Lead Center Coordinator Full-Time | Location: Haverhill, MASalary Range: $60,000-$75,000 annually (based on experience) Join Community Autism Services - Elevate Operational Excellence and Impact Lives At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We're seeking a Lead Center Coordinator - a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality. About the Role As the Lead Center Coordinator, you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment. This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting. Key Responsibilities Operational Leadership Lead day-to-day center operations, including staff scheduling, session coordination, and facility readinessEnsure efficient workflows that support both clinical productivity and family satisfactionIdentify operational bottlenecks and proactively develop solutions to improve efficiency and communication Compliance & Quality Assurance Monitor session accuracy, credentialing compliance, and documentation standardsConduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirementsTrack and reduce 'non-billable/non-scheduled' hours to meet performance goalsTeam Collaboration & Leadership Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teamsModel professionalism, accountability, and problem-solving for all staffSupport new hire onboarding, credentialing, and training to ensure successful integration into center operationsMentor and support junior staff to build a culture of excellence and teamworkClient & Family Support Communicate with families regarding scheduling, attendance, and non-clinical concernsMaintain a calm and solutions-oriented approach when resolving scheduling challenges or conflictsAdministrative Management Manage inventory, supply orders, and vendor coordination for center needsTrack center-level data (attendance, utilization, and scheduling metrics) and report trends to Market Operations ManagerCollaborate with finance, recruiting, and HR teams to align operations with company-wide goalsWhat You'll Bring 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferredPrevious experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferredAdvanced proficiency in Microsoft Office (particularly Excel)Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)Exceptional communication, organization, and problem-solving skillsBachelor's degree preferred (Healthcare Administration, Education, or related field)Ability to remain composed and professional in a dynamic environmentWho You Are You're a calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy. You're motivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems. Why Join CAS? Meaningful work that directly supports children and familiesCollaborative, mission-driven culture with passionate colleaguesClear pathways for career advancement within our nationwide networkComprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities Together, we are transforming the lives of children and families - one center, one team, one day at a time.
THE STEPPING STONES GROUPClinical ManagerLicensed Mental Health Clinician | School-Based Services | North CarolinaCompensation: $65,000 – $80,000 Annually | Full-Time | Benefits EligibleAbout The Stepping Stones GroupAt The Stepping Stones Group, we believe that every child deserves access to high-quality mental health support - and that every clinician deserves a workplace that values their expertise, fuels their growth, and trusts them to lead. We are a nationally recognized provider of school-based therapeutic and clinical services, partnering with school districts and educational agencies across the country to deliver meaningful, measurable outcomes for students and families.Our Clinical Managers are the heartbeat of our service delivery model. They are skilled practitioners, trusted mentors, and operational leaders who ensure that every student we serve receives care rooted in clinical excellence and compassion. If you are a licensed mental health professional in North Carolina who is ready to step into a role that blends clinical leadership, staff development, and meaningful community impact, we want to hear from you.Why Join The Stepping Stones Group?We know that exceptional clinical leaders have options. Here is what sets us apart:Competitive Compensation: Earn between $65,000 and $80,000 annually, commensurate with experience and licensure, with opportunities for growth as you make your mark.A Mission That Matters: Every day, you will lead clinicians who are changing the trajectory of young lives. Our school-based model puts mental health support where students need it most.Clinical Autonomy and Support: We trust our Clinical Managers to lead with expertise. You will have the tools, infrastructure, and organizational backing to do your best work without unnecessary barriers.Professional Development: We invest in your growth - from licensure supervision support to ongoing training, we are committed to your long-term success as a clinician and leader.Collaborative Culture: Join a team of professionals who are passionate about their work, committed to each other, and grounded in a shared belief that children's mental health is a priority worth fighting for.Work-Life Integration: A structured role with defined responsibilities and leadership support, so you can lead effectively without burning out.Position OverviewThe Clinical Manager serves as the primary clinical and operational leader for a team of Mental Health Professionals (MHPs) delivering school-based behavioral health services across assigned North Carolina districts. This role carries meaningful responsibility: you will ensure the clinical quality, documentation integrity, and professional development of your team while maintaining compliance with Medicaid standards, agency protocols, and program expectations.This is not a passive oversight role. It is a hands-on, relationship-centered leadership position for a clinician who thrives on mentoring others, solving complex clinical challenges, and building systems that drive better outcomes for students and families.Key