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Client Services Manager

70,000.00 - 95,000.00
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Job Description

Partnership Development Executive (PDE)

The Stepping Stones Group is the industry leader in special education and related services, partnering with over 1,400 school districts nationwide to deliver comprehensive solutions for special education and student services departments. Our mission is to transform lives by supporting students, educators, and districts with innovative, flexible staffing and programmatic solutions.

About the Role
We're looking for a Partnership Development Executive who thinks like a strategist, not just a closer. This is a high-impact sales role for someone who is naturally curious, does their homework before every conversation, and is energized by building a pipeline from scratch. You'll lead district discovery, craft solutions tailored to each district's unique needs, and manage opportunities all the way through contract execution — turning research and relationship-building into partnerships that expand access to special education services nationwide.
The ideal PDE is self-motivated and relentless about prospecting: someone who treats outbound outreach as a craft, researches districts and decision-makers before reaching out, and stays focused on the pipeline even when things get busy. You'll work closely with Partnership Development Representatives (PDRs), recruiters, and client service leaders to deliver solutions that truly meet district needs.

What You'll Do
• Own your pipeline. Prospect and drive new district meetings through strategic outbound outreach, research-driven targeting, referrals, and disciplined follow-up — keeping a steady flow of qualified opportunities moving.
• Lead with insight. Research districts' needs, budgets, and pain points before every conversation, and lead full discovery conversations that position you as a strategic partner, not just a vendor.
• Discover with SPED expertise. Ground every discovery conversation in a real understanding of special education service models, compliance requirements, and student needs — building credibility with special education leaders from the first call and tailoring solutions that actually fit.
• Stay organized and keep relationships warm. Maintain disciplined follow-up and nurture district relationships continuously — even when a contract isn't actively in process — so you're the first call when a need arises.
• Close and manage the full cycle. Manage opportunities from initial discovery through contract execution, negotiating terms that work for both the district and the business.
• Collaborate for impact. Partner with internal recruiting and client service teams to ensure a seamless handoff and successful service delivery, and collaborate with PDRs to maximize pipeline opportunities.
• Expand the relationship. Grow conversations across disciplines — speech, psych, OT, PT, SPED teachers, nursing, mental health, paraprofessionals, teletherapy, and more.
• Own your numbers. Own weekly, monthly, and quarterly KPIs tied to pipeline growth and revenue generation.
• Represent us in the field. Attend occasional in-person district meetings, conferences, and events (approx. 10% travel).

Who You Are
• A strategic prospector. You don't wait for leads to come to you — you research targets, identify the right entry points, and build outreach plans that get results.
• Focused and self-motivated. You manage your own pipeline and priorities without needing to be told what to do next.
• Organized about relationships. You keep disciplined follow-up cadences and stay top-of-mind with districts even when there's no active deal — you know today's conversation is tomorrow's opportunity.
• Fluent in special education. You understand the SPED landscape well enough to speak credibly with district leaders about their real challenges, not just pitch a service.
• A strong closer. You're skilled at discovery, relationship-building, and negotiating new business to a signed contract.
• Mission-driven. You're motivated by the impact this work has on students, educators, and districts — not just the deal.

Qualifications
• Strong sales experience with a track record of prospecting, discovery, and closing new business — 2+ years preferred.
• Experience in special education, education, teletherapy, or healthcare staffing is strongly preferred; candidates who bring both strong sales chops and firsthand knowledge of the special education landscape will stand out.
• Familiarity with CRMs (HubSpot preferred) and the discipline to manage a pipeline effectively.
• Excellent communication, presentation, and negotiation skills.
• Comfortable doing the research legwork — digging into district data, budgets, and stakeholders before you ever pick up the phone.
Compensation & Benefits
• Competitive base salary
• Uncapped commission and performance-based bonus opportunities — the more you build and close, the more you earn
• Full benefits package, including healthcare coverage, a 401(k) retirement plan, and paid time off (PTO)

Why Join Us?
This is more than a sales role. It's an opportunity to impact students' lives across the country. As a PDE, you'll play a critical role in shaping partnerships with districts and expanding access to special education services that make a real difference — and you'll be rewarded for the strategic, self-driven hustle it takes to get there


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If they say they'll do it, it gets done.• Education Insider: Understands the K–12 landscape and uses that knowledge to develop solutions that fit.• Trusted Collaborator: Builds genuine relationships and brings the right people together to solve district challenges.Cultural Competencies:Successful teammates at SSG live the following cultural competencies• Fast paced and data driven. We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle.• Persistence. We demonstrate tenacity and are willing to go the distance to finish the job.• Follow-through on commitments. We live up to verbal and written agreements, always.• Enthusiasm. We exhibit passion and excitement for our work. We maintain a “can-do” attitude.• Flexibility/adaptability. We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change.• Teamwork & customer service. We like working together. 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