Career Services Specialist

About The Stepping Stones GroupThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!As a Recruiter (Career Services Manager), you will be expanding our business by identifying, building, and sustaining strong relationships with candidates.Pay: $54,000+ per yearIn this position you will:Respond to active candidates and source passive candidates to build a robust pipeline Effectively assess candidates' qualifications and communicate those details to your team membersDeliver an excellent candidate experience by taking the time to understand each candidate's needs and preferencesProvide clear and consistent candidate communication; establish expectations throughout the process; respond quickly and thoroughly to candidate questionsCommunicate compensation offerings and negotiate as neededManage pipeline workflows and all candidate communications throughout the hiring processMaintain ongoing relationships with candidates and employees to build strong candidate networks and gain referralsEmbrace personal responsibility and accountability among a strongly collaborative environmentMeet and exceed your assigned activity, placement, and margin goals/KPIs Qualifications:Fearless and enthusiastic attitude and a supportive collaboratorKnowledge of ATS/CRM systems requiredExperience using sourcing platforms (LinkedIn, Indeed, ZipRecruiter, CareerBuilder, Monster) Demonstrate ability to source on LinkedIn and Indeed Able to manage job boards and marketing/advertising budgetsAbility to overcome objectives; strong negotiation and closing skillsDemonstrate proficiency in Microsoft Office suiteExcellent written and verbal communication skillsStrategic thinking & problem solving; ability to achieve resultsExceptional time management and prioritization skillsStrong work ethic, including leading by exampleAdaptability and flexibility to support the organization's rapid growthSales or recruiting experience is required or relevant related skillsBachelor's degree (preferred)Our recruiters receive a base salary, commission plan, medical benefits, paid time off, paid company holidays, 401K and much more! Remote or in person depending on location.

Client Services Specialist- Behavioral Services The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Maintain current client headcount * Grow client headcount when the opportunity arises and work toward established headcount goals * Identify growth opportunities in your assigned market among active and inherited client accounts (school districts) * Develop and implement business development strategies * Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity* Maintain client headcount and grow client headcount when the opportunity arises * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * Outbound calls to clients to generate job orders * Intake of inbound sales calls to identify school districts' needs * Generate interest among school districts through multi-level communication strategies * Present candidates, proposals, negotiate bill rates, and finalize client contract documents * Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district client * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions * Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs * Embrace personal responsibility and accountability among a strongly collaborative environment * Meet and exceed your assigned activity, placement, and margin goals Qualifications:: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team * Ability to overcome objectives; strong negotiation and closing skills * Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines * Strong relationship management and work ethic, including leading by example * Adaptability and flexibility to support the organization's rapid growth Our Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more. 100% Remot

We are hiring a Client Intake Specialist for a remote position to join our growing teams! Community Autism Services, a division of The Stepping Stones Group, is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.Pay: $25.00 per hourEssential Job Functions include but not limited to:Maintains an unrelenting focus on providing an excellent client experienceManage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.Investigates the needs of the caller to appropriately transfer the caller, if necessaryProvides service information by correctly answering questions answering questionIf an issue requires escalation, professionally refer complaints to the appropriate supervisorConduct initial intake screenings to assess goodness of fit for new referralsUtilize the decision tree to determine if further screening from clinical staff is required    Partner with department teams to develop resources for our clientsEnsure that the client feels understood with any request or issue by recapping the message receivedCommunicate what steps will be taken, by who, and whenEstablish themselves as a customer advocate who will help them with any follow up needs Position Location: Remote, must be willing to work in either Pacific or Eastern time zones. Required Qualifications:  Highly proficient in SpanishAbility to stay calm when customers are stressed or upset.Proficient computer skills, including MS OfficeExperience working with customer support.Ability to thrive in a fast-paced environment is essentialAbility to work independently, self-directed and highly organized Education/Certifications Required:High school diploma, general education degree, or equivalent Beneficial Experience:Previous referrals or customer service/call center experience Community Autism Services is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!

We are hiring a Client Intake Specialist for a remote position to join our growing teams! Community Autism Services, a division of The Stepping Stones Group, is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.Pay: $25.00 per hourEssential Job Functions include but not limited to:Maintains an unrelenting focus on providing an excellent client experienceManage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.Investigates the needs of the caller to appropriately transfer the caller, if necessaryProvides service information by correctly answering questions answering questionIf an issue requires escalation, professionally refer complaints to the appropriate supervisorConduct initial intake screenings to assess goodness of fit for new referralsUtilize the decision tree to determine if further screening from clinical staff is required    Partner with department teams to develop resources for our clientsEnsure that the client feels understood with any request or issue by recapping the message receivedCommunicate what steps will be taken, by who, and whenEstablish themselves as a customer advocate who will help them with any follow up needs Position Location: Remote, must be willing to work in either Pacific or Eastern time zones. Required Qualifications:  Highly proficient in SpanishAbility to stay calm when customers are stressed or upset.Proficient computer skills, including MS OfficeExperience working with customer support.Ability to thrive in a fast-paced environment is essentialAbility to work independently, self-directed and highly organized Education/Certifications Required:High school diploma, general education degree, or equivalent Beneficial Experience:Previous referrals or customer service/call center experience Community Autism Services is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!