Internal - Office Coordinator

We are hiring a Client Intake Specialist for a remote position to join our growing teams! Community Autism Services, a division of The Stepping Stones Group, is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.Essential Job Functions include but not limited to:Maintains an unrelenting focus on providing an excellent client experienceManage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.Investigates the needs of the caller to appropriately transfer the caller, if necessaryProvides service information by correctly answering questions answering questionIf an issue requires escalation, professionally refer complaints to the appropriate supervisorConduct initial intake screenings to assess goodness of fit for new referralsUtilize the decision tree to determine if further screening from clinical staff is required    Partner with department teams to develop resources for our clientsEnsure that the client feels understood with any request or issue by recapping the message receivedCommunicate what steps will be taken, by who, and whenEstablish themselves as a customer advocate who will help them with any follow up needs Position Location: Remote  Required Qualifications:  Highly proficient in SpanishAbility to stay calm when customers are stressed or upset.Proficient computer skills, including MS OfficeExperience working with customer support.Ability to thrive in a fast-paced environment is essentialAbility to work independently, self-directed and highly organized Education/Certifications Required:High school diploma, general education degree, or equivalent Beneficial Experience:Previous referrals or customer service/call center experience Community Autism Services is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!

Career Guidance Specialist (Recruiter) Job DescriptionMust be flexible to work business hours on the Pacific Time Zone.  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.If you believe every day is an opportunity to make a difference, we would like to meet you!As a Career Services Specialist (Recruiter), you will be expanding our business by identifying, building, and sustaining strong relationships with candidates.In this position you will:* Respond to active candidates and source passive candidates to build a robust pipeline* Effectively assess candidates' qualifications and communicate those details to your teammembers* Deliver an excellent candidate experience by taking the time to understand each candidate'sneeds and preferences* Provide clear and consistent candidate communication; establish expectations throughout theprocess; respond quickly and thoroughly to candidate questions* Communicate compensation offerings and negotiate as needed* Manage pipeline workflows and all candidate communications throughout the hiring process* Maintain ongoing relationships with candidates and employees to build strong candidatenetworks and gain referrals* Embrace personal responsibility and accountability among a strongly collaborative environment* Meet and exceed your assigned activity, placement, and margin goalsQualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Ability to overcome objectives; strong negotiation and closing skills* Excellent written and verbal communication skills* Strategic thinking & problem solving; ability to achieve results* Exceptional time management and prioritization skills* Strong work ethic, including leading by example* Adaptability and flexibility to support the organization's rapid growth* Sales or recruiting experience is not required, but preferred* Bachelor's degree (preferred)This fully remote position includes a salaried base pay, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and much more!

SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: National School-Based Program Clinical Manager- North CarolinaSupervisor: Mental Health Client Services Director and Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:Provide clinical support, mentoring, supervision, guidance, additional resources and/or assistance to clinicians in CM's assigned territory.Serve as a clinical resource, with a continued focus on providing ethical and quality services.Oversee the implementation of developed protocols, services, and practices at all SSG district contract sites.Aid the Mental Health Client Services Director and Clinical Director in maintaining appropriate credentials for all SSG district contracts.Serves as the primary point of contact for clinicians in districts regarding questions on assessment, intervention, documentation, reports, IEPS/504s, etc.Collaborates with SSG Career Services Dept. for filling open positions and the AEs to gain knowledge of district policies and proceduresParticipates as an active member of the Triad (AE, Recruiter, and Clinical Director)Ensures that service providers supported comprehend and carry out district policies and proceduresConducts clinical interviews (CIs) with potential clinicians, as needed or requested. During the CI, the CM highlights all of the perks and benefits that SSG offers employees: clinical support, professional development, pathways to success and career paths for professional growth and advancement.Participates in regularly scheduled team meetings, as needed.Participates in special projects as they come up.Participates in and/or presents at university events, conferences, or workshops that are planned, organized, or coordinated by SSG.Represents SSG at job fairs, conferences, and workshops, as needed.Additional Duties:Facilitates communication and management of projects between clinicians on site, district staff, local AEs, and MH leadership.Will mentor, train, or support staff that are placed in districts in both virtual and on site capacities.Will be responsible for managing and overseeing the documentation of staff delivering services in the EHR. Will review notes, treatment plans, assessments, and documented delivered service hours, as needed.Complete assigned projects, as directed by the Mental Health Client Services Director and Clinical Director.Managing and providing needed documents for each district contract, under the supervision of the Mental Health LeadershipClinical Manager will report directly to the Mental Health Clinical Director.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work, Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 5 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Minimum of 5 years in an educational or school environment.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                         Client Services Coordinator Job Description The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams. In this position you will: • Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals. Reach out to current school districts to upsell and cross sell our services. • Submit potential candidates for client openings with clear communication. Set effective expectations with the client regarding interview process. • Help recruiters guide candidates through the interview process with necessary interview prep and effectively convey client expectations. • While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations. Identify with clients what sets our company apart from other companies. • Meeting KPIs: phone calls per day & email communication, Job orders received, candidate submissions and candidates placed. • Work as part of the team to contribute to overall success. • Create a positive experience for the clients with effective communication. Ability to become a “trusted advisor” to our school district partners. • Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensing. Qualifications: • Exceptional time management and prioritization skills • Enthusiastic and supportive collaborator • Champion of change and applying creativity • Detail orientated with the ability to meet projected deadlines. • Excellent written and verbal communication skills • Strong customer service experience required. • Prior sales, customer service or hospitality experience is required.