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Job Description
Clinic Operations Manager I
Location: In office - San Luis Obispo, CA
Reports to: Lead Clinic Operations Manager
Employee Type: Non-Exempt/Full time
Employee Type: Non-Exempt/Full time
Classification: Corporate
Pay: $25.00 per hour
Mission:
Provide administrative support and exceptional customer service to clients and staff in our physical office locations.
Outcomes:
- Successfully onboard 90% plus of new hires on an ongoing basis
- Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)
Responsibilities:
- Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances.
- Participate and contribute to weekly Clinic Pod meetings
- Produce and disseminate a monthly newsletter for the local office/clinic
- Answer phone inquiries and enter service referrals in the company systems
- Maintain office inventory with office supplies, clinical materials, PPE, etc.
- Maintain required paper-based clinical and operations files within each office
- Daily organization of information including scanning, filing and schedule management
- Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs
- Process staff terminations
- Other general office duties and maintenance tasks as assigned
Minimum Education or Training Equivalent to:
- High school diploma and at least one year of office/administrative experience
- Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM
Special Qualifications (Skills, Abilities, Licenses):
- Strong written and oral communication skills
- Must exercise utmost diplomacy and tact to provide excellent customer service for clients
- Practice confidentiality and privacy protocols in accordance with company policies and HIPAA
requirements
- Extensive software skills are required including Microsoft Office
- Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work
- Ability to multi-task and prioritize work in constantly changing environment
Physical Requirements:
- Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time)
- Specific vision abilities required by this job include close vision, distance vision and the ability to
adjust focus. (100% of the time)
- Extended use of the computer and phone (100% of the time)
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