Billing Specialist $20-$22 per hour | Full-Time | Growth Opportunities | Meaningful Work in Behavioral Health Make a Difference Behind the Scenes At Community Autism Services, a division of The Stepping Stones Group, we're transforming the lives of children, families, and communities through exceptional therapeutic and behavioral health services. Our Billing Specialists play a critical role in supporting that mission - ensuring accuracy, accountability, and a seamless billing experience for our clients and partners. Join a team that values Trust, Integrity, Results, Quality, Community, and Inclusivity - where your work truly supports the success of every child we serve. What You'll Do As a Billing Specialist, you'll be part of a collaborative team responsible for billing and accounts receivable across our nationwide behavioral health services. You'll manage daily invoicing, reconcile accounts, and ensure timely collections with professionalism and care. Key Responsibilities - Serve as a primary contact for customers, therapists, clinical managers, and account executives on billing issues. - Perform daily accounts receivable (A/R) invoicing and post transactions in the billing system. - Research and resolve payment discrepancies; communicate with customers as needed. - Manage customer outreach to collect outstanding balances and reconcile disputes. - Run weekly aging reports and follow up on past-due accounts. - Partner cross-functionally with internal departments to ensure invoices are processed accurately and on time. - Contribute to process improvement projects across the billing function. - Complete other duties as assigned. What You'll Bring - Education & Experience: Associate degree in Accounting or equivalent combination of education and experience. - Experience: 3+ years in Accounting, with emphasis on A/R and Collections preferred. - Technical Skills: - Proficiency in Microsoft Excel and Office Suite. - Experience with Waystar required. - Familiarity with Kronos or Great Plains preferred. - Professional Skills: - Strong communication and customer service abilities. - Highly organized, analytical, and detail-oriented. - Self-motivated with the ability to work independently and collaboratively. Why You'll Love Working Here - Be part of a mission-driven organization that transforms lives every day. - Work in a supportive, team-based environment with growth opportunities. - Enjoy meaningful work that contributes to better access to care for families and children. Physical Requirements: - Sedentary work; sitting most of the time. - Regular use of hands, wrists, and fingers. - Visual acuity for document and computer work. - Ability to lift up to 10 pounds occasionally. The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Client Scheduling Coordinator Job Title: Client Scheduling CoordinatorReports to: Operations Market ManagerLocation: Remote Job Type: Full-time, Hourly-non-exemptCompensation: $20.00-$28.00 We're seeking a detail-oriented and solutions-driven Client Scheduling Coordinator to join our high-performing operations team. In this role, you'll play a vital part in ensuring clients receive timely ABA therapy by coordinating schedules, optimizing clinical team utilization, and supporting seamless communication between families, clinicians, and staff. If you thrive in a fast-paced, mission-driven environment, have a knack for logistics and communication, and are passionate about making a difference in the lives of children and families, we'd love to meet you. Outcome Measures Schedule 120% of office budgeted direct intervention hours each month.Maintain 100% error-free scheduling, ensuring all appointments are scheduled correctly and team members can convert their appointments without issues.Ensure 100% utilization of available team members based on their status and availability, optimizing team members to meet scheduling needs and maximize efficiency.Limit team member overtime to no more than 5% of total scheduled hours each month, ensuring no team member is consistently scheduled for long-term overtime, and balancing caseloads.Ensure 100% of scheduled sessions comply with SSG policies and funding source requirements, including staff certifications, qualifications, and service specifications. Role-Based Competencies Attentional to detail: Does not let important details slip through the cracks. Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails. Efficiency: Able to produce significant output with minimal wasted effort. Open to criticism and ideas: Often solicits feedback and reacts calmly to criticism. Aggressiveness: Moves quickly and takes a forceful stand without being overly abrasive.Organization and planning: Plans, organizes, and schedules, and budgets in an efficient, productive manner. CAS Cultural Competencies Fast paced and data driven: We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle.Persistence: We demonstrate tenacity and are willing to go the distance to finish the job.Follow-through on commitments: We live up to verbal and written agreements, always.Enthusiasm: We exhibit passion and excitement for our work. We maintain a 'can-do' attitude.Flexibility/adaptability: We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change.Teamwork & customer service: We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that 'customers' includes our clients and their families, our frontline team members and candidates, and our community Responsibilities Schedule ABA sessions for clients using the Scheduling PlatformUpdate the Scheduling Platform daily with changes and new informationCreate and update schedules within the Scheduling PlatformCommunicate scheduling updates effectively with Regional Clinical Manager, caregivers, client families, and relevant partiesCollaborate with Clinical Managers and direct staff to ensure coordinationPrepare proposed schedules based on priority and submit for clinical team approvalVerify staff certifications and qualifications for delivering ABA servicesTrack time off and team member cancellationsEnsure all scheduled sessions comply with SSG policies and funding source requirementsIdentify and resolve scheduling issues promptlyAssist in producing and delivering ongoing scheduling and service fulfillment reportsComplete additional reporting tasks as assigned by the operations teamRespond to operational needs in a timely manner Job Qualifications High school diploma, general education degree, or equivalentFluency in scheduling platform Fluency in Microsoft TeamsWorking knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)Effective time management skills and the ability to manage multiple tasks at one timeCommitment to maintain client confidentiality and adhere to HIPPA lawsFlexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend Prior experience in a coordination or scheduling role is beneficial The Community Autism Services Mission Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.
Job Description--- Must be flexible to work on the Pacific Time ZoneJob Title: Onboarding Specialist Location: RemotePay Grade: $17.00-$21.00- bonuses available SUMMARYThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.The Onboarding Specialist Team plays an instrumental role at The Stepping Stones Group (SSG or Company) by partnering with Leadership, Recruiters, Account Executives and the Human Resources department to foster a positive onboarding experience for new hires. ESSENTIAL DUTIES AND RESPONSIBILITIESEffectively manage the onboarding process and customer service experience for new hiresEngage with each new hire, serving as their first point of contact for any needs throughout the onboarding processReinforce the importance and urgency of new hire requirements and offer any support necessary to move the process forward quickly and efficientlyCreate a positive experience for new hires by assisting with collection and completion of the onboarding requirements specific to their assignmentOversee all assigned new hires while diligently prioritizing against competing time parameters and customer service imperativesDrive and manage new hire onboarding documentation, progress trackingProvide direct and clear communication to new hires while maintaining a warm, respectful, helpful, and empathetic approachManage onboarding communications with new hires via phone, text message, email, and videoconferencing to answer questions and provide general supportRespond to a high volume of incoming calls and warm transfers from producersActively follow up with new hires to obtain all necessary requirements and respond to incoming communication in a timely mannerProvide consistent communication and visibility to cross-functional stakeholders regarding the status of each new hire to ensure a smooth and seamless onboarding processEXPERIENCE/SKILLS2 years of customer service experience, education and/or trainingExcellent written and verbal communication skills requiredStrong analytical, organizational, and problem-solving skillsExperience with HRIS or Applicant Tracking System software preferredAbility to demonstrate a clear understanding of basic office procedures and related computer programs (Microsoft 365, etc...)Prior experience working in a fast paced, high volume customer service environment preferred Confidence and professionalism in working with and maintaining effective working relationships with new hires and stakeholdersHelpful, proactive and enthusiastic team player, willing to assist others when necessaryAbility to maintain a strong work ethic; ability to meet deadlines in a demanding and detail-oriented environmentSelf-motivated, proactive, with ability to work independently
