Senior Operations Market Manager – PennsylvaniaReports To: Senior Director of Clinical OperationsPosition Location: Remote – PennsylvaniaJob Type: Full-time, Salaried (Exempt)Compensation: $85,000 – $100,000 annually, based on experienceRole-Based Mission:In this position, you will lead and develop a team of Operations Market Managers and Center Coordinators to deliver consistent, exceptional operational performance across our Pennsylvania markets. You are accountable for your team's results, not just your own output. You will drive strategic execution, streamline systems and workflows built around Pennsylvania's IBHS and payer requirements, and build a culture of accountability and collaboration. Partnering with the Senior Director of Clinical Operations, you will ensure operational excellence that aligns with organizational goals, accelerates growth, and maximizes both team engagement and client satisfaction.Outcome Measures:All new policies or procedures with existing baseline data show at least a 10% improvement from baseline within 90 days of implementation, with 100% of responsible team members trained to fidelity before rollout. Meet weekly with each Operations Market Manager to identify and address emerging operational issues, resolve simple fixes independently, and provide the Senior Director with a data-supported overview of primary workflow issues and potential solutions. At least 95% of escalated issues are the most relevant, supported by accurate data, and aligned with operational priorities. Achieve and maintain an eNPS of +30 or higher across all assigned teams and operational lanes. Independently project manage at least one Clinical Operations leadership-approved project per quarter, from issue identification and root cause analysis through development, cross-functional collaboration, rollout, and post-implementation review. Role-Based Competencies: Work Ethic: Willing to work hard, and sometimes long hours, to get the job done. Has a track record of working hard. Analytical skills: Structures and processes qualitative and quantitative data and draws insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Proactivity: Acts without being told what to do. Brings new ideas to the company. Ability to develop people: Coaches people in their current roles to improve performance and prepares them for future roles. Intelligence: Learns quickly. Understands and absorbs new information quickly and proficiently. Organization and planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. CAS Cultural Competencies Fast paced and data driven: We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle. Persistence: We demonstrate tenacity and are willing to go the distance to finish the job. Enthusiasm: We exhibit passion and excitement for our work. We maintain a “can-do” attitude. Follow-through on commitments: We live up to verbal and written agreements, always. Flexibility/adaptability: We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change. Teamwork & customer service: We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that “customers” includes our clients and their families, our frontline team members and candidates, and our community. Responsibilities: Provide high-level direction and structure for weekly and monthly operational goals across all assigned Pennsylvania markets. Lead, mentor, and develop Operations Market Managers and other team leads, with a focus on leadership development and succession planning. Ensure consistent execution through effective delegation, task tracking, and accountability practices. Build and sustain a culture of engagement, growth, and high performance. Partner with Clinical Operations leadership to align on goals, improve office and center operations, and implement scalable systems and strategies. Use data to inform decisions, track KPIs, and drive continuous improvement in performance, quality, and client outcomes. Support PA-specific IBHS referral and intake processes, ensuring timely coordination from initial referral through service initiation. Oversee timely and accurate completion of assessments for re-authorization. Support preparation and coordination of IBHS and payer audits, including documentation requirements, audit tracking, and corrective action plans. Develop and maintain PA-specific operational workflows that address state and payer nuances while aligning with broader organizational practices where possible. Monitor compliance across markets with organizational policies, payer requirements, credentialing, HIPAA, and state licensing regulations; support the onboarding and credentialing process. Serve as a key communication bridge for SSG policies, values, and initiatives. Identify emerging operational trends, risks, and opportunities, and proactively develop solutions or escalate. Develop and refine scalable processes to support new center openings, and evaluate resource needs (staffing, tools, training) based on growth. Job Qualifications: High school diploma or equivalent required; Bachelor's degree preferred. Minimum of 2 years in management or operations roles, with documented experience leading administrative staff and managing complex schedules. Demonstrated ability to lead and mentor teams, drive measurable outcomes, and manage complex scheduling, billing, and compliance systems. Strong aptitude for learning new web-based systems, excellent customer service skills, strong organizational and time management skills, and a demonstrated ability to work independently. Proficient in Outlook, Word, Excel, and PowerPoint; familiarity with performance management platforms and ticketing systems is a plus. Strong interpersonal, organizational, and communication skills, with a focus on strategic thinking, accountability, and team empowerment. Experience working within Pennsylvania's IBHS framework preferred. Experience in ABA services, with an understanding of clinical operations and service delivery, preferred. The Stepping Stones Mission Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.
