office's performance objectives.
  • Schedule 90% or more of team members' monthly available hours that are within SSG's typical operating hours to ensure efficient use of team members.
  • Maintain accurate and up-to-date records of client and provider availability and disposition.

Job Qualifications

  • Must be able to work in Pacific Standard time zone (PST)
  • High school diploma, general education degree, or equivalent
  • Fluency in Scheduling Platform
  • Fluency in Microsoft Teams
  • Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
  • Ability to accept constructive feedback and develop knowledge and skill sets accordingly
  • Effective time management skills and the ability to manage multiple tasks at one time
  • Excellent written and verbal communication skills
  • Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
  • Strong interpersonal skills
  • Commitment to maintain client confidentiality and adhere to HIPPA laws
  • Excellent problem-solving skills and conflict resolution skills
  • Flexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend
  • Prior experience in a coordination or scheduling role is beneficial

Responsibilities 

  • Case scheduling and related staff/client communication
  • Utilize Scheduling Platform to schedule sessions for the delivery of A&C S&R services to clients
  • Scheduling Platform daily changes/updates
  • Create/update schedules and update Scheduling Platform
  • Effectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant parties
  • Coordinate a team approach with CMs and direct staff
  • Prepare proposed schedules based on priority and provide to clinical teams for approval
  • Ensure the appropriate certifications/credentials/requirements of staff as related to implementing S&R services with clients
  • Time off and staff cancellation tracking
  • Ensure that all scheduled sessions adhere to SSG policies and requirements of funding sources and third-party stakeholders regarding appropriate staff credentials/certifications/qualifications
  • Accurately identify and correct problems related to scheduling of services
  • Assist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services
  • Additional reporting as assigned by the operations team
  • Respond to operational requirements in a timely manner
  • Find coverage for all upcoming staff and client vacations
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