Lead Center Coordinator Full-Time | Location: Pembroke, MASalary Range: $65,000–$75,000 annually (based on experience) Join Community Autism Services - Elevate Operational Excellence and Impact Lives At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We're seeking a Lead Center Coordinator - a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality. About the Role As the Lead Center Coordinator, you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment. This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting. Key Responsibilities Operational Leadership Lead day-to-day center operations, including staff scheduling, session coordination, and facility readinessEnsure efficient workflows that support both clinical productivity and family satisfactionIdentify operational bottlenecks and proactively develop solutions to improve efficiency and communication Compliance & Quality Assurance Monitor session accuracy, credentialing compliance, and documentation standardsConduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirementsTrack and reduce “non-billable/non-scheduled” hours to meet performance goalsTeam Collaboration & Leadership Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teamsModel professionalism, accountability, and problem-solving for all staffSupport new hire onboarding, credentialing, and training to ensure successful integration into center operationsMentor and support junior staff to build a culture of excellence and teamworkClient & Family Support Communicate with families regarding scheduling, attendance, and non-clinical concernsMaintain a calm and solutions-oriented approach when resolving scheduling challenges or conflictsAdministrative Management Manage inventory, supply orders, and vendor coordination for center needsTrack center-level data (attendance, utilization, and scheduling metrics) and report trends to Market Operations ManagerCollaborate with finance, recruiting, and HR teams to align operations with company-wide goalsWhat You'll Bring 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferredPrevious experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferredAdvanced proficiency in Microsoft Office (particularly Excel)Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)Exceptional communication, organization, and problem-solving skillsBachelor's degree preferred (Healthcare Administration, Education, or related field)Ability to remain composed and professional in a dynamic environmentWho You Are You're a calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy. You're motivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems. Why Join CAS? Meaningful work that directly supports children and familiesCollaborative, mission-driven culture with passionate colleaguesClear pathways for career advancement within our nationwide networkComprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities Together, we are transforming the lives of children and families - one center, one team, one day at a time.