Career Services Specialist

We are hiring a Client Intake Specialist for a remote position to join our growing teams! Community Autism Services, a division of The Stepping Stones Group, is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.Essential Job Functions include but not limited to:Maintains an unrelenting focus on providing an excellent client experienceManage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.Investigates the needs of the caller to appropriately transfer the caller, if necessaryProvides service information by correctly answering questions answering questionIf an issue requires escalation, professionally refer complaints to the appropriate supervisorConduct initial intake screenings to assess goodness of fit for new referralsUtilize the decision tree to determine if further screening from clinical staff is required    Partner with department teams to develop resources for our clientsEnsure that the client feels understood with any request or issue by recapping the message receivedCommunicate what steps will be taken, by who, and whenEstablish themselves as a customer advocate who will help them with any follow up needs Position Location: Remote  Required Qualifications:  Highly proficient in SpanishAbility to stay calm when customers are stressed or upset.Proficient computer skills, including MS OfficeExperience working with customer support.Ability to thrive in a fast-paced environment is essentialAbility to work independently, self-directed and highly organized Education/Certifications Required:High school diploma, general education degree, or equivalent Beneficial Experience:Previous referrals or customer service/call center experience Community Autism Services is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!

Regional Clinical Manager   Title: Regional Clinical Manager  Reports to: Senior Regional Clinical Director and Senior Regional Clinical ManagerLocation: Ventura, CA    Mission:Leading with dedication to operational excellence in a manner that aligns with our mission of transforming the lives of children, families, and communities together.  Position Summary:The Regional Clinical Manager plays a pivotal role in overseeing and optimizing clinical quality and operations within a designated market. This leadership position requires a seasoned Board Certified Behavior Analyst (BCBA) with extensive experience in Applied Behavior Analysis services and a proven track record of effective management. This position is responsible for ensuring the highest quality of ABA services, the professional development of clinical team members, and the financial well-being of their market. This role involves collaboration with leadership, maintaining strong relationships with clients and families, and contributing to the strategic Outcome Measures: Demonstrate measurable progress in achieving financial performance goals, with a focus on controlling labor costs within the region. Attain a treatment adherence rate of over 75% for clients within the division, ensuring consistency and effectiveness in interventions. Enhance client satisfaction, as reflected in an increased Net Promotor Score (NPS), by implementing targeted improvements based on client feedback. Responsibilities:Provide strong and visionary leadership to the clinical team, setting clear expectations and fostering a positive and collaborative work environment. Develop and communicate strategic goals for the clinical department in alignment with organizational goals. Provide ongoing supervision and support to clinical team members, ensuring adherence to ABA principles and best practices. Participate in gross margin planning to predict coming month trends based one expected revenue and labor. Establish and implement quality assurance measures to ensure the highest standards of care and compliance with relevant regulations and ethical guidelines. Assess the needs and requirements of clients to determine appropriate caseload assignments. Cultivate positive and professional relationships with payors and funding sources to enhance collaboration and communication. Conduct regular reviews of client records, assessments, and interventions to maintain clinical excellence.  Provide expert consultation on complex cases, guiding and collaborating with clinical teams in problem-solving and decision-making. Deliver training and support to enhance the clinical skills and knowledge of team members and support professional growth and development. Ensure accurate and timely reporting to clients, families, and other stakeholders. Collaborate with other department heads and organizational leadership to ensure seamless communication and coordination of services. Job Qualifications:Master's or Doctoral degree in Applied Behavior Analysis, Psychology, Special Education, or a related field BCBA or BCBA-D certification Substantial experience in ABA services, including leadership and supervisory roles Proven ability to lead and inspire a team toward achieving organizational goals Excellent communication and interpersonal skills, both verbal and written Ability to provide clear and constructive feedback  Strong analytical and problem-solving skills Effective organizational skills to manage clinical and administrative responsibilities Ability to prioritize tasks and meet deadlines in a fast-paced environment Experience in providing training and professional development Excellent interpersonal skills Empathy and cultural competence to work effectively with diverse populations Familiarity with ABA-specific software and data collection tools Comfort using technology for communication, documentation, and program management 

SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: National School-Based Program Clinical Manager- North CarolinaSupervisor: Mental Health Client Services Director and Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:Provide clinical support, mentoring, supervision, guidance, additional resources and/or assistance to clinicians in CM's assigned territory.Serve as a clinical resource, with a continued focus on providing ethical and quality services.Oversee the implementation of developed protocols, services, and practices at all SSG district contract sites.Aid the Mental Health Client Services Director and Clinical Director in maintaining appropriate credentials for all SSG district contracts.Serves as the primary point of contact for clinicians in districts regarding questions on assessment, intervention, documentation, reports, IEPS/504s, etc.Collaborates with SSG Career Services Dept. for filling open positions and the AEs to gain knowledge of district policies and proceduresParticipates as an active member of the Triad (AE, Recruiter, and Clinical Director)Ensures that service providers supported comprehend and carry out district policies and proceduresConducts clinical interviews (CIs) with potential clinicians, as needed or requested. During the CI, the CM highlights all of the perks and benefits that SSG offers employees: clinical support, professional development, pathways to success and career paths for professional growth and advancement.Participates in regularly scheduled team meetings, as needed.Participates in special projects as they come up.Participates in and/or presents at university events, conferences, or workshops that are planned, organized, or coordinated by SSG.Represents SSG at job fairs, conferences, and workshops, as needed.Additional Duties:Facilitates communication and management of projects between clinicians on site, district staff, local AEs, and MH leadership.Will mentor, train, or support staff that are placed in districts in both virtual and on site capacities.Will be responsible for managing and overseeing the documentation of staff delivering services in the EHR. Will review notes, treatment plans, assessments, and documented delivered service hours, as needed.Complete assigned projects, as directed by the Mental Health Client Services Director and Clinical Director.Managing and providing needed documents for each district contract, under the supervision of the Mental Health LeadershipClinical Manager will report directly to the Mental Health Clinical Director.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work, Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 5 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Minimum of 5 years in an educational or school environment.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                         Client Services Manager- Charters TEAM The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the United States. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Manager you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will:*Maintain current client headcount*Grow client headcount when the opportunity arises and work toward established headcount goals*Identify growth opportunities in your assigned market among active and inherited client accounts (school districts)*Develop and implement business development strategies*Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity*Maintain client headcount and grow client headcount when the opportunity arises*Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings*Outbound calls to clients to generate job orders*Intake of inbound sales calls to identify school districts' needs*Generate interest among school districts through multi-level communication strategies*Present candidates, proposals, negotiate bill rates, and finalize client contract documents*Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies*Collaborate and support the competitive bid process for assigned client accounts as needed*Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district clients.*Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions*Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs*Embrace personal responsibility and accountability among a strongly collaborative environment*Meet and exceed your assigned activity, placement, and margin goalsQualifications:*Fearless and enthusiastic attitude and a supportive collaborator*Confidence in making outbound calls*Confidence in communicating and upholding The Stepping Stones Group's policies and expectations*Identify internal areas of improvement and communicate these to your team*Ability to overcome objectives; strong negotiation and closing skills*Excellent time management skills*Excellent written and verbal communication skills; Exceptional presentation skills*Strategic thinking & problem solving; ability to achieve results*Exceptional time management and prioritization skills with demonstrated ability to meet project timelines*Strong relationship management and work ethic, including leading by example*Adaptability and flexibility to support the organization's rapid growthOur Client Services Manager (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more.