SUMMARY The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Compliance Licensing Specialist plays an instrumental role at The Stepping Stones Group (SSG or Company) in ensuring employees obtain and maintain required professional credentials in a timely, accurate, and compliant manner. This role is highly detail-oriented and customer service-driven, with a primary focus on guiding staff through licensure and credentialing processes such as SLPA licensure, CFY licensure, and State Educator Credentials. ESSENTIAL DUTIES AND RESPONSIBILITIES • Primary point of contact for employees seeking guidance on licensure and credentialing requirements, for staff across all states • Serve as the primary escalation point for all individuals authorized to start with a license/certification pending, providing oversight, monitoring, and support until full compliance is achieved. • Walk employees step-by-step through application processes, ensuring understanding of requirements, timelines, and documentation needed for successful submission. • Maintain a high level of attention to detail while processing credentialing documents in a fast-paced, high-volume environment. • Monitor credential applications from initial submission through active status, proactively following up on missing items or delays. • Verify approved credentials and accurately record documentation in the HRIS system to support ongoing compliance management. • Deliver high-quality customer service and support to employees and stakeholders via phone, email, and chat, responding promptly and professionally. • Identify, document, and address compliance concerns, escalating complex or sensitive issues to management with appropriate context and recommendations. www.thesteppingstonesgroup.com • Maintain confidentiality and handle sensitive employee information with discretion and professionalism. • Collaborate closely with internal teams, including Onboarding, Compliance, Production, to ensure alignment on credentialing standards and timelines. • Contribute to process improvement efforts by identifying trends, timelines, or opportunities to streamline credentialing workflows EXPERIENCE/SKILLS • Minimum of 3 years of customer service experience, education, and/or training required. • At least 2 years of experience in credentialing, licensing coordination, or a related compliance-focused role preferred. • Excellent written and verbal communication skills, with the ability to explain complex licensing requirements clearly and efficiently. • Strong analytical, organizational, and problem-solving skills • Experience with HRIS software preferred • Experience using web-based services and databases to review, validate, and monitor preferred credentials. • Ability to demonstrate a clear understanding of basic office procedures and related computer programs (Microsoft 365, etc...) • Prior experience working in a fast paced, high volume environment preferred • Confidence and professionalism in working with and maintaining effective working relationships • Helpful, proactive and enthusiastic team player, willing to assist others when necessary • Ability to maintain a strong work ethic; ability to meet deadlines in a demanding and detail-oriented environment with confidential information • Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team.