Client Scheduling Coordinator

Clinic Operations Manager I Location: In office - Ventura or Oxnard, CAReports to: Lead Clinic Operations Manager Employee Type: Non-Exempt/Full time Classification: Corporate Pay: $25.00 - $27.00 per hour DOEMission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations.  Outcomes: Successfully onboard 90% plus of new hires on an ongoing basis Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   Responsibilities: Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. Participate and contribute to weekly Clinic Pod meetings  Produce and disseminate a monthly newsletter for the local office/clinic Answer phone inquiries and enter service referrals in the company systems Maintain office inventory with office supplies, clinical materials, PPE, etc. Maintain required paper-based clinical and operations files within each office  Daily organization of information including scanning, filing and schedule management Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM   Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Extensive software skills are required including Microsoft Office  Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

Client Services Specialist- Behavioral Services The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Maintain current client headcount * Grow client headcount when the opportunity arises and work toward established headcount goals * Identify growth opportunities in your assigned market among active and inherited client accounts (school districts) * Develop and implement business development strategies * Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity* Maintain client headcount and grow client headcount when the opportunity arises * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * Outbound calls to clients to generate job orders * Intake of inbound sales calls to identify school districts' needs * Generate interest among school districts through multi-level communication strategies * Present candidates, proposals, negotiate bill rates, and finalize client contract documents * Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district client * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions * Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs * Embrace personal responsibility and accountability among a strongly collaborative environment * Meet and exceed your assigned activity, placement, and margin goals Qualifications:: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team * Ability to overcome objectives; strong negotiation and closing skills * Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines * Strong relationship management and work ethic, including leading by example * Adaptability and flexibility to support the organization's rapid growth Our Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more. 100% Remot