Career Services Manager

Clinic Operations Manager I Location: In office - San Luis Obispo, CAReports to: Lead Clinic Operations Manager Employee Type: Non-Exempt/Full time Classification: Corporate Pay: $25.00 per hourMission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations.  Outcomes: Successfully onboard 90% plus of new hires on an ongoing basis Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   Responsibilities: Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. Participate and contribute to weekly Clinic Pod meetings  Produce and disseminate a monthly newsletter for the local office/clinic Answer phone inquiries and enter service referrals in the company systems Maintain office inventory with office supplies, clinical materials, PPE, etc. Maintain required paper-based clinical and operations files within each office  Daily organization of information including scanning, filing and schedule management Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PMSpecial Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Extensive software skills are required including Microsoft Office  Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work Ability to multi-task and prioritize work in constantly changing environment Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

Career Services Specialist- West Autism- Must be comfortable working on the Pacific Time ZoneThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Career Services Manager (Recruiter), you will be expanding our business by identifying, building, and sustaining strong relationships with candidates. In this position you will: * Respond to active candidates and source passive candidates to build a robust pipeline. * Effectively assess candidates' qualifications and communicate those details to your team members. * Deliver an excellent candidate experience by taking the time to understand each candidate's needs and preferences. * Provide clear and consistent candidate communication; establish expectations throughout the process; respond quickly and thoroughly to candidate questions. * Communicate compensation offerings and negotiate compensation and benefits. * Manage pipeline workflows and all candidate communications throughout the hiring process. * Maintain ongoing relationships with candidates and employees to build strong candidate networks and gain referrals. * Embrace personal responsibility and accountability in a strongly collaborative environment. * Meet and exceed your assigned activity, placement, and margin goals-KPI's. Qualifications: * Fearless and enthusiastic attitude and a supportive collaborator. * Knowledge of ATS/CRM Systems. * Demonstrate ability to source on LinkedIn and Indeed. * Knowledge of staffing industry preferably in the schools. * Ability to overcome objectives; strong negotiation and closing skills. * Excellent written and verbal communication skills * Strategic thinking & problem solving; ability to achieve results. * Exceptional time management and prioritization skills * Strong work ethic, including leading by example. * Adaptability and flexibility to support the organization's rapid growth. * Sales or recruiting experience is required or relevant related skills. * Bachelor's degree (preferred) Our recruiters receive a base salary, uncapped commission plan, medical benefits, paid time off, paid company holidays, 401K and much more!

Client Scheduling CoordinatorMission Our mission is to deliver meticulous and highly effective scheduling solutions. Dedicated to optimizing scheduling processes, promoting efficiency, and fostering collaboration to ensure exceptional therapeutic and behavioral health services at The Stepping Stones Group.  Position Summary Under the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions for the implementation of ABA services with clients and team members.  Outcome Measures Schedule a sufficient number of hours each month to attain the office's performance objectives. Schedule 90% or more of team members' monthly available hours that are within SSG's typical operating hours to ensure efficient use of team members. Maintain accurate and up-to-date records of client and provider availability and disposition and waitlist management labels in Scheduling Platform. Responsibilities Case scheduling and related staff/client communication Utilize Scheduling Platform to schedule sessions for the delivery of A&C ABA services to clients Scheduling platform daily changes/updates Create/update schedules and update Scheduling Platform Effectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant parties Coordinate a team approach with CMs and direct staff Prepare proposed schedules based on priority and provide to clinical teams for approval Ensure the appropriate certifications/credentials/requirements of staff as related to implementing ABA services with clients Time off and staff cancellation tracking Ensure that all scheduled sessions adhere to SSG policies and requirements of funding sources and third-party stakeholders regarding appropriate staff credentials/certifications/qualifications Accurately identify and correct problems related to scheduling of services Assist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services Additional reporting as assigned by the operations team Respond to operational requirements in a timely manner Job Qualifications High school diploma, general education degree, or equivalent Fluency in Scheduling Platform Fluency in Microsoft Teams * Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook) Ability to accept constructive feedback and develop knowledge and skill sets accordingly Effective time management skills and the ability to manage multiple tasks at one time Excellent written and verbal communication skills Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members Strong interpersonal skills Commitment to maintain client confidentiality and adhere to HIPPA laws Excellent problem-solving skills and conflict resolution skills Flexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend Prior experience in a coordination or scheduling role is beneficial

Client Services Coordinator- West- Must be available to work on the Pacific Time Zone.  The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams. In this position you will: • Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals. Reach out to current school districts to upsell and cross sell our services. • Submit potential candidates for client openings with clear communication. Set effective expectations with the client regarding interview process. • Help recruiters guide candidates through the interview process with necessary interview prep and effectively convey client expectations. • While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations. Identify with clients what sets our company apart from other companies. • Meeting KPIs: phone calls per day & email communication, Job orders received, candidate submissions and candidates placed. • Work as part of the team to contribute to overall success. • Create a positive experience for the clients with effective communication. Ability to become a “trusted advisor” to our school district partners. • Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensing. Qualifications: • Exceptional time management and prioritization skills • Enthusiastic and supportive collaborator • Champion of change and applying creativity • Detail orientated with the ability to meet projected deadlines. • Excellent written and verbal communication skills • Strong customer service experience required. • Prior sales, customer service or hospitality experience is required.