Client Services Coordinator Job Description- Hybrid- Chicago office The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.If you believe every day is an opportunity to make a difference, we would like to meet you!As a Client Services Coordinator, you will work closely with our experienced client services, recruiting and business development teams.In this position you will:* Provide support to your Client Services team by working with recruiters to generate candidates from a variety of methods to help build a robust pipeline* Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals* Submit candidates for client openings with clear communication and setting effective expectations with the client* Help guide candidates through the interview process with necessary interview prep and effectively convey client expectations* While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations* Work as part of the team to contribute to the overall success* Create a positive experience for the clients with effective communication.* Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensingQualifications:* Exceptional time management and prioritization skills* Enthusiastic and supportive collaborator* Champion of change and applying creativity* Detail orientated with the ability to meet projected timelines* Excellent written and verbal communication skills* Strong customer service experience required* Prior sales or recruiting experience is required. Base salary, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and much more!Remote or in person depending on location.
Client Services Coordinator Job Description- Hybrid- Chicago office The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.If you believe every day is an opportunity to make a difference, we would like to meet you!As a Client Services Coordinator, you will work closely with our experienced client services, recruiting and business development teams.In this position you will:* Provide support to your Client Services team by working with recruiters to generate candidates from a variety of methods to help build a robust pipeline* Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals* Submit candidates for client openings with clear communication and setting effective expectations with the client* Help guide candidates through the interview process with necessary interview prep and effectively convey client expectations* While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations* Work as part of the team to contribute to the overall success* Create a positive experience for the clients with effective communication.* Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensingQualifications:* Exceptional time management and prioritization skills* Enthusiastic and supportive collaborator* Champion of change and applying creativity* Detail orientated with the ability to meet projected timelines* Excellent written and verbal communication skills* Strong customer service experience required* Prior sales or recruiting experience is required. Base salary, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and much more!Remote or in person depending on location.
Client Services Manager- Medicaid- North Carolina SSG SCHOOL-BASED MENTAL HEALTH PROGRAM - MUST RESIDE IN NCJob Title: School-Based Program Mental Health Client Services ManagerSupervisor: Mental Health Growth OfficerCompensation: $70,000 with bonus opportunitiesJob Location: 100% RemoteTerms of Employment: Employee understands that he/she is employed by Employer to provideservices to assigned Districts across the State of NC and or other states as assigned. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:• Develop and execute a territory sales plan to identify, target, and secure new school districtpartnerships for mental health services.• Lead strategic conversations with district stakeholders to identify gaps in services and presentcustomized solutions aligned to their operating reality.• Cultivate and maintain long-term relationships with Superintendents, Student Support Directors,Wellness Coordinators, Mental Health Coordinators, and other mental health leadership withinschool districts.• Deliver persuasive presentations, tailored proposals, and RFP responses demonstrating ourvalue and differentiators.• Represent The Stepping Stones Group at Local and National conferences.• Collaborate with internal teams including Clinical and Recruiting to ensure seamless onboardingand service delivery.• Partner with our Referral Specialists to drive increased patient referral volume from contracteddistricts.• Maintain accurate pipeline, documentation, and forecasting through designated systems.• Serve as a subject matter expert on K-12 mental health trends, funding models, and legislativepriorities in North Carolina.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines. Minimum Qualifications Knowledge, Skills, and Abilities Required● Bachelor's degree in Education, Psychology, Business Administration, Social Work, or HumanResources.● Experience directly working in a school district in a decision-making or consultative role or 3+years of experience selling professional, educational, or clinical services into public schoolsystems.● Familiarity with school-based mental health services and Multi-Tiered System of Supports(MTSS) models highly preferred.● Proven track record of exceeding sales quotas in a consultative B2B environment.● Strong understanding of the K-12 funding landscape and buyer personas.● Excellent interpersonal, communication, and presentation skills.● Highly organized, self-motivated, and able to manage territory independently including travelthroughout the State of NC.● Familiarity with Medicaid-funded services, managed care, or special education compliance is aplus.
SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: South Carolina School-Based Medicaid Clinical ManagerSupervisor: Clinical Director, Mental Health Client Services Director, and other Administrative Team MembersTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continuethrough the end of the school year, unless terminated earlier. Employee will be supervised byEmployer and should coordinate work, time off request, changes in schedule and any other issueswith the supervisor.Essential Duties:Read and adhere to all protocols set forth in the Local Education Agency Medicaid Policy and RBHS Procedure Manual.Collaborate with SSG team members to develop appropriate services for each beneficiary through the development of an Individualized Plan of Care.Provide Behavioral Health Screenings, Assessments, and Individual, family and group therapy to identified beneficiaries.Participate in all relevant treatment team meetings.Complete all required paperwork related to the Clinical Components of the SC DHHS LEA and RBHS Provider Manual.Review and approve clinical documentation related to the RBHS treatment services and assure all billing codes and procedures and policies are accurately followed and entered in a time manner.Participate in Company (SSG), SCDE, DHHS in-service trainings as identified.Participate in all individual or team sessions, as related to the program.Properly maintain all clinical records as defined by the Department of Health and Human Services (SCDHHS) this would include a monthly chart audit using the self-audit instrument provided by the SCDE.Additional Duties:Consult monthly with the SSG Clinical Director of School-Based RBHS services to ensure program efficiency.Review assessments of clinician caseload to determine appropriate DSMV-5-TR or ICD 10 diagnosis of clients and Individualized Plan of CareSign all relevant forms related to RBHS services to initiate treatment.Review and sign medical necessity on all supervising Mental Health Provider Diagnostic Assessments and Individual Plans of CareSupervise assigned Mental Health Providers providing School-Based RBHSConduct periodic chart audits (clinical records) on random clients to ensure charts are compliant with Medicaid LEA standards under the protocols of the Department of Health and Human Services.Manage and maintain obtaining all required CEUs as mandated by the State Licensure Board (LLR).Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work (with SC DHHS qualified license), Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 3 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephone
Client Services Manager/Business Development T3-5- West Coast- California The Stepping Stones Group is transforming the lives of children, families, and communities togetherthrough our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!As a Client Services Business Development Specialist, you will be responsible for growing new client accounts, creating a positive experience for new clients, and increasing the company's market share.In this position you will:* Identify growth opportunities in your assigned region.* Develop, implement, and execute business development strategies.* Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities.* Educate clients of The Stepping Stones Group product offerings and invite Core and Nursing client service managers to client meetings when necessary* High volume outbound marketing calls to clients to generate job orders.* Intake of inbound sales calls to identify school districts' needs.* Conduct in-person client visits* Attend regional conferences* Generate interest among school districts through multi-level communication strategies.* Negotiate bill rates and contract terms, create proposals, and finalize client contract documents.* Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies* Collaborate and support the competitive bid process for assigned client accounts as needed.* Deliver an excellent client experience by taking the time to understand each client's needs and preferences.* Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions.Manage accounts with fewer than five placements* Collaborate with Client Services team to facilitate account hand-offs and communicate client needs.* Collaborate with Client Services Managers to ensure transitioned accounts remain successful.* Embrace personal responsibility and accountability in a strongly collaborative environment.* Meet and exceed your assigned activity, placement, and margin goals.* Secure new business opportunities and grow accounts into bulk ordersQualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Confidence in making outbound calls* Confidence in communicating and upholding The Stepping Stones Group's policies and expectations* Identify internal areas of improvement and communicate these to your team.* Ability to overcome objectives; strong negotiation and closing skills.* Excellent time management skills* Excellent written and verbal communication skills; Exceptional presentation skills* Strategic thinking & problem solving; ability to achieve results.* Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.* Strong relationship management and work ethic, including leading by example.* Adaptability and flexibility to support the organization's rapid growth.* Resilient and welcoming of constructive feedback, with ability to apply it into actions and results* Travel Required