lisa.choate@ssg-healthcare.com SSG SCHOOL-BASED MENTAL HEALTH PROGRAM- South Carolina- Hybrid PositionJob Title: School-Based Medicaid Clinical ManagerSupervisor: Clinical Director, Mental Health Client Services Director, and other Administrative Team MembersTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continuethrough the end of the school year, unless terminated earlier. Employee will be supervised byEmployer and should coordinate work, time off request, changes in schedule and any other issueswith the supervisor.Essential Duties:● Read and adhere to all protocols set forth in the Local Education Agency Medicaid Policy and RBHS Procedure Manual.● Collaborate with SSG team members to develop appropriate services for each beneficiary through the development of an Individualized Plan of Care.● Provide Behavioral Health Screenings, Assessments, and Individual, family and group therapy to identified beneficiaries.● Participate in all relevant treatment team meetings.● Complete all required paperwork related to the Clinical Components of the SC DHHS LEA and RBHS Provider Manual.● Review and approve clinical documentation related to the RBHS treatment services and assure all billing codes and procedures and policies are accurately followed and entered in a time manner.● Participate in Company (SSG), SCDE, DHHS in-service trainings as identified.● Participate in all individual or team sessions, as related to the program.● Properly maintain all clinical records as defined by the Department of Health and Human Services (SCDHHS) this would include a monthly chart audit using the self-audit instrument provided by the SCDE.Additional Duties:● Consult monthly with the SSG Clinical Director of School-Based RBHS services to ensure program efficiency.● Review assessments of clinician caseload to determine appropriate DSMV-5-TR or ICD 10 diagnosis of clients and Individualized Plan of Care● Sign all relevant forms related to RBHS services to initiate treatment.● Review and sign medical necessity on all supervising Mental Health Provider Diagnostic Assessments and Individual Plans of Care● Supervise assigned Mental Health Providers providing School-Based RBHS● Conduct periodic chart audits (clinical records) on random clients to ensure charts are compliant with Medicaid LEA standards under the protocols of the Department of Health and Human Services.● Manage and maintain obtaining all required CEUs as mandated by the State Licensure Board (LLR).Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities Required● Master's degree in Social Work (with SC DHHS qualified license), Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.● Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.● Minimum of 3 years working in the field of Social Work and/or Clinical Counse
Job Title: Compliance Systems Support SpecialistLocation: RemotePay Grade: $18.00-$22.00SUMMARYThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.The Compliance Systems Support Specialist plays an instrumental role at The Stepping Stones Group (SSG or Company) by partnering with Leadership, Recruiters, Account Executives, Clinical Managers, and Human Resources to ensure State and District checklists are maintained and assigned properly. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for maintaining high levels of attention to detail and accuracy in reviewing and processing changes to existing checklists in a timely mannerDeliver high levels of customer service and support when engaging with stakeholders via phone, email and chatProvide clear, timely, and accurate responses to routine checklist inquiries.Maintain complete and accurate electronic records for all checklists and automated remindersGain and apply expertise in state and local compliance requirements across all states and disciplines.Support all manual checklist modifications and launches when cost centers update or checklist do not automatically launchEngage with stakeholders to obtain checklist instructions for new clientsPerform routine maintenance checks on checklist accuracy EXPERIENCE/SKILLS 1 year of data integrity experience, education and/or training required1 year of credentialing, licensing, onboarding or compliance experience preferredExcellent written and verbal communication skills requiredStrong analytical, organizational, and problem-solving skillsExperience with HRIS, ATS or Ticketing System software preferredAbility to demonstrate a clear understanding of basic office procedures and related computer programs (Microsoft 365, etc...)Prior experience working in a fast paced, high volume, detail-oriented environment preferred Exhibit confidence and professionalism in establishing and maintaining effective working relationships.Positive, motivated, and cooperative team player who actively contributes to team success.Ability to maintain a strong work ethic; ability to meet deadlines in a demanding and detail-oriented environment with confidential informationSelf-motivated, proactive, with ability to work independently and in group setting