ResponsibilitiesClinical Oversight and Documentation ComplianceReview and approve all Licensed Practitioner of the Healing Arts (LPHA) requests, including Diagnostic Assessments (DAs), Individualized Plans of Care (IPOCs), and 90-day reviews, within a 24-hour turnaround.Provide meaningful, actionable feedback on clinician documentation and conduct timely re-review of corrections.Review and co-sign clinical service notes in accordance with agency standards and Medicaid requirements.Conduct regular caseload audits to ensure documentation completeness, clinical accuracy, and regulatory compliance.Uphold all Medicaid requirements and program standards, ensuring the team remains audit-ready at all times.Provide direct clinical services - including DAs, IPOCs, and LPHA tasks - as operationally needed.Clinical Supervision and Staff DevelopmentFacilitate consistent 1:1 supervision meetings with MHPs on a weekly or monthly basis depending on licensure status and clinical need.Provide licensure supervision in accordance with North Carolina board requirements and conduct six-month performance reviews.Coach and guide MHPs in caseload development, treatment planning, and clinical best practices.Identify clinicians who need additional support and proactively implement tailored development plans.Team Support and ResponsivenessServe as the primary point of contact for all MHP needs, responding to inquiries within 24 hours.Provide crisis support, real-time clinical guidance, and technical assistance to ensure clinicians feel supported in the field.Cultivate a team culture of psychological safety, professional accountability, and continuous learning.Training, Onboarding, and Workforce DevelopmentFacilitate comprehensive new hire training to ensure clinicians are prepared to deliver high-quality, compliant services from day one.Deliver assigned trainings and contribute to the ongoing professional development programming of the team.Operations and Administrative ManagementParticipate actively in required meetings, including supervision sessions, audit reviews, onboarding calls, and program updates.Monitor referral trackers, follow up on outstanding items, and support caseload growth for the team.Manage incident reports and complete payroll adjustment forms in a timely and accurate manner.Monitor late notes following payroll cycles and address documentation gaps with appropriate follow-up.School and Stakeholder CollaborationBuild and maintain strong collaborative relationships with school district personnel, Agency Educators (AEs), and referral specialists.Support the development and delivery of Professional Development (PD) sessions for school-based partners.Travel to assigned schools a minimum of once per semester to maintain visibility, strengthen partnerships, and support clinicians in the field.Risk Management, Safety, and RecruitmentComplete Environmental Risk Assessments and ensure appropriate safety protocols are in place for students and staff.Review and manage incident reports with a proactive approach to risk mitigation.Conduct clinical interviews (CIs) for prospective hires and submit required documentation to the recruiter and State Director.Qualifications and Licensure RequirementsThis position requires full, unrestricted licensure in North Carolina. Candidates must meet the requirements under one of the following two licensure pathways:Pathway 1: Licensed Clinical Social Worker (LCSW)Candidates qualifying under this pathway must meet all of the following:Active, full LCSW licensure in the State of North Carolina (associate/provisional licensure does not qualify).Minimum of two (2) years of post-associate licensure clinical experience.Demonstrated ability to provide clinical supervision to associate-level clinicians.Pathway 2: Licensed Clinical Mental Health Counselor with Supervisor Designation (LCMHC-S)Candidates qualifying under this pathway must hold an active LCMHC license in North Carolina with the LCMHC-S (Supervisor) designation and meet all of the following:Active LCMHC license in North Carolina with the LCMHC-S (Supervisor) designation (the LCMHC-S is a supervisor designation added to an active LCMHC license, not a separate license).Minimum of five (5) years of post-graduate counseling experience, including at least two (2) years of post-full licensure experience.Completion of 45 hours of continuing education (CE) in clinical supervision, OR completion of a minimum of three (3) semester graduate credit hours in clinical supervision.Successful passage of the North Carolina Jurisprudence Examination.Satisfactory criminal background check.Employment verification since the date of initial licensure, demonstrating qualifying counseling experience (professional references from employers or supervisors who can attest to the nature and scope of work performed).Professional references attesting to clinical competence and supervisory readiness.Preferred QualificationsPrior experience in a school-based mental health or educational services setting.Demonstrated experience in clinical leadership, staff supervision, or program management.Familiarity with Medicaid-funded behavioral health services and documentation standards.Strong interpersonal and communication skills with the ability to build trust across diverse teams and stakeholder groups.Comfort navigating a fast-paced, multi-site service delivery model.Professional Accountability and Licensure MaintenanceAll Clinical Managers at The Stepping Stones Group are expected to maintain active licensure in good standing throughout employment, including timely completion of all continuing education requirements, license renewals, and any conditions set forth by the North Carolina licensing board. We support your professional obligations and celebrate your milestones.Join Us in Building Brighter FuturesAt The Stepping Stones Group, leadership is not a title - it is a calling. Our Clinical Managers are the standard-bearers for clinical excellence, the mentors who inspire the next generation of mental health professionals, and the advocates who ensure