Client Scheduling Coordinator Job Title: Client Scheduling CoordinatorReports to: Operations Market ManagerLocation: Remote Job Type: Full-time, Hourly-non-exemptCompensation: $20.00-$28.00 We're seeking a detail-oriented and solutions-driven Client Scheduling Coordinator to join our high-performing operations team. In this role, you'll play a vital part in ensuring clients receive timely ABA therapy by coordinating schedules, optimizing clinical team utilization, and supporting seamless communication between families, clinicians, and staff. If you thrive in a fast-paced, mission-driven environment, have a knack for logistics and communication, and are passionate about making a difference in the lives of children and families, we'd love to meet you. Outcome Measures Schedule 120% of office budgeted direct intervention hours each month.Maintain 100% error-free scheduling, ensuring all appointments are scheduled correctly and team members can convert their appointments without issues.Ensure 100% utilization of available team members based on their status and availability, optimizing team members to meet scheduling needs and maximize efficiency.Limit team member overtime to no more than 5% of total scheduled hours each month, ensuring no team member is consistently scheduled for long-term overtime, and balancing caseloads.Ensure 100% of scheduled sessions comply with SSG policies and funding source requirements, including staff certifications, qualifications, and service specifications. Role-Based Competencies Attentional to detail: Does not let important details slip through the cracks. Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails. Efficiency: Able to produce significant output with minimal wasted effort. Open to criticism and ideas: Often solicits feedback and reacts calmly to criticism. Aggressiveness: Moves quickly and takes a forceful stand without being overly abrasive.Organization and planning: Plans, organizes, and schedules, and budgets in an efficient, productive manner. CAS Cultural Competencies Fast paced and data driven: We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle.Persistence: We demonstrate tenacity and are willing to go the distance to finish the job.Follow-through on commitments: We live up to verbal and written agreements, always.Enthusiasm: We exhibit passion and excitement for our work. We maintain a “can-do” attitude.Flexibility/adaptability: We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change.Teamwork & customer service: We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that “customers” includes our clients and their families, our frontline team members and candidates, and our community Responsibilities Schedule ABA sessions for clients using the Scheduling PlatformUpdate the Scheduling Platform daily with changes and new informationCreate and update schedules within the Scheduling PlatformCommunicate scheduling updates effectively with Regional Clinical Manager, caregivers, client families, and relevant partiesCollaborate with Clinical Managers and direct staff to ensure coordinationPrepare proposed schedules based on priority and submit for clinical team approvalVerify staff certifications and qualifications for delivering ABA servicesTrack time off and team member cancellationsEnsure all scheduled sessions comply with SSG policies and funding source requirementsIdentify and resolve scheduling issues promptlyAssist in producing and delivering ongoing scheduling and service fulfillment reportsComplete additional reporting tasks as assigned by the operations teamRespond to operational needs in a timely manner Job Qualifications High school diploma, general education degree, or equivalentFluency in scheduling platform Fluency in Microsoft TeamsWorking knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)Effective time management skills and the ability to manage multiple tasks at one timeCommitment to maintain client confidentiality and adhere to HIPPA lawsFlexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend Prior experience in a coordination or scheduling role is beneficial The Community Autism Services Mission Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.
SSG SCHOOL-BASED MENTAL HEALTH PROGRAM Job Title: ON-SITE School-Based Program Mental Health Client Services CoordinatorLocation: 4880 Market Street, Ventura, CA 93003 Office Hours: 8:30 AM-4:30 PM Supervisor: Mental Health Market President, Regional Clinical Director, and State Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor. Essential Duties:Assist the Mental Health Executive Director with The application process of Medi-Cal and state MCOs Gather information that needed for the application processes Assisting with resubmission if they are needed Gather information regarding CA school districts Address, phone number Population Poverty Rate Points of Contacts that oversee Behavioral Health Contracts For contracted districts Number of schools POC for each school (Administrators and Counselors) School Calendars Superintendent contact information Serve as the administrative assistant of the Mental Health state leadership teamAdministrative duties as assigned Collect data for contracted school districts Referrals Student Medicaid numbers are correct Check required Medicaid eligibility check for audit purposes Students in treatment Issues with third party MCOs Log issues with reimbursement and assist with information flow from Mental Health Market President to LMHPs to eliminate further issues. Assist school districts in getting their implementation plan created and submitted to DHCS Serve as the point of contact for all billing denials Check EMR/EHR reports monthly for billing denials Resubmit claims that were denied Serve as the point of contact for documentation needed to be collected for audits, from LMHPsParent consent Assessments Plans of care Compliance of timelines are adhered to Work closely with Medi-Cal to verify compliance to resolve questions Attend compliance regulation meetings with the Mental Health Client Services Director to ensure updates to compliance regulations, billing procedures, and program organization is adhered to Train other administrative assistants on procedures outlined in this job description Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines. Minimum Qualifications Knowledge, Skills, and Abilities RequiredBachelor's degree in Education, Psychology, Business Administration, Social Work, or Human Resources.Minimum of 3 additional years in a coordinator, bookkeeper, or records administrator role within a Behavioral Health setting. Must have history of working with Medicaid and Private insurance billing Must be able to maintain records and prepare for auditsSuch alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.