Human Resources Business Partner (HRBP)At The Stepping Stones Group, our people are at the heart of the work we do. We are seeking a Human Resources Business Partner (HRBP) who combines strong HR knowledge with a practical, hands-on approach to supporting employees and leaders.In this role, you will serve as a trusted HR partner to leaders while also taking ownership of the day-to-day HR needs of the employee population you support. You will provide guidance on employee relations, performance management, policy interpretation, compliance, and other workplace matters while helping leaders navigate situations thoughtfully, consistently, and effectively.The ideal candidate is comfortable moving between advising a leader on a sensitive employee issue and rolling up their sleeves to manage the details required to bring the issue to resolution. This is an excellent opportunity for an HR professional who enjoys building relationships, solving problems, exercising sound judgment, and independently managing a varied HR workload.Key ResponsibilitiesEmployee Relations & Employee SupportServe as a primary HR resource for employees and leaders, providing timely and thoughtful guidance on workplace questions and concerns.Manage employee relations matters from initial assessment through resolution, including conducting appropriate fact-finding and documenting outcomes.Coach leaders through difficult or sensitive employee situations while ensuring consistency with company policies and employment practices.Identify potential employee relations or compliance risks and determine when escalation or additional HR support is appropriate.Support employees with HR-related questions while promoting a positive and professional employee experience.Provide support for compensation-related projects, employee relations reporting and data analysis, and other HR projects or initiatives as business needs arise.Support and facilitate training initiatives and employee development efforts as needed.Leader Partnership & HR GuidanceBuild trusted relationships with leaders and develop an understanding of their teams, business needs, and workforce challenges.Provide practical HR guidance that balances employee needs, business objectives, company policies, and risk considerations.Coach leaders on performance management, employee communication, documentation, and other people-related matters.Help leaders proactively identify and address employee concerns before they become larger issues.Partner with HR colleagues and other internal teams when broader expertise or support is needed.Performance ManagementGuide leaders through performance conversations, coaching, corrective action, and performance improvement processes.Review performance documentation and help ensure expectations and next steps are clear, appropriate, and consistently applied.Provide coaching to leaders on effectively addressing performance and behavioral concerns.Assist with employee transitions and separations when appropriate.Policy, Compliance & HR OperationsInterpret and apply company policies and HR practices consistently across the employee population.Maintain appropriate documentation related to employee relations and performance matters.Support compliance with applicable federal, state, and local employment requirements.Identify trends or recurring employee issues and recommend opportunities to improve HR practices, communication, or leader effectiveness.Participate in HR initiatives and projects as business needs evolve.Take ownership of day-to-day HR responsibilities and follow issues through to completion.What We're Looking ForStrong generalist HR experience with demonstrated knowledge of employee relations, performance management, policy interpretation, compliance, and employee support.Experience partnering directly with managers and leaders and providing independent HR guidance.Demonstrated ability to handle sensitive employee relations matters with professionalism, discretion, and sound judgment.Strong communication and interpersonal skills, including the ability to navigate difficult conversations.Ability to assess situations, identify potential risk, gather relevant information, and recommend appropriate next steps.A hands-on working style and willingness to personally own and execute HR responsibilities.Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.Ability to work independently while recognizing when collaboration or escalation is appropriate.Strong attention to detail and follow-through.Ability to build credibility and trusted relationships across different levels of an organization.Bachelor's degree in Human Resources, Business Administration, or a related field preferred.HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR is a plus.The HRBP We're Looking ForSuccess in this role requires someone who can comfortably operate in both the strategic and tactical sides of HR.You may spend part of your day advising a leader through a challenging employee situation and another part reviewing documentation, answering employee questions, interpreting policy, or ensuring an HR matter is properly closed out.We are looking for someone who is experienced enough to operate independently, exercise sound judgment, and confidently partner with leaders, while remaining comfortable being hands-on and personally doing the work required to support employees and the business.Previous experience in our specific industry is not required. More important is a strong HR foundation, curiosity about the business, the ability to establish trusted relationships, and a willingness to learn.#INDHJob Type: Full-timePay: $60,000.00 - $65,000.00 per yearBenefits:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programVision insurance
Partnership Development Executive (PDE)The Stepping Stones Group is the industry leader in special education and related services, partnering with over 1,400 school districts nationwide to deliver comprehensive solutions for special education and student services departments. Our mission is to transform lives by supporting students, educators, and districts with innovative, flexible staffing and programmatic solutions.About the RoleWe're looking for a Partnership Development Executive who thinks like a strategist, not just a closer. This is a high-impact sales role for someone who is naturally curious, does their homework before every conversation, and is energized by building a pipeline from scratch. You'll lead district discovery, craft solutions tailored to each district's unique needs, and manage opportunities all the way through contract execution - turning research and relationship-building into partnerships that expand access to special education services nationwide.The ideal PDE is self-motivated and relentless about prospecting: someone who treats outbound outreach as a craft, researches districts and decision-makers before reaching out, and stays focused on the pipeline even when things get busy. You'll work closely with Partnership Development Representatives (PDRs), recruiters, and client service leaders to deliver solutions that truly meet district needs.What You'll Do* Own your pipeline. Prospect and drive new district meetings through strategic outbound outreach, research-driven targeting, referrals, and disciplined follow-up - keeping a steady flow of qualified opportunities moving.