Client Services - Account Manager

                         Client Services Coordinator Job Description The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams. In this position you will: • Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals. Reach out to current school districts to upsell and cross sell our services. • Submit potential candidates for client openings with clear communication. Set effective expectations with the client regarding interview process. • Help recruiters guide candidates through the interview process with necessary interview prep and effectively convey client expectations. • While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations. Identify with clients what sets our company apart from other companies. • Meeting KPIs: phone calls per day & email communication, Job orders received, candidate submissions and candidates placed. • Work as part of the team to contribute to overall success. • Create a positive experience for the clients with effective communication. Ability to become a “trusted advisor” to our school district partners. • Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensing. Qualifications: • Exceptional time management and prioritization skills • Enthusiastic and supportive collaborator • Champion of change and applying creativity • Detail orientated with the ability to meet projected deadlines. • Excellent written and verbal communication skills • Strong customer service experience required. • Prior sales, customer service or hospitality experience is required. 

Billing Coordinator- Fresno, CA  - Job Description The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40+ states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you! Must be able to travel around Fresno, CA! Job Duties: * Communicates with clients (school districts) and employees (providers) to collect documentation, ensure accuracy, and assists billing specialists with any time related questions that may arise. * Review biweekly employee timesheets and works with Supervisors to resolve issues.* Maintain and update timecard trackers. * Review and reconcile district specific logs against time entered in Kronos. * Communicate with internal groups regarding issues pertaining to time logs and time sheets. * Ability to go onsite to the school district and travel amongst multiple sites. Required Qualifications: * Experience with Microsoft Office products * Advanced Excel skills * Superior written and verbal communication skills. * Strong analytical, organizational, and problem‐solving skills. * Self‐ motivated, time efficient and proactive * Reliable transportation and current driver's license

                          Client Services Specialist- Account Executive- Behavioral Services- Must be comfortable working on the PACIFIC TIME ZONE The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will:*Maintain current client headcount*Grow client headcount when the opportunity arises and work toward established headcount goals*Identify growth opportunities in your assigned market among active and inherited client accounts (school districts)*Develop and implement business development strategies*Build and maintain relationships with existing and inherited clients for the purpose of achievingplacement targets and acquiring additional business opportunity*Maintain client headcount and grow client headcount when the opportunity arises*Educate clients of The Stepping Stones Group product offerings and invite Autism, Core andNursing client service managers to client meetings*Outbound calls to clients to generate job orders*Intake of inbound sales calls to identify school districts' needs*Generate interest among school districts through multi-level communication strategies*Present candidates, proposals, negotiate bill rates, and finalize client contract documents*Set clear expectations with clients regarding feedback, quality assurance practices and theStepping Stones Group policies*Collaborate and support the competitive bid process for assigned client accounts as needed*Deliver an excellent client experience by taking the time to understand each client's needs andpreferences. Prioritize Jumbo and Tier 1 school district clients.*Provide clear and consistent client communication; establish expectations throughout theprocess; respond quickly and thoroughly to client questions*Collaborate with Regional Manager of Client Services to establish focus jobs and communicateclient needs*Embrace personal responsibility and accountability among a strongly collaborative environment*Meet and exceed your assigned activity, placement, and margin goalsQualifications:*Fearless and enthusiastic attitude and a supportive collaborator*Confidence in making outbound calls*Confidence in communicating and upholding The Stepping Stones Group's policies andexpectations*Identify internal areas of improvement and communicate these to your team*Ability to overcome objectives; strong negotiation and closing skills*Excellent time management skills*Excellent written and verbal communication skills; Exceptional presentation skills*Strategic thinking & problem solving; ability to achieve results*Exceptional time management and prioritization skills with demonstrated ability to meet projecttimelines*Strong relationship management and work ethic, including leading by example*Adaptability and flexibility to support the organization's rapid growthOur Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more.                           

Mental Health Quality Assurance Specialist Job Description - Part Time on site positionSSG-1320 Main Street, Columbia, SCSSG SCHOOL-BASED MENTAL HEALTH PROGRAM Job Title: School-Based Program Mental Health Quality Assurance Specialist Supervisor: Mental Health Executive Director, Clinical Director, and Terms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor. Essential Duties: • File all original documents sent in or collected from providers o Maintain all records in accordance with SC DHHS guidelines • Conduct internal file audits utilizing DHHS Q&A guidelines o Hard copy student records o Hard copy staff records o PCG electronic records • Serve as the point of contact for all external audit requests o Collaborate with SC Clinical Director and Client Services Coordinator to complete requested audits from below external entities ▪ SC DHHS ▪ SC MCOs ▪ SC Contracted LEAs • Serve as the point of contact for documentation needed to be collected as results of internal audits completed quarterly, at random, or at the request of the SC Clinical Director, or their staff. o Parent consent o Screeners o Assessments o Plans of care • Work closely with SC DHHS, SC MCOs, and MOU Contracted School Districts to verify compliance to resolve questions, as assigned by the SC Clinical Director. • Attend compliance regulation meetings with the Mental Health Executive or SC Clinical Director to ensure updates to compliance regulations, billing procedures, and program organization is adhered to • Train other staff, as assigned, on procedures outlined in this job description Job Specifications: Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines. Minimum Qualifications Knowledge, Skills, and Abilities Required ● Bachelor's degree in Education, Psychology, Business Administration, Social Work, Human Resources, or other qualifying fields of study. ● Minimum of 3 additional years in a coordinator, bookkeeper, or records administrator role within a Behavioral Health setting. ● Must be able to maintain records and prepare for audits ● Such alternatives to the above SSG may find appropriate and acceptable