Client Services Coordinator

Client Scheduling Coordinator Job Title: Client Scheduling Coordinator Reports to: Operations Market Manager Location: Remote, Pacific Standard TimeJob Type: Full-time, Hourly-non-exemptCompensation: $20.00 - $28.00 per hourJoin Community Autism Services, a division of The Stepping Stones Group, as a Client Scheduling Coordinator and play a key role in supporting our growing ABA program in California. We're urgently hiring—be part of a team making a real difference in the lives of children and families!  MissionOur mission is to deliver meticulous and highly effective scheduling solutions. Dedicated to optimizing scheduling processes, promoting efficiency, and fostering collaboration to ensure exceptional therapeutic and behavioral health services at The Stepping Stones Group. Position SummaryUnder the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions for the implementation of ABA services with clients and team members. Outcome MeasuresSchedule a sufficient number of hours each month to attain the office's performance objectives.Schedule 90% or more of team members' monthly available hours that are within SSG'stypical operating hours to ensure efficient use of team members.Maintain accurate and up-to-date records of client and provider availability and disposition and waitlist management labels in Scheduling Platform. ResponsibilitiesCase scheduling and related staff/client communicationUtilize Scheduling Platform to schedule sessions for the delivery of A&C ABA services to clientsScheduling platform daily changes/updatesCreate/update schedules and update Scheduling PlatformEffectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant partiesCoordinate a team approach with CMs and direct staffAbout Community Autism Services, a division of The Stepping Stones GroupThe Stepping Stones Group grew from a simple belief: That every child is born with a special set of gifts. Throughout our history, we have partnered with 14 mission-driven organizations that share in our vision.Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.

Client Services Specialist- Behavioral Services The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Maintain current client headcount * Grow client headcount when the opportunity arises and work toward established headcount goals * Identify growth opportunities in your assigned market among active and inherited client accounts (school districts) * Develop and implement business development strategies * Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity* Maintain client headcount and grow client headcount when the opportunity arises * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * Outbound calls to clients to generate job orders * Intake of inbound sales calls to identify school districts' needs * Generate interest among school districts through multi-level communication strategies * Present candidates, proposals, negotiate bill rates, and finalize client contract documents * Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district client * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions * Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs * Embrace personal responsibility and accountability among a strongly collaborative environment * Meet and exceed your assigned activity, placement, and margin goals Qualifications:: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team * Ability to overcome objectives; strong negotiation and closing skills * Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines * Strong relationship management and work ethic, including leading by example * Adaptability and flexibility to support the organization's rapid growth Our Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more. 100% Remot

SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: National School-Based Program Clinical Manager- North CarolinaSupervisor: Mental Health Client Services Director and Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:Provide clinical support, mentoring, supervision, guidance, additional resources and/or assistance to clinicians in CM's assigned territory.Serve as a clinical resource, with a continued focus on providing ethical and quality services.Oversee the implementation of developed protocols, services, and practices at all SSG district contract sites.Aid the Mental Health Client Services Director and Clinical Director in maintaining appropriate credentials for all SSG district contracts.Serves as the primary point of contact for clinicians in districts regarding questions on assessment, intervention, documentation, reports, IEPS/504s, etc.Collaborates with SSG Career Services Dept. for filling open positions and the AEs to gain knowledge of district policies and proceduresParticipates as an active member of the Triad (AE, Recruiter, and Clinical Director)Ensures that service providers supported comprehend and carry out district policies and proceduresConducts clinical interviews (CIs) with potential clinicians, as needed or requested. During the CI, the CM highlights all of the perks and benefits that SSG offers employees: clinical support, professional development, pathways to success and career paths for professional growth and advancement.Participates in regularly scheduled team meetings, as needed.Participates in special projects as they come up.Participates in and/or presents at university events, conferences, or workshops that are planned, organized, or coordinated by SSG.Represents SSG at job fairs, conferences, and workshops, as needed.Additional Duties:Facilitates communication and management of projects between clinicians on site, district staff, local AEs, and MH leadership.Will mentor, train, or support staff that are placed in districts in both virtual and on site capacities.Will be responsible for managing and overseeing the documentation of staff delivering services in the EHR. Will review notes, treatment plans, assessments, and documented delivered service hours, as needed.Complete assigned projects, as directed by the Mental Health Client Services Director and Clinical Director.Managing and providing needed documents for each district contract, under the supervision of the Mental Health LeadershipClinical Manager will report directly to the Mental Health Clinical Director.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work, Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 5 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Minimum of 5 years in an educational or school environment.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Career Guidance Specialist (Recruiter) Job DescriptionMust be flexible to work business hours on the Pacific Time Zone.  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.If you believe every day is an opportunity to make a difference, we would like to meet you!As a Career Services Specialist (Recruiter), you will be expanding our business by identifying, building, and sustaining strong relationships with candidates.In this position you will:* Respond to active candidates and source passive candidates to build a robust pipeline* Effectively assess candidates' qualifications and communicate those details to your teammembers* Deliver an excellent candidate experience by taking the time to understand each candidate'sneeds and preferences* Provide clear and consistent candidate communication; establish expectations throughout theprocess; respond quickly and thoroughly to candidate questions* Communicate compensation offerings and negotiate as needed* Manage pipeline workflows and all candidate communications throughout the hiring process* Maintain ongoing relationships with candidates and employees to build strong candidatenetworks and gain referrals* Embrace personal responsibility and accountability among a strongly collaborative environment* Meet and exceed your assigned activity, placement, and margin goalsQualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Ability to overcome objectives; strong negotiation and closing skills* Excellent written and verbal communication skills* Strategic thinking & problem solving; ability to achieve results* Exceptional time management and prioritization skills* Strong work ethic, including leading by example* Adaptability and flexibility to support the organization's rapid growth* Sales or recruiting experience is not required, but preferred* Bachelor's degree (preferred)This fully remote position includes a salaried base pay, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and much more!