* Lead with insight. Research districts' needs, budgets, and pain points before every conversation, and lead full discovery conversations that position you as a strategic partner, not just a vendor.* Discover with SPED expertise. Ground every discovery conversation in a real understanding of special education service models, compliance requirements, and student needs - building credibility with special education leaders from the first call and tailoring solutions that actually fit.* Stay organized and keep relationships warm. Maintain disciplined follow-up and nurture district relationships continuously - even when a contract isn't actively in process - so you're the first call when a need arises.* Close and manage the full cycle. Manage opportunities from initial discovery through contract execution, negotiating terms that work for both the district and the business.* Collaborate for impact. Partner with internal recruiting and client service teams to ensure a seamless handoff and successful service delivery, and collaborate with PDRs to maximize pipeline opportunities.* Expand the relationship. Grow conversations across disciplines - speech, psych, OT, PT, SPED teachers, nursing, mental health, paraprofessionals, teletherapy, and more.* Own your numbers. Own weekly, monthly, and quarterly KPIs tied to pipeline growth and revenue generation.* Represent us in the field. Attend occasional in-person district meetings, conferences, and events (approx. 10% travel).Who You Are* A strategic prospector. You don't wait for leads to come to you - you research targets, identify the right entry points, and build outreach plans that get results.* Focused and self-motivated. You manage your own pipeline and priorities without needing to be told what to do next.* Organized about relationships. You keep disciplined follow-up cadences and stay top-of-mind with districts even when there's no active deal - you know today's conversation is tomorrow's opportunity.* Fluent in special education. You understand the SPED landscape well enough to speak credibly with district leaders about their real challenges, not just pitch a service.* A strong closer. You're skilled at discovery, relationship-building, and negotiating new business to a signed contract.* Mission-driven. You're motivated by the impact this work has on students, educators, and districts - not just the deal.Qualifications* Strong sales experience with a track record of prospecting, discovery, and closing new business - 2+ years preferred.* Experience in special education, education, teletherapy, or healthcare staffing is strongly preferred; candidates who bring both strong sales chops and firsthand knowledge of the special education landscape will stand out.* Familiarity with CRMs (HubSpot preferred) and the discipline to manage a pipeline effectively.* Excellent communication, presentation, and negotiation skills.* Comfortable doing the research legwork - digging into district data, budgets, and stakeholders before you ever pick up the phone.Compensation & Benefits* Competitive base salary* Uncapped commission and performance-based bonus opportunities - the more you build and close, the more you earn* Full benefits package, including healthcare coverage, a 401(k) retirement plan, and paid time off (PTO)Why Join Us?This is more than a sales role. It's an opportunity to impact students' lives across the country. As a PDE, you'll play a critical role in shaping partnerships with districts and expanding access to special education services that make a real difference - and you'll be rewarded for the strategic, self-driven hustle it takes to get there
Career Services Manager (Recruiter)TRANSFORM LIVES * BUILD RELATIONSHIPS * CREATE OPPORTUNITIESAs a Career Services Manager (Recruiter), you will play a critical role in connecting talented professionals with meaningful career opportunities that support children and school districts across the country.What You'll Do* Build and maintain a strong candidate pipeline through active applicant engagement and proactive sourcing.* Spend a significant portion of your day communicating directly with candidates by phone, text, email, and other outreach channels.* Identify and engage passive candidates rather than relying solely on incoming applications.* Conduct candidate screens to understand experience, qualifications, career goals, location preferences, compensation expectations, and other factors influencing a successful placement.* Match qualified candidates with opportunities that align with their skills and professional goals.* Create an exceptional candidate experience through timely, transparent, and consistent communication.* Establish clear expectations and guide candidates through each stage of the recruiting and hiring process.* Present compensation packages, navigate objections, negotiate offers, and help candidates confidently move toward a decision.* Manage candidate pipelines, follow-up activities, documentation, and recruiting workflows with organization and urgency.* Consistently work toward and exceed activity, placement, revenue/margin, and other performance goals.What Success Looks Like HereWe believe in being transparent about the environment our recruiters work in. This is a fast-paced, performance-driven role, and it won't be the perfect fit for everyone and that's okay.Before you apply, here's an honest look at who may not thrive in this seat:* You need things to stay the same. Our market, priorities, and approach shift constantly. If you prefer a steady, predictable routine, this may be frustrating.* You would rather text or email than pick up the phone. This job lives on the phone-with candidates, clients, and your team. Comfort with phone conversations is essential.* You wait for candidates to come to you. Applications come in, but successful recruiters proactively source rather than only work the inbox.* Negotiating and competition do not motivate you. You will regularly navigate offers, timelines, expectations, and challenging conversations.* You avoid objections instead of addressing them. Candidates and clients may push back. We value honest problem-solving, not dodging concerns or overselling.* You need close supervision to stay on task. This is a remote role that requires independent time management, focus, and accountability.* You do not want to be measured. Metrics and performance goals are central to how we operate and recognize success.If you read this and thought, 'That's exactly how I already work,' please apply-this might be the best move of your career.Our Core ValuesTrust - Being respectful and loyal in all actions.Integrity - Acting honestly, ethically, and fairly in all activities.Community - Working together to improve a child's future.Results - Striving to exceed expectations.Quality - Committing to excellence in everything we do.Inclusivity - Welcoming everyone to join in our mission, celebrating differences, and fostering a supportive, collaborative environment.Competitive salary with uncapped commission and bonus opportunities, 100% remote, Medical, Dental, Vision, 401K, Wellness stipend, Corporate training, Company issued equipment, PTO & Paid Holidays, Advancement opportunities, Excellent company culture.
