Client Services - Account Manager

Office Coordinator - Mental Health Quality Assurance Specialist Job Description - Part Time on site positionSSG-1320 Main Street, Columbia, SCSSG SCHOOL-BASED MENTAL HEALTH PROGRAM Job Title: School-Based Program Mental Health Quality Assurance Specialist Supervisor: Mental Health Executive Director, Clinical Director, and Terms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor. Essential Duties: * File all original documents sent in or collected from providers o Maintain all records in accordance with SC DHHS guidelines * Conduct internal file audits utilizing DHHS Q&A guidelines o Hard copy student records o Hard copy staff records o PCG electronic records * Serve as the point of contact for all external audit requests o Collaborate with SC Clinical Director and Client Services Coordinator to complete requested audits from below external entities ▪ SC DHHS ▪ SC MCOs ▪ SC Contracted LEAs * Serve as the point of contact for documentation needed to be collected as results of internal audits completed quarterly, at random, or at the request of the SC Clinical Director, or their staff. o Parent consent o Screeners o Assessments o Plans of care * Work closely with SC DHHS, SC MCOs, and MOU Contracted School Districts to verify compliance to resolve questions, as assigned by the SC Clinical Director. * Attend compliance regulation meetings with the Mental Health Executive or SC Clinical Director to ensure updates to compliance regulations, billing procedures, and program organization is adhered to * Train other staff, as assigned, on procedures outlined in this job description Job Specifications: Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines. Minimum Qualifications Knowledge, Skills, and Abilities Required ● Bachelor's degree in Education, Psychology, Business Administration, Social Work, Human Resources, or other qualifying fields of study. ● Minimum of 3 additional years in a coordinator, bookkeeper, or records administrator role within a Behavioral Health setting. ● Must be able to maintain records and prepare for audits ● Such alternatives to the above SSG may find appropriate and acceptable

SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: National School-Based Program Clinical Manager- South CarolinaSupervisor: Mental Health Client Services Director and Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:Provide clinical support, mentoring, supervision, guidance, additional resources and/or assistance to clinicians in CM's assigned territory.Serve as a clinical resource, with a continued focus on providing ethical and quality services.Oversee the implementation of developed protocols, services, and practices at all SSG district contract sites.Aid the Mental Health Client Services Director and Clinical Director in maintaining appropriate credentials for all SSG district contracts.Serves as the primary point of contact for clinicians in districts regarding questions on assessment, intervention, documentation, reports, IEPS/504s, etc.Collaborates with SSG Career Services Dept. for filling open positions and the AEs to gain knowledge of district policies and proceduresParticipates as an active member of the Triad (AE, Recruiter, and Clinical Director)Ensures that service providers supported comprehend and carry out district policies and proceduresConducts clinical interviews (CIs) with potential clinicians, as needed or requested. During the CI, the CM highlights all of the perks and benefits that SSG offers employees: clinical support, professional development, pathways to success and career paths for professional growth and advancement.Participates in regularly scheduled team meetings, as needed.Participates in special projects as they come up.Participates in and/or presents at university events, conferences, or workshops that are planned, organized, or coordinated by SSG.Represents SSG at job fairs, conferences, and workshops, as needed.Additional Duties:Facilitates communication and management of projects between clinicians on site, district staff, local AEs, and MH leadership.Will mentor, train, or support staff that are placed in districts in both virtual and on site capacities.Will be responsible for managing and overseeing the documentation of staff delivering services in the EHR. Will review notes, treatment plans, assessments, and documented delivered service hours, as needed.Complete assigned projects, as directed by the Mental Health Client Services Director and Clinical Director.Managing and providing needed documents for each district contract, under the supervision of the Mental Health LeadershipClinical Manager will report directly to the Mental Health Clinical Director.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work, Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 5 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Minimum of 5 years in an educational or school environment.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Career Guidance Coordinator – Behavioral Services- West Autism TeamMust be flexible to work on the Pacific Time Zone  The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. As a Career Guidance Coordinator, you will work closely with our experienced recruiting and sales teams. In this position you will assist the Career Guidance Specialist with the following: • Reach out to employees as they are assigned to you with a personal introduction; this will occur once they have completed their onboarding, and they have completed their first day on assignment. • Champion our customer service culture and create a positive experience for your assigned employees. • Provide personal bi-weekly care calls and touch points to assigned employees. • Provide timely, complete, and helpful responses to assigned employees as their primary point of contact throughout their assignment. • Maintain up-to-date company knowledge to help answer frequent questions. • Provide feedback to employees if district has conveyed any performance issues so they are aware/reset expectations. • Follow-up for two weeks to ensure performance issue has been resolved and to provide further clarity with the candidate should there be performance issues. • Should performance issues persist, issue CAPs and PIPs and follow-up accordingly • Act as a liaison between triad teams and departments, including Payroll, HR (Human Resources), Reimbursements, etc. • Drive annual retention effort, managing toward the assigned renewal headcount goals • Create renewal margin calculators and audit for accurate start date information, assignment details, and compensation details • Negotiate renewal compensation packages, ensuring pay increases are within set guidelines, maintaining profit margin goals, and communicating with Director and/ or Market President for approvals as needed • Send renewal contracts for employee signature and follow up as needed • Complete the hiring process for renewals, ensuring the correct job order assignment, hiretrak, hire type, triad team members, and cost centers • Assist employees with any required compliance items so they are completed timely so as not to delay their start date. Work as part of a collaborative team and contribute to the team's overall success • May assist with back-up coverage of sourcing and recruiting tasks as needed. • May assist with timecard approvals as needed. Qualifications: • Exceptional time management and prioritization skills • An enthusiastic and supportive collaborator • Champion of change and applying creativity • Detail orientated with ability to meet projected timelines • Excellent written and verbal communication skills • Strong customer service experience required

Career Guidance Specialist (Recruiter) Job DescriptionMust be flexible to work business hours on the Pacific Time Zone.  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization.If you believe every day is an opportunity to make a difference, we would like to meet you!As a Career Services Specialist (Recruiter), you will be expanding our business by identifying, building, and sustaining strong relationships with candidates.In this position you will:* Respond to active candidates and source passive candidates to build a robust pipeline* Effectively assess candidates' qualifications and communicate those details to your teammembers* Deliver an excellent candidate experience by taking the time to understand each candidate'sneeds and preferences* Provide clear and consistent candidate communication; establish expectations throughout theprocess; respond quickly and thoroughly to candidate questions* Communicate compensation offerings and negotiate as needed* Manage pipeline workflows and all candidate communications throughout the hiring process* Maintain ongoing relationships with candidates and employees to build strong candidatenetworks and gain referrals* Embrace personal responsibility and accountability among a strongly collaborative environment* Meet and exceed your assigned activity, placement, and margin goalsQualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Ability to overcome objectives; strong negotiation and closing skills* Excellent written and verbal communication skills* Strategic thinking & problem solving; ability to achieve results* Exceptional time management and prioritization skills* Strong work ethic, including leading by example* Adaptability and flexibility to support the organization's rapid growth* Sales or recruiting experience is not required, but preferred* Bachelor's degree (preferred)This fully remote position includes a salaried base pay, bonus opportunities, medical benefits, paid time off, paid company holidays, 401K and much more!