Client Services Coordinator- Flexibility to work all time zones- Charter SchoolsAt The Stepping Stones Group, we're transforming the lives of children and families through exceptional educational, therapeutic, and behavioral health services. As we continue to grow, we're looking for a relationship-driven Client Services Coordinator to support our school district partnerships and contribute to expanding our impact across the communities we serve.This is an excellent opportunity for someone who enjoys building relationships, solving problems, and working in a fast-paced, collaborative environment. You'll partner closely with Client Services Managers, Business Development, Recruiting, and Operations to support school district staffing needs while developing valuable account management and business development experience.As a Client Services Coordinator, you will play an essential role in supporting the growth and success of our school district partnerships. You'll help maintain and expand existing client relationships, identify new opportunities, coordinate provider placements, and deliver an exceptional client experience throughout every stage of the partnership.This position offers the opportunity to develop expertise in K-12 education staffing, special education services, consultative account management, and business development while contributing directly to territory growth and client satisfaction.Key ResponsibilitiesClient Relationship Management* Support Client Services Managers in strengthening existing partnerships and identifying opportunities for account growth.* Maintain consistent communication with clients to understand staffing needs, hiring timelines, and evolving district priorities.* Deliver exceptional customer service while reinforcing The Stepping Stones Group's value and commitment to client success.Business Development Support* Assist in growing assigned territories by identifying expansion opportunities within existing school district accounts.* Conduct outbound calls and email outreach to generate additional job orders and introduce new service offerings.* Support upselling and cross-selling initiatives across workforce staffing, behavioral and mental health services, professional development, and programmatic solutions.* Research school districts and identify potential partnership opportunities.* Assist with proposal development, client presentations, and business development initiatives.Recruitment Partnership* Partner closely with recruiting teams to ensure timely candidate submissions and successful placements.* Coordinate interview scheduling and assist recruiters with candidate interview preparation.* Communicate client expectations, interview feedback, and hiring updates to recruiting partners.* Help maintain momentum throughout the hiring process by ensuring timely communication and follow-up.* Collaborate with recruiters to develop creative strategies for difficult-to-fill positions.Territory & Account Management* Support territory growth by monitoring open positions, placement activity, and client hiring trends.* Maintain accurate CRM documentation, including client interactions, job orders, opportunities, and follow-up activities.* Assist Client Services Managers with territory planning, account strategy, and pipeline management.* Identify potential risks within client accounts and recommend proactive solutions to strengthen partnerships.Operational Excellence* Learn school district onboarding requirements, credentialing expectations, licensing requirements, and compliance processes.* Support timecard approvals, issue resolution, and ongoing client service needs.* Coordinate with internal departments to ensure seamless provider onboarding and placement.* Maintain accurate documentation and ensure data integrity throughout the client lifecycle.* Contribute to continuous process improvement initiatives that enhance the client and provider experience.Success in this role will be measured by:* Growth within assigned client accounts* Client satisfaction and responsiveness* Job orders generated* Candidate submissions and successful placements* Cross-selling and upselling opportunities identified* CRM accuracy and documentation quality* Achievement of activity metrics (calls, emails, meetings, follow-up)* Effective collaboration with recruiting and operational teams* Consistent support of territory goals and business objectivesQualifications* Bachelor's degree preferred.* 3+ years of experience in account management, recruiting, staffing, sales support, hospitality, education, or a related field preferred.* Strong relationship-building and customer service skills.* Excellent verbal and written communication skills.* Highly organized with exceptional time management and prioritization abilities.* Ability to manage multiple priorities in a fast-paced environment.* Experience using CRM systems and Microsoft Office Suite preferred.* Experience in education, school staffing, behavioral health, or consultative sales.* Self-motivated with a collaborative mindset and a commitment to delivering outstanding client experiences.What Makes You SuccessfulThe ideal candidate is:* A relationship builder who enjoys connecting with people and earning trust.* Curious and proactive, always looking for opportunities to better support clients.* Organized and dependable, following through on every commitment.* Adaptable and comfortable managing changing priorities.* A collaborative team player who works effectively across departments.* Customer-focused with a passion for delivering exceptional service.* Motivated by growth, continuous learning, and achieving results.Why Join The Stepping Stones Group?At The Stepping Stones Group, our mission is simple: Together, we are transforming the lives of children and families. Every partnership we build helps schools provide the services students need to succeed.If you're looking for a career where you can build meaningful relationships, grow professionally, and make a lasting impact on schools and communities across the country, we'd love to meet you.