Center Clinical Manager (BCBA) - Center-Based Full-Time | $90,000-$110,000 annually | Danvers, MALead clinical excellence, develop high-performing teams, and set the standard for center-based ABA care. ____________________________________________________________________________________ Why Clinical Leaders Choose CAS True ownership of a center's clinical quality, culture, and outcomes Leadership scope that goes beyond supervision - without losing clinical integrity Sustainable expectations with strong regional partnership and support Ability to build, mentor, and retain high-performing BCBA teams No non-compete clauses - because ethical leadership matters Keep reading to see how this role is intentionally designed for experienced clinical leaders. ____________________________________________________________________________________ Our Approach at CAS At Community Autism Services (CAS), we believe the strongest centers are led by clinicians who understand both quality care and operational sustainability. Our Center Clinical Managers are empowered leaders - trusted to guide clinical teams, partner with regional leadership, and represent CAS within their communities. We practice within an assent-based, child-centered ABA framework and intentionally invest in clinical leaders who can balance mentorship, accountability, and growth. This role is designed for experienced BCBAs ready to own outcomes at the center level. ____________________________________________________________________________________ The CAS Experience What leading a center at CAS looks like Total Compensation We recognize the scope and impact of center-level clinical leadership. Salary range: $90,000-$110,000 annually (based on experience and market) Leadership-level bonus and incentive opportunities tied to quality and outcomes Company recognition awards, including monetary awards, gifts, and professional development support Continuing education support, including paid CEUs and leadership development Student Loan Repayment Assistance to support long-term career sustainability Medical, dental, and vision insurance options 401(k) options and additional voluntary benefits Relocation packages available for eligible candidates No non-compete clauses - we believe in ethical, clinician-first employment Work-Life Balance You Can Count On This leadership role is built for sustainability. Consistent weekday schedules in a center-based setting Schedule autonomy with accountability Protected time for leadership, mentorship, and strategic planning Realistic expectations supported by regional leadership Clinical & Operational Leadership Support You'll lead with structure, partnership, and clarity. Direct partnership with a Senior Regional Clinical Manager or Regional Clinical Director Clear oversight expectations with defined clinical and operational metrics Quarterly Clinical Grand Rounds focused on advanced practice and leadership topics PFA/SBT workshops and training opportunities for all clinicians Ongoing collaboration with FTF Consulting and internal clinical experts Systems, dashboards, and operational support that reduce administrative friction Shared clinical resource library with templates, tools, and evidence-based materials to support consistent, high-quality care Your Growth Path at CAS This role sits at the core of our clinical leadership pipeline. Pathways into Senior Regional or Director-level clinical leadership Influence over regional clinical standards and initiatives Opportunities to lead trainings, mentor leaders, and shape center strategy Visibility and partnership with executive and cross-functional teams ____________________________________________________________________________________ Role Overview As the Center Clinical Manager, you are the clinical owner of the center. You oversee all client-facing clinical staff, including Senior BCBAs, BCBAs, Associate Clinical Supervisors, and Behavior Technicians, while partnering closely with operations and regional leadership. You are responsible for clinical quality, team performance, culture, outcomes, and the center's ability to operate at full, sustainable capacity. What You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____________________________________________________________________________________ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____________________________________________________________________________________ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____________________________________________________________________________________ Not Ready to Make the Jump - but Know Someone Who Is? We offer $1,000 external referral bonuses for BCBA referrals and $250 for BT referrals. If your referral is hired and employed with us for 90 days, you get paid. CAS Referral Program Sometimes the right opportunity helps someone else take the leap. ____________________________________________________________________________________ About CAS Community Autism Services is committed to delivering high-quality, compassionate care to children and families while creating meaningful, sustainable careers for our team members. We believe exceptional outcomes start with well-supported clinicians-through strong leadership, thoughtful systems, and a culture rooted in collaboration and growth. As part of a nationwide organization, CAS combines the stability of scale with the heart of a community-based provider. Whether you're leading a center or shaping regional strategy, you'll find opportunities to grow, lead, and make a lasting impact.
