Career Services Manager

Clinic Operations Administrator  Location: In officeReports to: Lead Clinic Operations Manager and Local Clinic Operations ManagerEmployee Type: Full time Classification: Corporate Mission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations. Responsibilities: Assist with new hire onboarding and training, including processing new hire paperwork, issuing company IT devices, creating and disseminating new hire folders, and assisting with video conference set up and troubleshooting. Answer phone inquiries and enter service referrals in the company systems.Maintain office inventory with office supplies, clinical materials, PPE, etc. and communicate order needs with Clinic Operations Manager. Replenish PPE stations and make sure cleaning sprays available.Assist with monitoring eFaxs and sending to the appropriate staff.Maintain required paper-based clinical and operations files within each office. Daily organization of information including scanning, filing and distribution to appropriate team members. Organize toy closet and/or clinic treatment rooms, including throwing out toys that are or missing parts and sanitizing toys. Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM or as agreed upon with Lead Clinic Operations Manager (i.e for part time staff) Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Basic software skills are required including Microsoft Office  Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

We are hiring a Client Intake Specialist for a remote position to join our growing teams! Community Autism Services, a division of The Stepping Stones Group, is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. The Client Intake Specialist is expected to perform a variety of duties working with staff throughout the agency. This role will provide superior client service through effectively handling inbound calls received in the call center, and efficiently conducting intake screenings.Pay: $25.00 per hourEssential Job Functions include but not limited to:Maintains an unrelenting focus on providing an excellent client experienceManage a large quantity of inbound and outbound calls in a timely, friendly, and professional manner.Investigates the needs of the caller to appropriately transfer the caller, if necessaryProvides service information by correctly answering questions answering questionIf an issue requires escalation, professionally refer complaints to the appropriate supervisorConduct initial intake screenings to assess goodness of fit for new referralsUtilize the decision tree to determine if further screening from clinical staff is required    Partner with department teams to develop resources for our clientsEnsure that the client feels understood with any request or issue by recapping the message receivedCommunicate what steps will be taken, by who, and whenEstablish themselves as a customer advocate who will help them with any follow up needs Position Location: Remote  Required Qualifications:  Highly proficient in SpanishAbility to stay calm when customers are stressed or upset.Proficient computer skills, including MS OfficeExperience working with customer support.Ability to thrive in a fast-paced environment is essentialAbility to work independently, self-directed and highly organized Education/Certifications Required:High school diploma, general education degree, or equivalent Beneficial Experience:Previous referrals or customer service/call center experience Community Autism Services is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!