Partnership Development Representative (PDR)The Partnership Development Representative is a high-energy, results-driven sales professionalresponsible for creating new business opportunities with school districts.Reporting to the Vice President of Growth, the PDR works closely with Directors of District Partnershipsand Partnership Development Executives across assigned territories and service lines. The primaryobjective of this role is to book qualified meetings that uncover opportunities to generate revenue.This is a high-activity role for someone who enjoys being on the phone, is motivated by ambitious goals,and does not back down from a challenge. The right person is persistent, self-directed, highlyaccountable, a natural problem-solver and energized by turning cold outreach into meaningful salesconversations.This is a remote position with an eight-hour workday built around the business hours of assignedterritories. Compensation includes a base salary plus performance-based incentives tied primarily tosales-accepted meetings.Key Responsibilities* Complete a minimum of 50 outbound calls per day following an initial training period.* Book qualified meetings for Directors of District Partnerships and Partnership DevelopmentExecutives.* Prospect primarily into special education leadership, while engaging human resources, studentservices, procurement, and other district stakeholders as needed.* Develop new business through outreach to new prospects and former clients that are no longeractive.* Use both established HubSpot sequences and personalized messaging developed in partnershipwith the Director or PDE assigned to the same territory.* Execute consistent follow-up through calls, emails, and assigned tasks.* Maintain accurate and complete prospect, activity, and meeting records.* Research assigned territories and service lines to identify priority districts, decision-makers,market conditions, and potential opportunities.* Re-engage missed meetings, no-shows, and prospects that require additional follow-up.* Participate in sales meetings, pipeline reviews, coaching sessions, and territory-planningdiscussions.* Collaborate with multiple Directors, PDEs, recruiting partners, and operational teams whilemanaging competing priorities.What Success Looks LikeSuccess in this role means consistently generating sales-accepted meetings through disciplined dailyoutreach, persistent follow-up, strong territory knowledge, and accurate CRM management.A sales-accepted meeting is one in which the appropriate district decision-maker agrees to meet andthere is a credible opportunity to explore services that could generate revenue.The ideal candidate:* Genuinely enjoys high-volume phone outreach* Has experience working in special education, education staffing, school-based services,recruiting, or a related field* Has demonstrated success in outbound sales, business development, appointment setting, or asimilar role* Is competitive, persistent, and motivated by measurable results* Comfortable navigating gatekeepers, objections, rejection, and unanswered outreach* Takes initiative and maintains momentum without needing constant supervision* Thrives in a collaborative and supportive environment while remaining personally accountable forresults* Is organized and disciplined with follow-up, task completion, and documentation* Communicates confidently and professionally with school district leaders* Is coachable and applies feedback quickly* Can support multiple internal partners while staying focused on the primary goal of bookingmeetings* Is excited by performance-based incentives and challenging goalsPreferred Qualifications* Experience using HubSpot Sales, strongly preferred* Familiarity with special education terminology, district structures, and school staffing challenges* Experience prospecting within assigned territories or service linesCompensation and Work Environment* Remote position* Flexible schedule within an eight-hour workday* Work hours should align with the business hours of assigned territories* Base salary plus performance-based incentives* Collaborative, supportive, and highly accountable team environmen
Billing Specialist $20-$22 per hour | Full-Time | Growth Opportunities | Meaningful Work in Behavioral Health Make a Difference Behind the Scenes At Community Autism Services, a division of The Stepping Stones Group, we're transforming the lives of children, families, and communities through exceptional therapeutic and behavioral health services. Our Billing Specialists play a critical role in supporting that mission - ensuring accuracy, accountability, and a seamless billing experience for our clients and partners. Join a team that values Trust, Integrity, Results, Quality, Community, and Inclusivity - where your work truly supports the success of every child we serve. What You'll Do As a Billing Specialist, you'll be part of a collaborative team responsible for billing and accounts receivable across our nationwide behavioral health services. You'll manage daily invoicing, reconcile accounts, and ensure timely collections with professionalism and care. Key Responsibilities - Serve as a primary contact for customers, therapists, clinical managers, and account executives on billing issues. - Perform daily accounts receivable (A/R) invoicing and post transactions in the billing system. - Research and resolve payment discrepancies; communicate with customers as needed. - Manage customer outreach to collect outstanding balances and reconcile disputes. - Run weekly aging reports and follow up on past-due accounts. - Partner cross-functionally with internal departments to ensure invoices are processed accurately and on time. - Contribute to process improvement projects across the billing function. - Complete other duties as assigned. What You'll Bring - Education & Experience: Associate degree in Accounting or equivalent combination of education and experience. - Experience: 3+ years in Accounting, with emphasis on A/R and Collections preferred. - Technical Skills: - Proficiency in Microsoft Excel and Office Suite. - Experience with Waystar required. - Familiarity with Kronos or Great Plains preferred. - Professional Skills: - Strong communication and customer service abilities. - Highly organized, analytical, and detail-oriented. - Self-motivated with the ability to work independently and collaboratively. Why You'll Love Working Here - Be part of a mission-driven organization that transforms lives every day. - Work in a supportive, team-based environment with growth opportunities. - Enjoy meaningful work that contributes to better access to care for families and children. Physical Requirements: - Sedentary work; sitting most of the time. - Regular use of hands, wrists, and fingers. - Visual acuity for document and computer work. - Ability to lift up to 10 pounds occasionally. The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Center Clinical Manager (BCBA) - Center-Based Full-Time | $85,000-$100,000 annually | Hooksett, NHLead clinical excellence, develop high-performing teams, and set the standard for center-based ABA care. ____________________________________________________________________________________ Why Clinical Leaders Choose CAS True ownership of a center's clinical quality, culture, and outcomes Leadership scope that goes beyond supervision - without losing clinical integrity Sustainable expectations with strong regional partnership and support Ability to build, mentor, and retain high-performing BCBA teams No non-compete clauses - because ethical leadership matters Keep reading to see how this role is intentionally designed for experienced clinical leaders. ____________________________________________________________________________________ Our Approach at CAS At Community Autism Services (CAS), we believe the strongest centers are led by clinicians who understand both quality care and operational sustainability. Our Center Clinical Managers are empowered leaders - trusted to guide clinical teams, partner with regional leadership, and represent CAS within their communities. We practice within an assent-based, child-centered ABA framework and intentionally invest in clinical leaders who can balance mentorship, accountability, and growth. This role is designed for experienced BCBAs ready to own outcomes at the center level. ____________________________________________________________________________________ The CAS Experience What leading a center at CAS looks like Total Compensation We recognize the scope and impact of center-level clinical leadership. Salary range: $85,000-$100,000 annually (based on experience and market) Leadership-level bonus and incentive opportunities tied to quality and outcomes Company recognition awards, including monetary awards, gifts, and professional development support Continuing education support, including paid CEUs and leadership development Student Loan Repayment Assistance to support long-term career sustainability Medical, dental, and vision insurance options 401(k) options and additional voluntary benefits Relocation packages available for eligible candidates No non-compete clauses - we believe in ethical, clinician-first employment Work-Life Balance You Can Count On This leadership role is built for sustainability. Consistent weekday schedules in a center-based setting Schedule autonomy with accountability Protected time for leadership, mentorship, and strategic planning Realistic expectations supported by regional leadership Clinical & Operational Leadership Support You'll lead with structure, partnership, and clarity. Direct partnership with a Senior Regional Clinical Manager or Regional Clinical Director Clear oversight expectations with defined clinical and operational metrics Quarterly Clinical Grand Rounds focused on advanced practice and leadership topics PFA/SBT workshops and training opportunities for all clinicians Ongoing collaboration with FTF Consulting and internal clinical experts Systems, dashboards, and operational support that reduce administrative friction Shared clinical resource library with templates, tools, and evidence-based materials to support consistent, high-quality care Your Growth Path at CAS This role sits at the core of our clinical leadership pipeline. Pathways into Senior Regional or Director-level clinical leadership Influence over regional clinical standards and initiatives Opportunities to lead trainings, mentor leaders, and shape center strategy Visibility and partnership with executive and cross-functional teams ____________________________________________________________________________________ Role Overview As the Center Clinical Manager, you are the clinical owner of the center. You oversee all client-facing clinical staff, including Senior BCBAs, BCBAs, Associate Clinical Supervisors, and Behavior Technicians, while partnering closely with operations and regional leadership. You are responsible for clinical quality, team performance, culture, outcomes, and the center's ability to operate at full, sustainable capacity. What You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____________________________________________________________________________________ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____________________________________________________________________________________ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____________________________________________________________________________________ Not Ready to Make the Jump - but Know Someone Who Is? We offer $1,000 external referral bonuses for BCBA referrals and $250 for BT referrals. If your referral is hired and employed with us for 90 days, you get paid. CAS Referral Program Sometimes the right opportunity helps someone else take the leap. ____________________________________________________________________________________ About CAS Community Autism Services is committed to delivering high-quality, compassionate care to children and families while creating meaningful, sustainable careers for our team members. We believe exceptional outcomes start with well-supported clinicians-through strong leadership, thoughtful systems, and a culture rooted in collaboration and growth. As part of a nationwide organization, CAS combines the stability of scale with the heart of a community-based provider. Whether you're leading a center or shaping regional strategy, you'll find opportunities to grow, lead, and make a lasting impact.
Center Clinical Manager (BCBA) - Center-Based Full-Time | $90,000-$115,000 annually | Brockton, MALead clinical excellence, develop high-performing teams, and set the standard for center-based ABA care. ____________________________________________________________________________________ Why Clinical Leaders Choose CAS True ownership of a center's clinical quality, culture, and outcomes Leadership scope that goes beyond supervision - without losing clinical integrity Sustainable expectations with strong regional partnership and support Ability to build, mentor, and retain high-performing BCBA teams No non-compete clauses - because ethical leadership matters Keep reading to see how this role is intentionally designed for experienced clinical leaders. ____________________________________________________________________________________ Our Approach at CAS At Community Autism Services (CAS), we believe the strongest centers are led by clinicians who understand both quality care and operational sustainability. Our Center Clinical Managers are empowered leaders - trusted to guide clinical teams, partner with regional leadership, and represent CAS within their communities. We practice within an assent-based, child-centered ABA framework and intentionally invest in clinical leaders who can balance mentorship, accountability, and growth. This role is designed for experienced BCBAs ready to own outcomes at the center level. ____________________________________________________________________________________ The CAS Experience What leading a center at CAS looks like Total Compensation We recognize the scope and impact of center-level clinical leadership. Salary range: $90,000-$115,000 annually (based on experience and market) Leadership-level bonus and incentive opportunities tied to quality and outcomes Company recognition awards, including monetary awards, gifts, and professional development support Continuing education support, including paid CEUs and leadership development Student Loan Repayment Assistance to support long-term career sustainability Medical, dental, and vision insurance options 401(k) options and additional voluntary benefits Relocation packages available for eligible candidates No non-compete clauses - we believe in ethical, clinician-first employment Work-Life Balance You Can Count On This leadership role is built for sustainability. Consistent weekday schedules in a center-based setting Schedule autonomy with accountability Protected time for leadership, mentorship, and strategic planning Realistic expectations supported by regional leadership Clinical & Operational Leadership Support You'll lead with structure, partnership, and clarity. Direct partnership with a Senior Regional Clinical Manager or Regional Clinical Director Clear oversight expectations with defined clinical and operational metrics Quarterly Clinical Grand Rounds focused on advanced practice and leadership topics PFA/SBT workshops and training opportunities for all clinicians Ongoing collaboration with FTF Consulting and internal clinical experts Systems, dashboards, and operational support that reduce administrative friction Shared clinical resource library with templates, tools, and evidence-based materials to support consistent, high-quality care Your Growth Path at CAS This role sits at the core of our clinical leadership pipeline. Pathways into Senior Regional or