Lead Center Coordinator Full-Time | Location: Portsmouth, NHSalary Range: $60,000-$70,000 annually (based on experience) Join Community Autism Services - Elevate Operational Excellence and Impact Lives At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We're seeking a Lead Center Coordinator - a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality. About the Role As the Lead Center Coordinator, you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment. This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting. Key Responsibilities Operational Leadership Lead day-to-day center operations, including staff scheduling, session coordination, and facility readinessEnsure efficient workflows that support both clinical productivity and family satisfactionIdentify operational bottlenecks and proactively develop solutions to improve efficiency and communication Compliance & Quality Assurance Monitor session accuracy, credentialing compliance, and documentation standardsConduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirementsTrack and reduce 'non-billable/non-scheduled' hours to meet performance goalsTeam Collaboration & Leadership Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teamsModel professionalism, accountability, and problem-solving for all staffSupport new hire onboarding, credentialing, and training to ensure successful integration into center operationsMentor and support junior staff to build a culture of excellence and teamworkClient & Family Support Communicate with families regarding scheduling, attendance, and non-clinical concernsMaintain a calm and solutions-oriented approach when resolving scheduling challenges or conflictsAdministrative Management Manage inventory, supply orders, and vendor coordination for center needsTrack center-level data (attendance, utilization, and scheduling metrics) and report trends to Market Operations ManagerCollaborate with finance, recruiting, and HR teams to align operations with company-wide goalsWhat You'll Bring 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferredPrevious experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferredAdvanced proficiency in Microsoft Office (particularly Excel)Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)Exceptional communication, organization, and problem-solving skillsBachelor's degree preferred (Healthcare Administration, Education, or related field)Ability to remain composed and professional in a dynamic environmentWho You Are You're a calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy. You're motivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems. Why Join CAS? Meaningful work that directly supports children and familiesCollaborative, mission-driven culture with passionate colleaguesClear pathways for career advancement within our nationwide networkComprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities Together, we are transforming the lives of children and families - one center, one team, one day at a time.
Authorization & Eligibility Representative- Community Autism Services - 100% remoteThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.This job description serves as clear communication of the expectations that you will be held to in your role as a Authorization & Eligibility Representative with The Stepping Stones Group.Role and Responsibilities:Adhere to the core responsibilities of my role as Authorization & Eligibility Representative, including but not limited to:Receiving Eligibility & Consent forms from intake and checking eligibility and coverage details for members pursuing either Applied Behavior Analysis (ABA) services or for the treatment of an Autism Spectrum diagnosis (ASD)Sending correspondence and updates to clients regarding their benefits and the steps taken to seek authorization, per client health plan guidelinesUpdating client Basic Contact info (address, payer, claim settings) and Meta data + pertaining client labels in Central ReachCreating, distributing, and auditing receipt of Client Enrollment Packets sent to familyCoordination of benefits formClient Services AgreementCredit Card agreementService Delivery AgreementNotice of Privacy PracticesReviewing client diagnostic reports and treatment plans to ensure they meet health plan specific criterion; making recommendations on how to proceed if further evaluation is requiredPreparing authorization requests for health insurance companiesTimely submission, tracking, and reviewing of authorization status and accuracy (units/codes, authorization dates, session frequencies for all funding sources (Insurance/Regional Center/School District/ Private Pay))Receiving feedback from health insurance company care managers and working with the clinical team to take any corrective measures needed to secure client authorizationTasking authorizations to be entered into Central Reach and verifying authorization after it has been enteredCreating, distributing, and auditing receipt of cost projections for all cases neededCorresponding with the billing team regarding benefit detail discrepancies and working to propose workable solutions.Providing administrative back-up when necessary (answer phones, scanning, filing, etc.)Make a concerted effort to meet the targets set forth for my core responsibilities as an Authorization & Eligibility Representative:Maintain less than 10 overdue tasksComplete tasks within 2 days of due dateClient countEmbody the Core Values of The Stepping Stones Group as an Authorization & Eligibility Representative by:Proactively engaging in discussions with your A&E Team membersMaintaining and unrelenting focus on improvement and providing client valueEffectively communicating your needs and concerns to you're A&E Team leadershipParticipating in your one-on-one meetings with A&E Team leadershipAligning to documented standard processes and workflows and partnering with the A&E leadership team when there is unalignment that requires resolutionProviding prompt responses to inquiries from clients, team members, and leadershipRemaining flexible as office assignments and ad hoc responsibilities may shift for business need
RBT Supervisor - BCBA (Montebello)Part-Time | $250/Month/RBT Supervised | In-Person RBT Supervision | Stipend-Based | Montebello, CAProvide critical, BACB-required supervision to RBTs supporting students in their district - ensuring compliant, high-quality ABA services in the classroom.Why BCBAs Choose SSGIn-person, school-based supervision schedule built around your availability and the RBTs' classroom hoursStipend-based compensation per RBT supervised, with hourly options available for larger caseloadsResponsive, supportive clinical leadership - never siloed workCaseload that grows gradually, starting small and building toward your self-stated maximumDirect, meaningful impact on student outcomes within Keep reading to see how this role is intentionally built to support both compliance and connection.Our Approach at SSGThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.We invest in our BCBAs through strong clinical leadership, responsive support, and meaningful interactive opportunities. Whether you're supervising a handful of RBTs or building toward a larger caseload, SSG is built to support your path.The SSG ExperienceWhat working as an RBT Supervisor at SSG looks like:CompensationWe believe in transparency and compensation that scales with your