Career Services Manager

Clinic Operations Administrator  Location: In office, San Diego, CAReports to: Lead Clinic Operations Manager and Local Clinic Operations ManagerEmployee Type: Full time Classification: Corporate Mission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations. Pay: $20.00 - $24.00 per hourResponsibilities: Assist with new hire onboarding and training, including processing new hire paperwork, issuing company IT devices, creating and disseminating new hire folders, and assisting with video conference set up and troubleshooting. Answer phone inquiries and enter service referrals in the company systems.Maintain office inventory with office supplies, clinical materials, PPE, etc. and communicate order needs with Clinic Operations Manager. Replenish PPE stations and make sure cleaning sprays available.Assist with monitoring eFaxs and sending to the appropriate staff.Maintain required paper-based clinical and operations files within each office. Daily organization of information including scanning, filing and distribution to appropriate team members. Organize toy closet and/or clinic treatment rooms, including throwing out toys that are or missing parts and sanitizing toys. Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM or as agreed upon with Lead Clinic Operations Manager (i.e for part time staff) Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Basic software skills are required including Microsoft Office  Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) Must be able to travel to our office location: 4455 Murphy Canyon Rd, Suite #209, San Diego, CA 92123 

Senior Clinical Supervisor I & II Reports to:         Regional Clinical Manager Revision Date:         January 2025 Position Status:         Non-Exempt / Exempt   Job Summary:  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.   The Clinical Supervisor is a Board Certified Behavior Analyst (BCBA) responsible for overseeing the delivery of clinical services within their assigned caseload, as well as providing leadership and support to other clinical team members. In addition to managing their own client caseload, the Senior Clinical Supervisor engages in a hybrid role that involves assisting the Regional Clinical Manager in managing client hours and ensuring the successful implementation of clinical programs. This position requires strong leadership, clinical expertise, and the ability to effectively mentor and support other clinical team members.  Essential Job Functions: Provide direct supervision and oversight to clinical team members. Develop and implement individualized treatment plans for clients based on behavior assessments and clinical observations, along with overseeing client treatment adherence. Conduct ongoing assessments of client progress and behavior, making necessary treatment plans adjustments as needed with the client, family, and stakeholders. Monitor implementation of behavior intervention plans and ensure fidelity to treatment protocols and best practices in ABA. Assist the Regional Clinical Manager in the oversight of caseloads and supporting mid-level supervisors to ensure clinical and administrative needs are met. Provide ongoing support and professional development opportunities to clinical teams to enhance their knowledge and skill set, including feedback on performance. Serve as a mentor and resource for other clinical team members, providing guidance, support, and supervision as needed. Maintain accurate and up-to-date documentation of clinical records. Adhere to and maintain ethical standards outlined in the BACB Ethics Code. Meet outlined performance and productivity metrics dependent on caseload composition and management expectations. Participate in ongoing professional development and quality improvement initiatives to promote the overall success of clinical programs. Protect client confidentiality per HIPAA and FERPA regulations and company policies. Minimum Standards and Qualifications: Master's degree in Applied Behavior Analysis, Psychology, Education, or another related field  BCBA certification in good standing. Completion of supervision training courses. Minimum of 3 years of experience working in ABA with individuals with developmental or related disabilities. Previous experience providing supervision and mentorship to clinical team members. Strong leadership skills with the ability to effectively mentor and motivate others. Strong knowledge of behavior analysis principles and methodologies. Excellent communication and interpersonal skills, with the ability to effectively collaborate with multidisciplinary teams, clients, and families.  Note: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. This job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.  Job descriptions are not intended and do not create employment contracts.     

Client Services/Business Development Manager- In Person Atlanta OfficeThe Stepping Stones Group- 2300 Windy Ridge Parkway SE #825, Atlanta, GA 30339As a Client Development & Services Manager, you will be responsible for managing and growing new client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Identify growth opportunities in your assigned region. * Develop, implement, and execute business development strategies. * Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities. * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * High volume outbound marketing calls to clients to generate job orders. * Intake of inbound sales calls to identify school districts' needs. * Conduct in-person client visits * Attend job fairs, conferences, etc. as needed. * Generate interest among school districts through multi-level communication strategies. * Negotiate bill rates and contract terms, create proposals, and finalize client contract documents. * Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed. * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client        questions. * Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs. * Collaborate with Regional Managers for Client Services to ensure new business is trending positively. * Embrace personal responsibility and accountability in a strongly collaborative environment. * Meet and exceed your assigned activity, placement, and margin goals. Qualifications: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team. * Ability to overcome objectives; strong negotiation and closing skills. * Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results. * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines. * Strong relationship management and work ethic, including leading by example. * Adaptability and flexibility to support the organization's rapid growth. * Resilient and welcoming of constructive feedback, with ability to apply it into actions and result