Client Services Manager

Clinic Operations Administrator  Location: In office, San Diego, CAReports to: Lead Clinic Operations Manager and Local Clinic Operations ManagerEmployee Type: Full time Classification: Corporate Mission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations. Pay: $20.00 - $24.00 per hourResponsibilities: Assist with new hire onboarding and training, including processing new hire paperwork, issuing company IT devices, creating and disseminating new hire folders, and assisting with video conference set up and troubleshooting. Answer phone inquiries and enter service referrals in the company systems.Maintain office inventory with office supplies, clinical materials, PPE, etc. and communicate order needs with Clinic Operations Manager. Replenish PPE stations and make sure cleaning sprays available.Assist with monitoring eFaxs and sending to the appropriate staff.Maintain required paper-based clinical and operations files within each office. Daily organization of information including scanning, filing and distribution to appropriate team members. Organize toy closet and/or clinic treatment rooms, including throwing out toys that are or missing parts and sanitizing toys. Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM or as agreed upon with Lead Clinic Operations Manager (i.e for part time staff) Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Basic software skills are required including Microsoft Office  Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) Must be able to travel to our office location: 4455 Murphy Canyon Rd, Suite #209, San Diego, CA 92123 

Senior Clinical Supervisor I & II Reports to:         Regional Clinical Manager Revision Date:         January 2025 Position Status:         Non-Exempt / Exempt   Job Summary:  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.   The Clinical Supervisor is a Board Certified Behavior Analyst (BCBA) responsible for overseeing the delivery of clinical services within their assigned caseload, as well as providing leadership and support to other clinical team members. In addition to managing their own client caseload, the Senior Clinical Supervisor engages in a hybrid role that involves assisting the Regional Clinical Manager in managing client hours and ensuring the successful implementation of clinical programs. This position requires strong leadership, clinical expertise, and the ability to effectively mentor and support other clinical team members.  Essential Job Functions: Provide direct supervision and oversight to clinical team members. Develop and implement individualized treatment plans for clients based on behavior assessments and clinical observations, along with overseeing client treatment adherence. Conduct ongoing assessments of client progress and behavior, making necessary treatment plans adjustments as needed with the client, family, and stakeholders. Monitor implementation of behavior intervention plans and ensure fidelity to treatment protocols and best practices in ABA. Assist the Regional Clinical Manager in the oversight of caseloads and supporting mid-level supervisors to ensure clinical and administrative needs are met. Provide ongoing support and professional development opportunities to clinical teams to enhance their knowledge and skill set, including feedback on performance. Serve as a mentor and resource for other clinical team members, providing guidance, support, and supervision as needed. Maintain accurate and up-to-date documentation of clinical records. Adhere to and maintain ethical standards outlined in the BACB Ethics Code. Meet outlined performance and productivity metrics dependent on caseload composition and management expectations. Participate in ongoing professional development and quality improvement initiatives to promote the overall success of clinical programs. Protect client confidentiality per HIPAA and FERPA regulations and company policies. Minimum Standards and Qualifications: Master's degree in Applied Behavior Analysis, Psychology, Education, or another related field  BCBA certification in good standing. Completion of supervision training courses. Minimum of 3 years of experience working in ABA with individuals with developmental or related disabilities. Previous experience providing supervision and mentorship to clinical team members. Strong leadership skills with the ability to effectively mentor and motivate others. Strong knowledge of behavior analysis principles and methodologies. Excellent communication and interpersonal skills, with the ability to effectively collaborate with multidisciplinary teams, clients, and families.  Note: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. This job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.  Job descriptions are not intended and do not create employment contracts.     

Operations Market ManagerLocation: Georgia (with remote flexibility)Salary: $60,000 - $80,000 per yearAbout UsAt Community Autism Services, we are dedicated to transforming the lives of children, families, and communities. As an Operations Market Manager, you will play a key role in ensuring smooth day-to-day operations while driving efficiency and supporting our mission.What You'll DoOversee operations across multiple locations, ensuring seamless scheduling, resource management, and financial health.Work closely with market leadership to enhance office and center operations.Implement new strategies and policies to improve efficiency.Manage payroll, billing, and reporting to support financial goals.Build and maintain strong team engagement and client satisfaction.Track key performance indicators (KPIs) and ensure goals are met.Support new hire onboarding and credentialing processes.Foster relationships with community partners (schools, medical offices, etc.) to drive growth.What We're Looking ForTwo to four years of management experience, preferably in operations or administration.Strong organizational and time management skills.Excellent communication and leadership abilities.Experience in scheduling, coordination, or administrative roles is a plus.Ability to thrive in a fast-paced environment and adapt to change.Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).High school diploma or equivalent required (Bachelor's degree preferred).Hybrid work at Suwanee or Buford Center locationsWhy Join Us?Competitive salary and benefits package.Opportunity to make a meaningful impact in the lives of children and families.Growth potential within a mission-driven organization.Supportive team culture with a focus on professional development.Apply today to be part of a team that makes a difference every day.