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Job Description
Center Coordinator
The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!
Mission of this position: Provide exceptional service and administrative oversight for clients and staff in assigned center. Execute administrative functions reliably and consistently to ensure maximal client treatment is delivered.
Pay: $25.00 - $30.00 per hour
Location: Wakefield, MA
Measured Outcomes:
- Ensure 0 unconverted appointments for the assigned clients and team members by the close of each payroll period. Track and report progress weekly to ensure all appointments are converted on time.
- Achieve 0 scheduling errors or overlaps for the assigned clients before payroll closes each pay period.
- Facilitate, obtain, and upload all required documents and credentialing within one week of new hire onboarding.
- Ensure the total NBNS hours across the center do not exceed the allocated amount based on the number of BTs by more than 3%.
In this position you will:
- Oversee client/team member schedules to ensure efficiency/productivity of the center
- Assist in covering behavior technician lunches and absences when necessary
- Reviewing applicants for the Behavior Technician role
- Input client schedules in practice management system
- Ensure schedule changes are communicated to parents, supervising BCBA and technicians
- Maintain parent log and document any issues, as well as monitor and manage parent/staff related concerns that are not clinical in nature (i.e., attendance log, scheduling barriers, professional boundaries)
- Oversee scheduling of parent meetings for supervising BCBA (as needed)
- Ensure completeness and accuracy of client record in the practice management platform in coordination with BCBA (i.e., credentialing documents)
- Perform quarterly client record review
- Auditing client medical record for completeness and following up as needed (i.e., coordination of care)
- Support session notes audits for compliance alongside clinical team
- Weekly data verification for unconverted appointments
- Maintain client and center supplies and monitor budget accordingly, in coordination with the Clinic Operations Manager, as applicable
- Request necessary repairs and/or building maintenance from approved list of vendors. Communicate special needs to Operations Market Manager, in coordination with the Clinic Operations Manager (as applicable)
- Schedule and track center compliance trainings and center safety drills
- Ensure completion of all incident reports
- Coordinate communication of information among all departments to center team members (i.e., billing, HR, finance, compliance)
- Oversee center compliance with Center Infection Prevention control plan
- Complete new hire onboarding with assistance of HR department (in coordination with Clinic Operations Manager where applicable)
- Assist in training new team members on center policies
- Assist with new team member technology setup and training
- Spot checks for compliance with all policies and procedures (i.e., use of admin time, cleaning, etc.)
- Identify and address any immediate disciplinary issues. Report ongoing issues to the Center Manager
- Other duties as needed/assigned
Required Qualifications:
- Experience working with children and preferably children with special needs
- Strong written and oral communication skills
- Must exercise utmost diplomacy and tact to provide excellent customer service for clients
- Extensive software skills are required including Microsoft Office
- Ability to read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills
- Perform highly detailed work on multiple, concurrent tasks
- Work under intensive deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work
- Information technology, organizational and presentation skills
- Ability to multi-task and prioritize work in constantly changing environment
Beneficial Experience:
- Associate's degree from an accredited college
- Experience delivering ABA intervention preferred
- Registered Behavior Technician certified (or eligible) preferred
- Experience in a supervisory capacity in any field preferred
Physical Demands:
- Physically able to bend, stand, stoop, or sit for long periods of time
- Lift and carry up to 25lbs
- Push/Pull up to 50lbs
Reports to: Operations Market Manager
Travel Required: Travel between center locations may be required minimally
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