Client Services Manager (AE)- West Therapy Services - must have the flexibility to work on the Pacific Time Zone
The Stepping Stones Group is the nation's leader in providing special education services to school districts nationwide.
Mission Statement: Trust, Integrity, Results, Quality, Community, and Inclusivity.
As a Client Services Manager, you will be responsible for managing and growing existing client accounts, creating new business, and increasing the company's market share.
In this position you will:
* Identify growth opportunities in your assigned market among prospective and active client accounts (school districts)
* Develop and implement business development strategies.
* Build and maintain relationships with existing and prospective clients for the purpose of achieving placement targets and acquiring additional business opportunity. * Outbound prospect calls to build pipeline, drive sales, and generate job order opportunities including candidate marketing.
* Intake of inbound sales calls to identify school districts' needs.
* Manage larger existing accounts and help us write RFPs for new accounts. Also work on strategic accounts that are programmatic in nature.
* Present candidates, proposals, negotiate bill rates, and finalize client contract documents.
* Collaborate and support the competitive bid process for assigned client accounts as needed.
* Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Clear and consistent communication to establish expectations.
* Embrace personal responsibility and accountability among a strongly collaborative environment.
* Meet and exceed assigned activity, placement, and margin goals.
Qualifications:
* Fearless and enthusiastic attitude and a supportive collaborator
* Must have confidence in making outbound prospecting calls.
* Ability to overcome objectives; strong negotiation and closing skills.
* Excellent written and verbal communication skills; Exceptional presentation skills.
* Strategic thinking & problem solving; ability to achieve results.
* Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.
* Strong relationship management and work ethic, including leading by example.
* Adaptability and flexibility to support the organization's rapid growth.
* Excellent work ethic and cheerful outlook with the desire to make a difference daily.
* Bachelor's degree (preferred)