Operations Center Manager

Business Development Coordinator- In Person- Atlanta Office The Stepping Stones Group- 2300 Windy Ridge Parkway SE #825, Atlanta, GA 30339The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!As a Business Development Coordinator, you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share.In this position you will:* Identify growth opportunities in your assigned market.* Develop and implement business development strategies.* Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities.* Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings* Outbound calls to clients to generate job orders.* Intake of inbound sales calls to identify school districts' needs.* Generate interest among school districts through multi-level communication strategies.* Negotiate bill rates, create proposals, and finalize client contract documents.* Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies* Collaborate and support the competitive bid process for assigned client accounts as needed.* Deliver an excellent client experience by taking the time to understand each client's needs and preferences.* Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions.* Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs.* Collaborate with Regional Managers for Client Services to ensure new business is trending positively.* Embrace personal responsibility and accountability in a strongly collaborative environment.* Meet and exceed your assigned activity, placement, and margin goals.Qualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations* Identify internal areas of improvement and communicate these to your team.* Ability to overcome objectives; strong negotiation and closing skills.* Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills* Strategic thinking & problem solving; ability to achieve results.* Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.* Strong relationship management and work ethic, including leading by example.* Adaptability and flexibility to support the organization's rapid growth.

The Stepping Stones Group is looking for a Speech and Related RCM Specialist to join our team! This is a remote position but must be able to work on PST timezone. The S&R RCM Specialist is expected to perform a variety of duties working with staff throughout the agency. They are responsible for performing high-volume advanced data entry work. They should be capable of handling the different aspects of the revenue cycle including AR management and processing incoming reports. Pay: $20.00 - $25.00 per hourThe job description may change from time to time and the basic duties are as follows:Essential Job Functions and requirements include but not limited to:Maintain a good relationship with outside departments as well as outsource companies.Maintain a good relationship with insurance company contacts.Able to review all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers.Able to troubleshoot AR issues and communicate with different levels of management.Navigate various systems including but not limited to EMR and clearinghouses.Able to review and understand insurance provider and billing manuals.Understand commercial and Medicaid mental health rules.Able to identify insurance company and complete an eligibility check.Able to assist in obtaining authorizations.Review Medicaid AR reporting and work claims until payment is obtained.Write claims appeals and submit corrected claims.Create basic billing and AR reporting in excel.Required Qualifications:  Proficient computer skills, including MS Office specifically Excel.The ability to thrive in a fast-paced environment is essential.Ability to work independently, self-directed, and highly organized.Mental health billing experience.Education/Certifications Required:High school diploma, general education degree, or equivalent.Beneficial Experience:Office Ally Clearinghouse, Waystar Clearinghouse, Mental Health EMR systemReports to:S&R and Mental Health Senior Manager

Clinic Operations Manager I Location: In office - Wakefield, MAReports to: Lead Clinic Operations Manager Employee Type: Non-Exempt/Full time Classification: Corporate Pay: $25.00 - $27.00 per hourMission: Provide administrative support and exceptional customer service to clients and staff in our physical office locations.  Outcomes: Successfully onboard 90% plus of new hires on an ongoing basis Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   Responsibilities: Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. Participate and contribute to weekly Clinic Pod meetings  Produce and disseminate a monthly newsletter for the local office/clinic Answer phone inquiries and enter service referrals in the company systems Maintain office inventory with office supplies, clinical materials, PPE, etc. Maintain required paper-based clinical and operations files within each office  Daily organization of information including scanning, filing and schedule management Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs Process staff terminations Other general office duties and maintenance tasks as assigned  Minimum Education or Training Equivalent to: High school diploma and at least one year of office/administrative experience Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM   Special Qualifications (Skills, Abilities, Licenses): Strong written and oral communication skills Must exercise utmost diplomacy and tact to provide excellent customer service for clients Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements Extensive software skills are required including Microsoft Office  Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work Ability to multi-task and prioritize work in constantly changing environment  Physical Requirements: Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. (100% of the time)Extended use of the computer and phone (100% of the time) 

Regional Clinical Manager   Title: Regional Clinical Manager  Reports to: Senior Regional Clinical Director and Senior Regional Clinical ManagerLocation: Ventura, CA    Mission:Leading with dedication to operational excellence in a manner that aligns with our mission of transforming the lives of children, families, and communities together.  Position Summary:The Regional Clinical Manager plays a pivotal role in overseeing and optimizing clinical quality and operations within a designated market. This leadership position requires a seasoned Board Certified Behavior Analyst (BCBA) with extensive experience in Applied Behavior Analysis services and a proven track record of effective management. This position is responsible for ensuring the highest quality of ABA services, the professional development of clinical team members, and the financial well-being of their market. This role involves collaboration with leadership, maintaining strong relationships with clients and families, and contributing to the strategic Outcome Measures: Demonstrate measurable progress in achieving financial performance goals, with a focus on controlling labor costs within the region. Attain a treatment adherence rate of over 75% for clients within the division, ensuring consistency and effectiveness in interventions. Enhance client satisfaction, as reflected in an increased Net Promotor Score (NPS), by implementing targeted improvements based on client feedback. Responsibilities:Provide strong and visionary leadership to the clinical team, setting clear expectations and fostering a positive and collaborative work environment. Develop and communicate strategic goals for the clinical department in alignment with organizational goals. Provide ongoing supervision and support to clinical team members, ensuring adherence to ABA principles and best practices. Participate in gross margin planning to predict coming month trends based one expected revenue and labor. Establish and implement quality assurance measures to ensure the highest standards of care and compliance with relevant regulations and ethical guidelines. Assess the needs and requirements of clients to determine appropriate caseload assignments. Cultivate positive and professional relationships with payors and funding sources to enhance collaboration and communication. Conduct regular reviews of client records, assessments, and interventions to maintain clinical excellence.  Provide expert consultation on complex cases, guiding and collaborating with clinical teams in problem-solving and decision-making. Deliver training and support to enhance the clinical skills and knowledge of team members and support professional growth and development. Ensure accurate and timely reporting to clients, families, and other stakeholders. Collaborate with other department heads and organizational leadership to ensure seamless communication and coordination of services. Job Qualifications:Master's or Doctoral degree in Applied Behavior Analysis, Psychology, Special Education, or a related field BCBA or BCBA-D certification Substantial experience in ABA services, including leadership and supervisory roles Proven ability to lead and inspire a team toward achieving organizational goals Excellent communication and interpersonal skills, both verbal and written Ability to provide clear and constructive feedback  Strong analytical and problem-solving skills Effective organizational skills to manage clinical and administrative responsibilities Ability to prioritize tasks and meet deadlines in a fast-paced environment Experience in providing training and professional development Excellent interpersonal skills Empathy and cultural competence to work effectively with diverse populations Familiarity with ABA-specific software and data collection tools Comfort using technology for communication, documentation, and program management