caseload.Stipend-based compensation, including:$250 per RBT per month (typical rate)Hourly compensation arrangement considered for caseloads of approximately 20 or more RBTs Compensation grows as your caseload grows, from your starting caseload up to your self-stated maximum Access to SSG's exclusive clinical content and resources Schedule & StructureIn-person supervision required during the school day - virtual supervision during school hours is not permitted by the districtOn-site presence for all supervision hours is preferredOptional virtual 1:1 or group supervision outside of school day hours to supplement in-person supervision (permitted, not preferred)Each BCBA's caseload starts small and grows gradually to approximately 5-20 RBTs, based on program need, for an estimated total of 30-40 RBTs across the teamAverage RBT schedule has historically been approximately 6 hours per dayClinical Support That Actually Shows UpDirect access to responsive, supportive clinical leadershipMeaningful interactive opportunities and access to exclusive SSG contentCollaboration with your Program Manager throughout onboarding and beyondYour Growth PathMentorship and support from SSG's Program Manager and clinical leadershipOpportunity to grow your caseload toward the higher end of the 5-20 RBT range as program need increasesRole OverviewThis role is strictly for RBT supervision. As an RBT Supervisor at SSG, you'll ensure RBTs on assignment in their school district remain compliant with BACB certification requirements by providing the required 5% supervision and completing competency assessments through the end of the 2026-2027 school year.This role does not provide programmatic supervision and is not assigned to student programs, IEPs, individual students, or a clinical caseload. It does not collect treatment data and does not make changes to treatment plans. Meetings with RBTs are strictly to fulfill their required 5% observation requirement each month.What You'll DoProvide RBT-focused supervision only - this role does not include programmatic supervision, IEP involvement, or management of a clinical caseloadMeet in person with each RBT at minimum weekly while they apply ABA strategies with their student, ensuring effective practices and compliance with BACB standardsFacilitate at least one small-group meeting per month with assigned RBTs, held outside of classroom time and without the student present, to review ABA strategies and interventions, RBT task list items, professional and ethical compliance guidelines, and the RBT handbookComplete RBT competency assessments in accordance with BACB requirementsMeet regularly with RBTs to ensure the required minimum 5% supervision is being metMonitor and document supervision hours to support ongoing BACB complianceMaintain regular communication with SSG clinical and program leadership regarding RBT progress and any compliance concernsHow Success Is MeasuredRBTs maintain compliance with BACB certification requirementsCompetency assessments are completed on scheduleConsistent, well-documented in-person supervision hoursStrong collaboration with RBTs and the SSG program teamProfessionalism, reliability, and follow-throughQualificationsCurrent certification as a BCBAMust have completed the 8-hour supervision courseSchool experience preferredAbout The Stepping Stones Group The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.
Program Coordinator, Managed Services (MSP)The Program Coordinator, Managed Services (MSP) provides transactional and administrative support for the day-to-day operation of The Stepping Stones Group's MSP program for K-12 school district clients. This role is the execution layer beneath the Program Manager, handling data entry, submission processing, and routine tracking within the Vendor Management System (VMS) to keep district accounts running accurately and on schedule.This is an entry-to-mid-level operational role focused on accuracy, timeliness, and consistency in executing defined processes. The Program Coordinator does not own client relationships, supplier relationships, or program strategy; it supports the Program Manager and broader Managed Services team by keeping systems current and flagging issues for resolution.Key ResponsibilitiesVMS (Trio) Data AdministrationProcess new placements, extensions, terminations, and general data changes within Trio accurately and on scheduleMaintain candidate, supplier, and job order records, ensuring information stays current and error-freeMonitor assignment end dates and send timely reminders to suppliers and district stakeholders regarding upcoming extensions or expirationsSupport routine data audits within Trio to catch and correct record discrepancies before they affect compliance or timecard approvalSubmission and Fulfillment SupportTrack incoming candidate submissions against open job orders and confirm timely supplier responseAssist with scheduling interviews and coordinating logistics between suppliers, candidates, and district contactsRoute submissions and required documentation to the appropriate internal or district reviewerCompliance Tracking SupportMonitor candidate compliance checklists (licensure, background checks, health documentation, required trainings) and flag missing itemsMaintain accurate compliance records within Trio and internal tracking documentsEscalate outstanding compliance items to the Program Manager ahead of start datesTimecard Approval SupportMonitor timecards within Trio to confirm hours submitted by suppliers are complete and accurate before district reviewCommunicate timecard rejections to suppliers and follow up to ensure timely correction and resubmissionFollow up with suppliers to push forward pending timecard approvals in support of on-time invoicingFollow up with district approvers on timecards pending their review, escalating aged approvals to the Program Manager as neededReporting & Administrative SupportPrepare routine status reports, trackers, and data pulls for the Program Manager and internal leadershipSupport onboarding logistics for new contractors, first-day coordination tasksMaintain organized, current records in shared program folders in line with established documentation standardsQualificationsHigh school diploma required; Associate's or Bachelor's degree in Business, Human Resources, or a related field preferred3+ years of experience in staffing, directly supporting MSP clients; experience within education or healthcare staffing strongly preferredComfort learning and working within multiple operational systems and platformsStrong attention to detail and accuracy managing high volumes of data across multiple systemsProficiency with Microsoft Office (Excel, Outlook, Word)Clear, professional written and verbal communication skillsKey CompetenciesAccuracy and attention to detailTime management and ability to handle high transaction volumeProcess adherence and consistencyResponsiveness and customer-service orientationProactive flagging of issues and discrepanciesTeam-oriented, coachable, and eager to learnReporting StructureReports to: Program Director, Managed ServicesImpact of RoleThis role keeps the operational engine of the MSP program running accurately day to day, ensuring data integrity, timely processing, and consistent execution that allows the Program Director and district clients to trust the numbers and the timelines behind every placement.
