Career Services Specialist

Clinic Operations Manager I Location: In office - Ventura or Oxnard, CAReports to: Lead Clinic Operations Manager Employee Type: Non-Exempt/Full time Classification: Corporate Pay: $25.00 - $27.00 per hour DOEMission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations.  Outcomes: Successfully onboard 90% plus of new hires on an ongoing basis Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   Responsibilities: Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. Participate and contribute to weekly Clinic Pod meetings  Produce and disseminate a monthly newsletter for the local office/clinic Answer phone inquiries and enter service referrals in the company systems Maintain office inventory with office supplies, clinical materials, PPE, etc. Maintain required paper-based clinical and operations files within each office  Daily organization of information including scanning, filing and schedule management Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM   Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Extensive software skills are required including Microsoft Office  Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

                         Client Services Coordinator Job Description The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. As a Client Services Coordinator, you will work closely with our experienced client services, business development and recruiting teams. In this position you will: * Support your Client Services team to maintain and grow headcount with current and inherited clients. Grow client headcount when the opportunity arises and work toward established headcount goals. Reach out to current school districts to upsell and cross sell our services. * Submit potential candidates for client openings with clear communication. Set effective expectations with the client regarding interview process. * Help recruiters guide candidates through the interview process with necessary interview prep and effectively convey client expectations. * While communicating with clients you will set expectations and communicate The Stepping Stones Group's policies and expectations. Identify with clients what sets our company apart from other companies. * Meeting KPIs: phone calls per day & email communication, Job orders received, candidate submissions and candidates placed. * Work as part of the team to contribute to overall success. * Create a positive experience for the clients with effective communication. Ability to become a 'trusted advisor' to our school district partners. * Demonstrate a strong interest in learning departmental functions including timecard approval, familiarity with school district clients, special education requirements and licensing. Qualifications: * Exceptional time management and prioritization skills * Enthusiastic and supportive collaborator * Champion of change and applying creativity * Detail orientated with the ability to meet projected deadlines. * Excellent written and verbal communication skills * Strong customer service experience required. * Prior sales, customer service or hospitality experience is required. 

Client Scheduling Coordinator Job Title: Client Scheduling Coordinator Reports to: Operations Market Manager Location: Remote, Pacific Standard TimeJob Type: Full-time, Hourly-non-exemptCompensation: $20.00 - $28.00 per hourJoin Community Autism Services, a division of The Stepping Stones Group, as a Client Scheduling Coordinator and play a key role in supporting our growing ABA program in California. We're urgently hiring—be part of a team making a real difference in the lives of children and families!  MissionOur mission is to deliver meticulous and highly effective scheduling solutions. Dedicated to optimizing scheduling processes, promoting efficiency, and fostering collaboration to ensure exceptional therapeutic and behavioral health services at The Stepping Stones Group. Position SummaryUnder the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions for the implementation of ABA services with clients and team members. Outcome MeasuresSchedule a sufficient number of hours each month to attain the office's performance objectives.Schedule 90% or more of team members' monthly available hours that are within SSG'stypical operating hours to ensure efficient use of team members.Maintain accurate and up-to-date records of client and provider availability and disposition and waitlist management labels in Scheduling Platform. ResponsibilitiesCase scheduling and related staff/client communicationUtilize Scheduling Platform to schedule sessions for the delivery of A&C ABA services to clientsScheduling platform daily changes/updatesCreate/update schedules and update Scheduling PlatformEffectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant partiesCoordinate a team approach with CMs and direct staffAbout Community Autism Services, a division of The Stepping Stones GroupThe Stepping Stones Group grew from a simple belief: That every child is born with a special set of gifts. Throughout our history, we have partnered with 14 mission-driven organizations that share in our vision.Together, we are transforming the lives of children and families, improving the quality of therapeutic and behavioral services, and joining with like-minded therapists, clinicians and educators in order to have a greater impact in our communities. Our passionate leadership team and expansive clinical support network ensure the delivery of the highest quality therapeutic and behavioral health services nationwide.

Client Services Specialist- Behavioral Services The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you! As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Maintain current client headcount * Grow client headcount when the opportunity arises and work toward established headcount goals * Identify growth opportunities in your assigned market among active and inherited client accounts (school districts) * Develop and implement business development strategies * Build and maintain relationships with existing and inherited clients for the purpose of achieving placement targets and acquiring additional business opportunity* Maintain client headcount and grow client headcount when the opportunity arises * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * Outbound calls to clients to generate job orders * Intake of inbound sales calls to identify school districts' needs * Generate interest among school districts through multi-level communication strategies * Present candidates, proposals, negotiate bill rates, and finalize client contract documents * Set clear expectations with clients regarding feedback, quality assurance practices and the Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. Prioritize Jumbo and Tier 1 school district client * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions * Collaborate with Regional Manager of Client Services to establish focus jobs and communicate client needs * Embrace personal responsibility and accountability among a strongly collaborative environment * Meet and exceed your assigned activity, placement, and margin goals Qualifications:: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team * Ability to overcome objectives; strong negotiation and closing skills * Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines * Strong relationship management and work ethic, including leading by example * Adaptability and flexibility to support the organization's rapid growth Our Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more. 100% Remot