Director-level clinical leadership Influence over regional clinical standards and initiatives Opportunities to lead trainings, mentor leaders, and shape center strategy Visibility and partnership with executive and cross-functional teams ____________________________________________________________________________________ Role Overview As the Center Clinical Manager, you are the clinical owner of the center. You oversee all client-facing clinical staff, including Senior BCBAs, BCBAs, Associate Clinical Supervisors, and Behavior Technicians, while partnering closely with operations and regional leadership. You are responsible for clinical quality, team performance, culture, outcomes, and the center's ability to operate at full, sustainable capacity. What You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____________________________________________________________________________________ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____________________________________________________________________________________ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____________________________________________________________________________________ Not Ready to Make the Jump - but Know Someone Who Is? We offer $1,000 external referral bonuses for BCBA referrals and $250 for BT referrals. If your referral is hired and employed with us for 90 days, you get paid. CAS Referral Program Sometimes the right opportunity helps someone else take the leap. ____________________________________________________________________________________ About CAS Community Autism Services is committed to delivering high-quality, compassionate care to children and families while creating meaningful, sustainable careers for our team members. We believe exceptional outcomes start with well-supported clinicians-through strong leadership, thoughtful systems, and a culture rooted in collaboration and growth. As part of a nationwide organization, CAS combines the stability of scale with the heart of a community-based provider. Whether you're leading a center or shaping regional strategy, you'll find opportunities to grow, lead, and make a lasting impact.
Authorization & Eligibility Representative- Community Autism Services - 100% remoteThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.This job description serves as clear communication of the expectations that you will be held to in your role as a Authorization & Eligibility Representative with The Stepping Stones Group.Role and Responsibilities:Adhere to the core responsibilities of my role as Authorization & Eligibility Representative, including but not limited to:Receiving Eligibility & Consent forms from intake and checking eligibility and coverage details for members pursuing either Applied Behavior Analysis (ABA) services or for the treatment of an Autism Spectrum diagnosis (ASD)Sending correspondence and updates to clients regarding their benefits and the steps taken to seek authorization, per client health plan guidelinesUpdating client Basic Contact info (address, payer, claim settings) and Meta data + pertaining client labels in Central ReachCreating, distributing, and auditing receipt of Client Enrollment Packets sent to familyCoordination of benefits formClient Services AgreementCredit Card agreementService Delivery AgreementNotice of Privacy PracticesReviewing client diagnostic reports and treatment plans to ensure they meet health plan specific criterion; making recommendations on how to proceed if further evaluation is requiredPreparing authorization requests for health insurance companiesTimely submission, tracking, and reviewing of authorization status and accuracy (units/codes, authorization dates, session frequencies for all funding sources (Insurance/Regional Center/School District/ Private Pay))Receiving feedback from health insurance company care managers and working with the clinical team to take any corrective measures needed to secure client authorizationTasking authorizations to be entered into Central Reach and verifying authorization after it has been enteredCreating, distributing, and auditing receipt of cost projections for all cases neededCorresponding with the billing team regarding benefit detail discrepancies and working to propose workable solutions.Providing administrative back-up when necessary (answer phones, scanning, filing, etc.)Make a concerted effort to meet the targets set forth for my core responsibilities as an Authorization & Eligibility Representative:Maintain less than 10 overdue tasksComplete tasks within 2 days of due dateClient countEmbody the Core Values of The Stepping Stones Group as an Authorization & Eligibility Representative by:Proactively engaging in discussions with your A&E Team membersMaintaining and unrelenting focus on improvement and providing client valueEffectively communicating your needs and concerns to you're A&E Team leadershipParticipating in your one-on-one meetings with A&E Team leadershipAligning to documented standard processes and workflows and partnering with the A&E leadership team when there is unalignment that requires resolutionProviding prompt responses to inquiries from clients, team members, and leadershipRemaining flexible as office assignments and ad hoc responsibilities may shift for business need