Manager Education PartnershipsRole-Based Mission:In this role, you will lead growth and partnership development across a defined territory. You will build trusted relationships with district leaders, understand their priorities and challenges, and identify opportunities for meaningful partnership. Working closely with regional, clinical, operational, and service-line teams, you will connect districts with customized solutions across workforce staffing, behavioral and mental health services, professional development, and programmatic support. You will be accountable for developing new opportunities, advancing them through the partnership process, and building lasting district relationships that drive sustainable revenue growth.Outcome Measures:* New District Relationships: Managers are accountable for growing new district relationships across their territory. Progress is tracked via CRM logging and reviewed quarterly.* Revenue Targets: Each Manager is accountable for their territory's revenue target. Progress is monitored via a monthly territory performance report and formally reviewed quarterly.* Cross-Selling: Managers are expected to drive cross-sell opportunities across service lines; workforce solutions, behavioral and mental health services, professional development, and programmatic support, across their account base. Tracked via CRM opportunity tagging and reviewed quarterly.* Collaboration: Managers are expected to actively collaborate with internal teams on proposal development and account strategy. Tracked via CRM notes and cross-functional meeting participation, reviewed quarterly.Role-Based Competencies:* Curious by Nature: Asks smart questions and listens closely to understand what districts, educators, and students truly need.* Opportunity Creator: Proactively opens doors, builds connections, and turns conversations into meaningful district partnerships.* Compelling Communicator: Communicates with confidence and warmth and knows when to listen vs present.* Driven to Make an Impact: Brings energy, determination, and a healthy competitive spirit to achieving ambitious goals.* Master of Follow-Through: Keeps relationships, opportunities, and next steps moving. If they say they'll do it, it gets done.* Education Insider: Understands the K-12 landscape and uses that knowledge to develop solutions that fit.* Trusted Collaborator: Builds genuine relationships and brings the right people together to solve district challenges.Cultural Competencies:Successful teammates at SSG live the following cultural competencies* Fast paced and data driven. We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle.* Persistence. We demonstrate tenacity and are willing to go the distance to finish the job.* Follow-through on commitments. We live up to verbal and written agreements, always.* Enthusiasm. We exhibit passion and excitement for our work. We maintain a 'can-do' attitude.* Flexibility/adaptability. We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change.* Teamwork & customer service. We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that 'customers' includes our clients and their families, our frontline team members and candidates, and our community partners.Responsibilities:* Own a defined territory and drive progress toward individual and territory goals.* Serve as a key partner to territory and regional teams, building strong alignment across education partnerships, clinical, operations, staffing, and leadership to advance opportunities and support territory success.* Develop and maintain relationships with school district leaders, administrators, and decision-makers.* Lead consultative sales processes and solution discussions with prospective clients across workforce, behavioral and mental health, professional development, and programmatic solutions.* Collaborate with cross-functional partners to develop strategic proposals, coordinate service recommendations, and ensure solutions reflect district needs and operational capabilities.* Own individual revenue targets, contribute to broader territory and regional goals, and maintain accurate CRM reporting.Job Qualifications:* Bachelor's degree in Education, Special Education, Behavior Analysis, Psychology, Business, or a related field preferred.* 3+ years of experience working in or closely partnering with K-12 schools, with an interest in special education and behavioral support services.* Experience in consultative sales, educational partnerships, program development, or solution-based business development preferred.* Proven ability to build trusted, long-term relationships with district administrators and other stakeholders.* Self-directed and highly organized, with the ability to manage multiple partnerships and opportunities in a fast-paced environment.* Strong communication, presentation, and active-listening skills; proficiency with CRM systems preferred.The Stepping Stones Mission Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide
RBT Supervisor - BCBA Full-Time | $250/Month/RBT Supervised | In-Person RBT Supervision | Stipend-Based | Salinas, CAProvide critical, BACB-required supervision to RBTs supporting students in their district - ensuring compliant, high-quality ABA services in the classroom.Why BCBAs Choose SSGIn-person, school-based supervision schedule built around your availability and the RBTs' classroom hoursStipend-based compensation per RBT supervised, with hourly options available for larger caseloadsResponsive, supportive clinical leadership - never siloed workCaseload that grows gradually, starting small and building toward your self-stated maximumDirect, meaningful impact on student outcomes within Keep reading to see how this role is intentionally built to support both compliance and connection.Our Approach at SSGThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.We invest in our BCBAs through strong clinical leadership, responsive support, and meaningful interactive opportunities. Whether you're supervising a handful of RBTs or building toward a larger caseload, SSG is built to support your path.The SSG ExperienceWhat working as an RBT Supervisor at SSG looks like:CompensationWe believe in transparency and compensation