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National Facilities Director
Job Description
Title: National Facilities Director
Location: Remote
Compensation: $80,000-$120,000
Reports to: Director, Support Operations
Mission
- Guarantee safe, functional, and welcoming environments nationwide that support exceptional therapeutic care for children and families
Outcome Measures
- Robust center expansion leadership
- Oversee tenant fit out work for all new centers
- Ensure 90% of new centers per year meet 90% of timeline milestones
- Complete 100% of tenant fit out within 10% of original budget and on or before scheduled open date
- Provide input on facility design to align with operational and branding needs
- Ensure 100% of new centers incorporate approved design standards aligned with brand and operational guidelines
- Conduct post-launch design evaluations with 90% positive feedback from local teams
- Construction expertise for facilities and outdoor playground
- Complete all construction projects with 5% deviation from planned budget and timeline
- Oversee tenant fit out work for all new centers
- Excellent center and office management
- Oversee Facilities Manager to ensure we are consistently meeting response turnaround times
- 90% of emergency issues resolved in 48 hours
- 90% of urgent issues resolved within 5 business days
- 90% of facilities maintenance requests receive a determination on action within 2 weeks
- Build a Facility Standards SOP by November 1, 2025 and revise annually
- Ensure each facility receives at least 1 physical onsite audit annually; maintain a tracker that shows progress
- Oversee Facilities Manager to ensure we are consistently meeting response turnaround times
Role-Based Competencies
- Dedication: Possess a strong willingness to work hard and do what is required to get the job done combined with a strong understanding of when/how to ask for help
- Organization: Does not let important details slip through the cracks
- Autonomy: Moves quickly and takes a forceful stand without being overly abrasive
- Efficiency: Deliver significant output with minimal wasted effort
CAS Cultural Competencies
- Fast paced and data driven: We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle
- Persistence: We demonstrate tenacity and are willing to go the distance to finish the job
- Enthusiasm: We exhibit passion and excitement for our work. We maintain a 'can-do' attitude
- Follow-through on commitments: We live up to verbal and written agreements, always
- Flexibility/adaptability: We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change
- Teamwork & customer service: We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that 'customers' includes our clients and their families, our frontline team members and candidates, and our community
Responsibilities
- Cross-functional collaboration: Attend and contribute to 100% of project planning meetings with project managers, clinical leads, and IT
- Ensure rapid response to facility needs: prioritize and address facility issues and maintenance with urgency, professionalism and consistency
- Facility maintenance & safety: Ensure compliance with health, safety and accessibility standards
- Vendor & contractor management: Promptly coordinate with external contractors for facility maintenance, cleaning, security and other needs. Promptly work with finance partners to process vendor payment
- Compliance & regulatory oversight: Guarantee facilities meet federal, state and local regulations related to health, safety and accessibility
- Emergency preparedness: Develop and oversee emergency procedures, including evacuation plans, disaster recovery, and crisis management
- Provide construction estimates to support decision-making around future pipeline sites
- Own and organize all leases and required regulatory documents (COIs, tax forms, etc), with monthly reporting to the Finance Department
- Serve as the main point of contact for regulatory bodies (as they pertain to our facilities) and property managers / landlords
- Liaise with legal partners as necessary
- Procure new facilities vendors (plumbers, electricians, etc) within 30 days of identified need
- Forecast long-term capital needs for facility upgrades or replacements
- Budget and financial reconciliation management
- Submit 100% of quarterly financial reconciliations on time
- Maintain 5% variance between forecasted and actual spending
Job Qualifications
- Bachelor's degree required
- Master's degree preferred
- Experience in facilities, project management, lease negotiations and/or commercial construction buildout oversight highly desired