Lead Center Coordinator Full-Time | Location: Oxnard, CASalary Range: $68,000 - $73,000 annually (based on experience) Join Community Autism Services - Elevate Operational Excellence and Impact Lives At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We're seeking a Lead Center Coordinator - a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality. About the Role As the Lead Center Coordinator, you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment. This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting. Key Responsibilities Operational Leadership Lead day-to-day center operations, including staff scheduling, session coordination, and facility readinessEnsure efficient workflows that support both clinical productivity and family satisfactionIdentify operational bottlenecks and proactively develop solutions to improve efficiency and communication Compliance & Quality Assurance Monitor session accuracy, credentialing compliance, and documentation standardsConduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirementsTrack and reduce 'non-billable/non-scheduled' hours to meet performance goalsTeam Collaboration & Leadership Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teamsModel professionalism, accountability, and problem-solving for all staffSupport new hire onboarding, credentialing, and training to ensure successful integration into center operationsMentor and support junior staff to build a culture of excellence and teamworkClient & Family Support Communicate with families regarding scheduling, attendance, and non-clinical concernsMaintain a calm and solutions-oriented approach when resolving scheduling challenges or conflictsAdministrative Management Manage inventory, supply orders, and vendor coordination for center needsTrack center-level data (attendance, utilization, and scheduling metrics) and report trends to Market Operations ManagerCollaborate with finance, recruiting, and HR teams to align operations with company-wide goalsWhat You'll Bring 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferredPrevious experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferredAdvanced proficiency in Microsoft Office (particularly Excel)Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)Exceptional communication, organization, and problem-solving skillsBachelor's degree preferred (Healthcare Administration, Education, or related field)Ability to remain composed and professional in a dynamic environmentWho You Are You're a calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy. You're motivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems. Why Join CAS? Meaningful work that directly supports children and familiesCollaborative, mission-driven culture with passionate colleaguesClear pathways for career advancement within our nationwide networkComprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities Together, we are transforming the lives of children and families - one center, one team, one day at a time.
lisa.choate@ssg-healthcare.com SSG SCHOOL-BASED MENTAL HEALTH PROGRAM- North Carolina- Hybrid positionJob Title: School-Based Medicaid Clinical ManagerSupervisor: Clinical Director, Mental Health Client Services Director, and other Administrative Team MembersTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continuethrough the end of the school year, unless terminated earlier. Employee will be supervised byEmployer and should coordinate work, time off request, changes in schedule and any other issueswith the supervisor.Essential Duties:● Read and adhere to all protocols set forth in the Local Education Agency Medicaid Policy and RBHS Procedure Manual.● Collaborate with SSG team members to develop appropriate services for each beneficiary through the development of an Individualized Plan of Care.● Provide Behavioral Health Screenings, Assessments, and Individual, family and group therapy to identified beneficiaries.● Participate in all relevant treatment team meetings.● Complete all required paperwork related to the Clinical Components of the SC DHHS LEA and RBHS Provider Manual.● Review and approve clinical documentation related to the RBHS treatment services and assure all billing codes and procedures and policies are accurately followed and entered in a time manner.● Participate in Company (SSG), SCDE, DHHS in-service trainings as identified.● Participate in all individual or team sessions, as related to the program.● Properly maintain all clinical records as defined by the Department of Health and Human Services (SCDHHS) this would include a monthly chart audit using the self-audit instrument provided by the SCDE.Additional Duties:● Consult monthly with the SSG Clinical Director of School-Based RBHS services to ensure program efficiency.● Review assessments of clinician caseload to determine appropriate DSMV-5-TR or ICD 10 diagnosis of clients and Individualized Plan of Care● Sign all relevant forms related to RBHS services to initiate treatment.● Review and sign medical necessity on all supervising Mental Health Provider Diagnostic Assessments and Individual Plans of Care● Supervise assigned Mental Health Providers providing School-Based RBHS● Conduct periodic chart audits (clinical records) on random clients to ensure charts are compliant with Medicaid LEA standards under the protocols of the Department of Health and Human Services.● Manage and maintain obtaining all required CEUs as mandated by the State Licensure Board (LLR).Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredVersion 10/2022Medicaid Clinical Manager Job Description● Master's degree in Social Work (with SC DHHS qualified license), Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.● Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.● Minimum of 3 years working in the field of Social Work and/or Clinical Counse