that scales with your caseload.Stipend-based compensation, including:$250 per RBT per month (typical rate)Hourly compensation arrangement considered for caseloads of approximately 20 or more RBTsCompensation grows as your caseload grows, from your starting caseload up to your self-stated maximum Access to SSG's exclusive clinical content and resources Schedule & StructureIn-person supervision required during the school day - virtual supervision during school hours is not permitted by the districtOn-site presence for all supervision hours is preferredOptional virtual 1:1 or group supervision outside of school day hours to supplement in-person supervision (permitted, not preferred)Each BCBA's caseload starts small and grows gradually to approximately 5-20 RBTs, based on program need, for an estimated total of 30-40 RBTs across the teamAverage RBT schedule has historically been approximately 6 hours per dayClinical Support That Actually Shows UpDirect access to responsive, supportive clinical leadershipMeaningful interactive opportunities and access to exclusive SSG contentCollaboration with your Program Manager throughout onboarding and beyondYour Growth PathMentorship and support from SSG's Program Manager and clinical leadershipOpportunity to grow your caseload toward the higher end of the 5-20 RBT range as program need increasesRole OverviewThis role is strictly for RBT supervision. As an RBT Supervisor at SSG, you'll ensure RBTs on assignment in their district remain compliant with BACB certification requirements by providing the required 5% supervision and completing competency assessments through the end of the 2026-2027 school year.This role does not provide programmatic supervision and is not assigned to student programs, IEPs, individual students, or a clinical caseload. It does not collect treatment data and does not make changes to treatment plans. Meetings with RBTs are strictly to fulfill their required 5% observation requirement each month.What You'll DoProvide RBT-focused supervision only - this role does not include programmatic supervision, IEP involvement, or management of a clinical caseloadMeet in person with each RBT at minimum weekly while they apply ABA strategies with their student, ensuring effective practices and compliance with BACB standardsFacilitate at least one small-group meeting per month with assigned RBTs, held outside of classroom time and without the student present, to review ABA strategies and interventions, RBT task list items, professional and ethical compliance guidelines, and the RBT handbookComplete RBT competency assessments in accordance with BACB requirementsMeet regularly with RBTs to ensure the required minimum 5% supervision is being metMonitor and document supervision hours to support ongoing BACB complianceMaintain regular communication with SSG clinical and program leadership regarding RBT progress and any compliance concernsHow Success Is MeasuredRBTs maintain compliance with BACB certification requirementsCompetency assessments are completed on scheduleConsistent, well-documented in-person supervision hoursStrong collaboration with RBTs and the SSG program teamProfessionalism, reliability, and follow-throughQualificationsCurrent certification as a BCBAMust have completed the 8-hour supervision course School experience preferred About The Stepping Stones Group The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.
Billing Specialist $20-$22 per hour | Full-Time | Growth Opportunities | Meaningful Work in Behavioral Health Make a Difference Behind the Scenes At Community Autism Services, a division of The Stepping Stones Group, we're transforming the lives of children, families, and communities through exceptional therapeutic and behavioral health services. Our Billing Specialists play a critical role in supporting that mission - ensuring accuracy, accountability, and a seamless billing experience for our clients and partners. Join a team that values Trust, Integrity, Results, Quality, Community, and Inclusivity - where your work truly supports the success of every child we serve. What You'll Do As a Billing Specialist, you'll be part of a collaborative team responsible for billing and accounts receivable across our nationwide behavioral health services. You'll manage daily invoicing, reconcile accounts, and ensure timely collections with professionalism and care. Key Responsibilities - Serve as a primary contact for customers, therapists, clinical managers, and account executives on billing issues. - Perform daily accounts receivable (A/R) invoicing and post transactions in the billing system. - Research and resolve payment discrepancies; communicate with customers as needed. - Manage customer outreach to collect outstanding balances and reconcile disputes. - Run weekly aging reports and follow up on past-due accounts. - Partner cross-functionally with internal departments to ensure invoices are processed accurately and on time. - Contribute to process improvement projects across the billing function. - Complete other duties as assigned. What You'll Bring - Education & Experience: Associate degree in Accounting or equivalent combination of education and experience. - Experience: 3+ years in Accounting, with emphasis on A/R and Collections preferred. - Technical Skills: - Proficiency in Microsoft Excel and Office Suite. - Experience with Waystar required. - Familiarity with Kronos or Great Plains preferred. - Professional Skills: - Strong communication and customer service abilities. - Highly organized, analytical, and detail-oriented. - Self-motivated with the ability to work independently and collaboratively. Why You'll Love Working Here - Be part of a mission-driven organization that transforms lives every day. - Work in a supportive, team-based environment with growth opportunities. - Enjoy meaningful work that contributes to better access to care for families and children. Physical Requirements: - Sedentary work; sitting most of the time. - Regular use of hands, wrists, and fingers. - Visual acuity for document and computer work. - Ability to lift up to 10 pounds occasionally. The Stepping Stones Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.