Lead Center Coordinator Full-Time | Location: Haverhill, MASalary Range: $60,000-$75,000 annually (based on experience) Join Community Autism Services - Elevate Operational Excellence and Impact Lives At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We're seeking a Lead Center Coordinator - a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality. About the Role As the Lead Center Coordinator, you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment. This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting. Key Responsibilities Operational Leadership Lead day-to-day center operations, including staff scheduling, session coordination, and facility readinessEnsure efficient workflows that support both clinical productivity and family satisfactionIdentify operational bottlenecks and proactively develop solutions to improve efficiency and communication Compliance & Quality Assurance Monitor session accuracy, credentialing compliance, and documentation standardsConduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirementsTrack and reduce 'non-billable/non-scheduled' hours to meet performance goalsTeam Collaboration & Leadership Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teamsModel professionalism, accountability, and problem-solving for all staffSupport new hire onboarding, credentialing, and training to ensure successful integration into center operationsMentor and support junior staff to build a culture of excellence and teamworkClient & Family Support Communicate with families regarding scheduling, attendance, and non-clinical concernsMaintain a calm and solutions-oriented approach when resolving scheduling challenges or conflictsAdministrative Management Manage inventory, supply orders, and vendor coordination for center needsTrack center-level data (attendance, utilization, and scheduling metrics) and report trends to Market Operations ManagerCollaborate with finance, recruiting, and HR teams to align operations with company-wide goalsWhat You'll Bring 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferredPrevious experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferredAdvanced proficiency in Microsoft Office (particularly Excel)Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)Exceptional communication, organization, and problem-solving skillsBachelor's degree preferred (Healthcare Administration, Education, or related field)Ability to remain composed and professional in a dynamic environmentWho You Are You're a calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy. You're motivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems. Why Join CAS? Meaningful work that directly supports children and familiesCollaborative, mission-driven culture with passionate colleaguesClear pathways for career advancement within our nationwide networkComprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities Together, we are transforming the lives of children and families - one center, one team, one day at a time.
Authorization & Eligibility RepresentativePart-Time | $19–$21/hourAbout Community Autism Services Community Autism Services (CAS) is dedicated to transforming the lives of children and families affected by Autism Spectrum Disorder (ASD). Through evidence-based Applied Behavior Analysis (ABA) therapy and a compassionate, family-centered approach, we empower our clients to reach their fullest potential. Our team is grounded in a shared commitment to trust, integrity, quality, and inclusivity in every interaction. The OpportunityWe are looking for a detail-oriented and compassionate Authorization & Eligibility Representative to join our A&E support team on a part-time basis. In this role, you will serve as a critical link between families seeking ABA services and the insurance and funding processes that make that care possible. You will play a meaningful role in ensuring that clients can access the support they need, quickly and without unnecessary barriers. What You'll Do Your day-to-day responsibilities will include: Verifying insurance eligibility and coverage details for clients pursuing ABA therapy or ASD-related servicesPreparing and submitting authorization requests to health insurance companies, and tracking authorization status for all funding sources (insurance, regional center, school district, and private pay)Communicating clearly with families regarding their benefits, authorization status, and next stepsReviewing diagnostic reports and treatment plans against health plan criteria, and making recommendations when further evaluation is neededCollaborating with the clinical and billing teams to resolve authorization discrepancies and ensure accurate recordsManaging and distributing client enrollment packets, including coordination of benefits forms, service agreements, and privacy noticesMaintaining accurate client records in our practice management system (CentralReach), including contact information, payer details, and authorization entriesProviding general administrative support as needed, including answering phones, scanning, and filing What We're Looking For Strong attention to detail and ability to manage multiple tasks and deadlines simultaneouslyExcellent written and verbal communication skills, especially when interacting with families navigating insurance processesExperience with health insurance verification, prior authorizations, or medical billing is a plusComfort working with electronic health record or practice management systems (CentralReach experience a bonus)A proactive, team-oriented mindset with a genuine commitment to supporting families affected by autismAbility to maintain confidentiality and handle sensitive information with professionalism Compensation & Schedule Pay: $19.00 – $21.00 per hour, based on experienceSchedule: Part-time; flexible scheduling available Why Community Autism Services? Mission-driven work that makes a tangible difference in the lives of children and familiesCollaborative, supportive team culture rooted in our core valuesOpportunities