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Career Services Coordinator

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Job Description

Career Guidance Coordinator – Behavioral Services- West Autism Team

Must be flexible to work on the Pacific Time Zone 

 The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. 
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.

 As a Career Guidance Coordinator, you will work closely with our experienced recruiting and sales teams. In this position you will assist the Career Guidance Specialist with the following:

 • Reach out to employees as they are assigned to you with a personal introduction; this will occur once they have completed their onboarding, and they have completed their first day on assignment.
 • Champion our customer service culture and create a positive experience for your assigned employees.
 • Provide personal bi-weekly care calls and touch points to assigned employees. • Provide timely, complete, and helpful responses to assigned employees as their primary point of contact throughout their assignment. 
• Maintain up-to-date company knowledge to help answer frequent questions.
 • Provide feedback to employees if district has conveyed any performance issues so they are aware/reset expectations.
 • Follow-up for two weeks to ensure performance issue has been resolved and to provide further clarity with the candidate should there be performance issues. 
• Should performance issues persist, issue CAPs and PIPs and follow-up accordingly
 • Act as a liaison between triad teams and departments, including Payroll, HR (Human Resources), Reimbursements, etc.
 • Drive annual retention effort, managing toward the assigned renewal headcount goals 
• Create renewal margin calculators and audit for accurate start date information, assignment details, and compensation details 
• Negotiate renewal compensation packages, ensuring pay increases are within set guidelines, maintaining profit margin goals, and communicating with Director and/ or Market President for approvals as needed 
• Send renewal contracts for employee signature and follow up as needed 
• Complete the hiring process for renewals, ensuring the correct job order assignment, hiretrak, hire type, triad team members, and cost centers 
• Assist employees with any required compliance items so they are completed timely so as not to delay their start date. Work as part of a collaborative team and contribute to the team's overall success 
• May assist with back-up coverage of sourcing and recruiting tasks as needed. 
• May assist with timecard approvals as needed. 

Qualifications: 
• Exceptional time management and prioritization skills
 • An enthusiastic and supportive collaborator 
• Champion of change and applying creativity 
• Detail orientated with ability to meet projected timelines
 • Excellent written and verbal communication skills
 • Strong customer service experience required


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