every child in our programs receives the support they deserve.If you are a licensed clinician in North Carolina who leads with both head and heart, we invite you to take the next step. Join a team where your expertise is honored, your leadership is trusted, and your impact is real.Apply today and help us build the future of school-based mental health services - one student, one clinician, one stepping stone at a time.The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Billing Specialist $20-$22 per hour | Full-Time | Growth Opportunities | Meaningful Work in Behavioral Health Make a Difference Behind the Scenes At Community Autism Services, a division of The Stepping Stones Group, we're transforming the lives of children, families, and communities through exceptional therapeutic and behavioral health services. Our Billing Specialists play a critical role in supporting that mission - ensuring accuracy, accountability, and a seamless billing experience for our clients and partners. Join a team that values Trust, Integrity, Results, Quality, Community, and Inclusivity - where your work truly supports the success of every child we serve. What You'll Do As a Billing Specialist, you'll be part of a collaborative team responsible for billing and accounts receivable across our nationwide behavioral health services. You'll manage daily invoicing, reconcile accounts, and ensure timely collections with professionalism and care. Key Responsibilities - Serve as a primary contact for customers, therapists, clinical managers, and account executives on billing issues. - Perform daily accounts receivable (A/R) invoicing and post transactions in the billing system. - Research and resolve payment discrepancies; communicate with customers as needed. - Manage customer outreach to collect outstanding balances and reconcile disputes. - Run weekly aging reports and follow up on past-due accounts. - Partner cross-functionally with internal departments to ensure invoices are processed accurately and on time. - Contribute to process improvement projects across the billing function. - Complete other duties as assigned. What You'll Bring - Education & Experience: Associate degree in Accounting or equivalent combination of education and experience. - Experience: 3+ years in Accounting, with emphasis on A/R and Collections preferred. - Technical Skills: - Proficiency in Microsoft Excel and Office Suite. - Experience with Waystar required. - Familiarity with Kronos or Great Plains preferred. - Professional Skills: - Strong communication and customer service abilities. - Highly organized, analytical, and detail-oriented. - Self-motivated with the ability to work independently and collaboratively. Why You'll Love Working Here - Be part of a mission-driven organization that transforms lives every day. - Work in a supportive, team-based environment with growth opportunities. - Enjoy meaningful work that contributes to better access to care for families and children. Physical Requirements: - Sedentary work; sitting most of the time. - Regular use of hands, wrists, and fingers. - Visual acuity for document and computer work. - Ability to lift up to 10 pounds occasionally. The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
lisa.choate@ssg-healthcare.com SSG SCHOOL-BASED MENTAL HEALTH PROGRAM- North Carolina- Hybrid positionJob Title: School-Based Medicaid Clinical ManagerSupervisor: Clinical Director, Mental Health Client Services Director, and other Administrative Team MembersTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continuethrough the end of the school year, unless terminated earlier. Employee will be supervised byEmployer and should coordinate work, time off request, changes in schedule and any other issueswith the supervisor.Essential Duties:● Read and adhere to all protocols set forth in the Local Education Agency Medicaid Policy and RBHS Procedure Manual.● Collaborate with SSG team members to develop appropriate services for each beneficiary through the development of an Individualized Plan of Care.● Provide Behavioral Health Screenings, Assessments, and Individual, family and group therapy to identified beneficiaries.● Participate in all relevant treatment team meetings.● Complete all required paperwork related to the Clinical Components of the SC DHHS LEA and RBHS Provider Manual.● Review and approve clinical documentation related to the RBHS treatment services and assure all billing codes and procedures and policies are accurately followed and entered in a time manner.● Participate in Company (SSG), SCDE, DHHS in-service trainings as identified.● Participate in all individual or team sessions, as related to the program.● Properly maintain all clinical records as defined by the Department of Health and Human Services (SCDHHS) this would include a monthly chart audit using the self-audit instrument provided by the SCDE.Additional Duties:● Consult monthly with the SSG Clinical Director of School-Based RBHS services to ensure program efficiency.● Review assessments of clinician caseload to determine appropriate DSMV-5-TR or ICD 10 diagnosis of clients and Individualized Plan of Care● Sign all relevant forms related to RBHS services to initiate treatment.● Review and sign medical necessity on all supervising Mental Health Provider Diagnostic Assessments and Individual Plans of Care● Supervise assigned Mental Health Providers providing School-Based RBHS● Conduct periodic chart audits (clinical records) on random clients to ensure charts are compliant with Medicaid LEA standards under the protocols of the Department of Health and Human Services.● Manage and maintain obtaining all required CEUs as mandated by the State Licensure Board (LLR).Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredVersion 10/2022Medicaid Clinical Manager Job Description● Master's degree in Social Work (with SC DHHS qualified license), Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.● Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.● Minimum of 3 years working in the field of Social Work and/or Clinical Counse