The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.
The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.
Client Services Specialist- Instructional Services
As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share.
In this position you will:
Maintain current client headcount
Reach for 10% annual account growth and work toward established regional goals
Identify growth opportunities in your assigned market among active and inherited client accounts (school districts)
Develop and implement business development strategies
Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity
Maintain client headcount and grow client headcount when the opportunity arises
Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings
Outbound calls to clients to generate job orders
Intake of inbound sales calls to identify school districts' needs
Generate interest among school districts through multi-level communication strategies
Present candidates, proposals, negotiate bill rates, and finalize client contract documents
Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies
Collaborate and support the competitive bid process for assigned client accounts as needed
Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district clients.
Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions
Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs
Embrace personal responsibility and accountability among a strongly collaborative environment
Meet and exceed your assigned activity, placement, and margin goals
Qualifications:
Fearless and enthusiastic attitude and a supportive collaborator
Confidence in making outbound calls
Confidence in communicating and upholding The Stepping Stones Group's policies and expectations
Identify internal areas of improvement and communicate these to your team
Ability to overcome objectives; strong negotiation and closing skills
Excellent time management skills
Excellent written and verbal communication skills; Exceptional presentation skills
Strategic thinking & problem solving; ability to achieve results
Exceptional time management and prioritization skills with demonstrated ability to meet project timelines
Strong relationship management and work ethic, including leading by example
Adaptability and flexibility to support the organization's rapid growth
Excellent work ethic and cheerful outlook with the desire to make a difference daily
Sales or recruiting experience is not required, but preferred
Bachelor's degree (preferred)
As a Client Services Specialist, you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more.