for growth within a rapidly expanding organizationMeaningful administrative role at the front line of client access to care Ready to Join Our Team?If you are passionate about helping families access the care they deserve and thrive in a fast-paced, detail-oriented environment, we'd love to hear from you. Apply today and become part of a team that puts families first. Community Autism Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Billing Specialist $20-$22 per hour | Full-Time | Growth Opportunities | Meaningful Work in Behavioral Health Make a Difference Behind the Scenes At Community Autism Services, a division of The Stepping Stones Group, we're transforming the lives of children, families, and communities through exceptional therapeutic and behavioral health services. Our Billing Specialists play a critical role in supporting that mission - ensuring accuracy, accountability, and a seamless billing experience for our clients and partners. Join a team that values Trust, Integrity, Results, Quality, Community, and Inclusivity - where your work truly supports the success of every child we serve. What You'll Do As a Billing Specialist, you'll be part of a collaborative team responsible for billing and accounts receivable across our nationwide behavioral health services. You'll manage daily invoicing, reconcile accounts, and ensure timely collections with professionalism and care. Key Responsibilities - Serve as a primary contact for customers, therapists, clinical managers, and account executives on billing issues. - Perform daily accounts receivable (A/R) invoicing and post transactions in the billing system. - Research and resolve payment discrepancies; communicate with customers as needed. - Manage customer outreach to collect outstanding balances and reconcile disputes. - Run weekly aging reports and follow up on past-due accounts. - Partner cross-functionally with internal departments to ensure invoices are processed accurately and on time. - Contribute to process improvement projects across the billing function. - Complete other duties as assigned. What You'll Bring - Education & Experience: Associate degree in Accounting or equivalent combination of education and experience. - Experience: 3+ years in Accounting, with emphasis on A/R and Collections preferred. - Technical Skills: - Proficiency in Microsoft Excel and Office Suite. - Experience with Waystar required. - Familiarity with Kronos or Great Plains preferred. - Professional Skills: - Strong communication and customer service abilities. - Highly organized, analytical, and detail-oriented. - Self-motivated with the ability to work independently and collaboratively. Why You'll Love Working Here - Be part of a mission-driven organization that transforms lives every day. - Work in a supportive, team-based environment with growth opportunities. - Enjoy meaningful work that contributes to better access to care for families and children. Physical Requirements: - Sedentary work; sitting most of the time. - Regular use of hands, wrists, and fingers. - Visual acuity for document and computer work. - Ability to lift up to 10 pounds occasionally. The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
lisa.choate@ssg-healthcare.com SSG SCHOOL-BASED MENTAL HEALTH PROGRAM- North Carolina- Hybrid positionJob Title: School-Based Medicaid Clinical ManagerSupervisor: Clinical Director, Mental Health Client Services Director, and other Administrative Team MembersTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continuethrough the end of the school year, unless terminated earlier. Employee will be supervised byEmployer and should coordinate work, time off request, changes in schedule and any other issueswith the supervisor.Essential Duties:● Read and adhere to all protocols set forth in the Local Education Agency Medicaid Policy and RBHS Procedure Manual.● Collaborate with SSG team members to develop appropriate services for each beneficiary through the development of an Individualized Plan of Care.● Provide Behavioral Health Screenings, Assessments, and Individual, family and group therapy to identified beneficiaries.● Participate in all relevant treatment team meetings.● Complete all required paperwork related to the Clinical Components of the SC DHHS LEA and RBHS Provider Manual.● Review and approve clinical documentation related to the RBHS treatment services and assure all billing codes and procedures and policies are accurately followed and entered in a time manner.● Participate in Company (SSG), SCDE, DHHS in-service trainings as identified.● Participate in all individual or team sessions, as related to the program.● Properly maintain all clinical records as defined by the Department of Health and Human Services (SCDHHS) this would include a monthly chart audit using the self-audit instrument provided by the SCDE.Additional Duties:● Consult monthly with the SSG Clinical Director of School-Based RBHS services to ensure program efficiency.● Review assessments of clinician caseload to determine appropriate DSMV-5-TR or ICD 10 diagnosis of clients and Individualized Plan of Care● Sign all relevant forms related to RBHS services to initiate treatment.● Review and sign medical necessity on all supervising Mental Health Provider Diagnostic Assessments and Individual Plans of Care● Supervise assigned Mental Health Providers providing School-Based RBHS● Conduct periodic chart audits (clinical records) on random clients to ensure charts are compliant with Medicaid LEA standards under the protocols of the Department of Health and Human Services.● Manage and maintain obtaining all required CEUs as mandated by the State Licensure Board (LLR).Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredVersion 10/2022Medicaid Clinical Manager Job Description● Master's degree in Social Work (with SC DHHS qualified license), Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.● Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.● Minimum of 3 years working in the field of Social Work and/or Clinical Counse