Career Services Manager

Senior Clinical Supervisor I & II Reports to:         Regional Clinical Manager Revision Date:         January 2025 Position Status:         Non-Exempt / Exempt   Job Summary:  The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.   The Clinical Supervisor is a Board Certified Behavior Analyst (BCBA) responsible for overseeing the delivery of clinical services within their assigned caseload, as well as providing leadership and support to other clinical team members. In addition to managing their own client caseload, the Senior Clinical Supervisor engages in a hybrid role that involves assisting the Regional Clinical Manager in managing client hours and ensuring the successful implementation of clinical programs. This position requires strong leadership, clinical expertise, and the ability to effectively mentor and support other clinical team members.  Essential Job Functions: Provide direct supervision and oversight to clinical team members. Develop and implement individualized treatment plans for clients based on behavior assessments and clinical observations, along with overseeing client treatment adherence. Conduct ongoing assessments of client progress and behavior, making necessary treatment plans adjustments as needed with the client, family, and stakeholders. Monitor implementation of behavior intervention plans and ensure fidelity to treatment protocols and best practices in ABA. Assist the Regional Clinical Manager in the oversight of caseloads and supporting mid-level supervisors to ensure clinical and administrative needs are met. Provide ongoing support and professional development opportunities to clinical teams to enhance their knowledge and skill set, including feedback on performance. Serve as a mentor and resource for other clinical team members, providing guidance, support, and supervision as needed. Maintain accurate and up-to-date documentation of clinical records. Adhere to and maintain ethical standards outlined in the BACB Ethics Code. Meet outlined performance and productivity metrics dependent on caseload composition and management expectations. Participate in ongoing professional development and quality improvement initiatives to promote the overall success of clinical programs. Protect client confidentiality per HIPAA and FERPA regulations and company policies. Minimum Standards and Qualifications: Master's degree in Applied Behavior Analysis, Psychology, Education, or another related field  BCBA certification in good standing. Completion of supervision training courses. Minimum of 3 years of experience working in ABA with individuals with developmental or related disabilities. Previous experience providing supervision and mentorship to clinical team members. Strong leadership skills with the ability to effectively mentor and motivate others. Strong knowledge of behavior analysis principles and methodologies. Excellent communication and interpersonal skills, with the ability to effectively collaborate with multidisciplinary teams, clients, and families.  Note: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. This job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.  Job descriptions are not intended and do not create employment contracts.     

Clinic Operations Administrator  Location: In officeReports to: Lead Clinic Operations Manager and Local Clinic Operations ManagerEmployee Type: Full time Classification: Corporate Mission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations. Pay: Starting at $20.00 per hour based on experience Responsibilities: Assist with new hire onboarding and training, including processing new hire paperwork, issuing company IT devices, creating and disseminating new hire folders, and assisting with video conference set up and troubleshooting. Answer phone inquiries and enter service referrals in the company systems.Maintain office inventory with office supplies, clinical materials, PPE, etc. and communicate order needs with Clinic Operations Manager. Replenish PPE stations and make sure cleaning sprays available.Assist with monitoring eFaxs and sending to the appropriate staff.Maintain required paper-based clinical and operations files within each office. Daily organization of information including scanning, filing and distribution to appropriate team members. Organize toy closet and/or clinic treatment rooms, including throwing out toys that are or missing parts and sanitizing toys. Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM or as agreed upon with Lead Clinic Operations Manager (i.e for part time staff) Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Basic software skills are required including Microsoft Office  Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

Clinic Operations Manager I Location: In office - Ventura or Oxnard, CAReports to: Lead Clinic Operations Manager Employee Type: Non-Exempt/Full time Classification: Corporate Pay: $25.00 - $27.00 per hour DOEMission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations.  Outcomes: Successfully onboard 90% plus of new hires on an ongoing basis Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   Responsibilities: Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. Participate and contribute to weekly Clinic Pod meetings  Produce and disseminate a monthly newsletter for the local office/clinic Answer phone inquiries and enter service referrals in the company systems Maintain office inventory with office supplies, clinical materials, PPE, etc. Maintain required paper-based clinical and operations files within each office  Daily organization of information including scanning, filing and schedule management Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM   Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Extensive software skills are required including Microsoft Office  Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

SSG SCHOOL-BASED MENTAL HEALTH PROGRAMJob Title: National School-Based Program Clinical Manager- North CarolinaSupervisor: Mental Health Client Services Director and Clinical DirectorTerms of Employment: Employee understands that he/she is employed by Employer to provide services to assigned client site at the beginning of the school year (specific date to be determined) and continue through the end of the school year, unless terminated earlier. Employee will be supervised by Employer and should coordinate work, time off request, changes in schedule and any other issues with the supervisor.Essential Duties:Provide clinical support, mentoring, supervision, guidance, additional resources and/or assistance to clinicians in CM's assigned territory.Serve as a clinical resource, with a continued focus on providing ethical and quality services.Oversee the implementation of developed protocols, services, and practices at all SSG district contract sites.Aid the Mental Health Client Services Director and Clinical Director in maintaining appropriate credentials for all SSG district contracts.Serves as the primary point of contact for clinicians in districts regarding questions on assessment, intervention, documentation, reports, IEPS/504s, etc.Collaborates with SSG Career Services Dept. for filling open positions and the AEs to gain knowledge of district policies and proceduresParticipates as an active member of the Triad (AE, Recruiter, and Clinical Director)Ensures that service providers supported comprehend and carry out district policies and proceduresConducts clinical interviews (CIs) with potential clinicians, as needed or requested. During the CI, the CM highlights all of the perks and benefits that SSG offers employees: clinical support, professional development, pathways to success and career paths for professional growth and advancement.Participates in regularly scheduled team meetings, as needed.Participates in special projects as they come up.Participates in and/or presents at university events, conferences, or workshops that are planned, organized, or coordinated by SSG.Represents SSG at job fairs, conferences, and workshops, as needed.Additional Duties:Facilitates communication and management of projects between clinicians on site, district staff, local AEs, and MH leadership.Will mentor, train, or support staff that are placed in districts in both virtual and on site capacities.Will be responsible for managing and overseeing the documentation of staff delivering services in the EHR. Will review notes, treatment plans, assessments, and documented delivered service hours, as needed.Complete assigned projects, as directed by the Mental Health Client Services Director and Clinical Director.Managing and providing needed documents for each district contract, under the supervision of the Mental Health LeadershipClinical Manager will report directly to the Mental Health Clinical Director.Job Specifications:Performance review of this position will be evaluated on an annual time frame in accordance with SSG's employee guidelines.Minimum Qualifications Knowledge, Skills, and Abilities RequiredMaster's degree in Social Work, Counseling, Psychology or other related Behavioral Health field from an accredited Institution of higher learning.Licensed Eligible Social Worker (LISW-CP), Professional Counselor, or Doctoral psychologist preferred.Minimum of 5 years working in the field of Social Work and/or Clinical Counseling with children and adolescents.Minimum of 5 years in an educational or school environment.Such alternatives to the above SSG may find appropriate and acceptable.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and reach with hands and arms; walk; sit; stoop or kneel; crouch or crawl.Additional physical requirements include the following:Physically capable of frequently lifting or moving 40 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focusAbility to sit and stand for extended periods of time.Manual dexterity for the purpose of using a telephone and data entry.Read a computer screen and printed material with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak in audible tones so that others may understand clearly in person and on the telephoneWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.