Clinic Operations Manager (Wakefield, MA)

Business Development Coordinator- In Person- Atlanta Office The Stepping Stones Group- 2300 Windy Ridge Parkway SE #825, Atlanta, GA 30339The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!As a Business Development Coordinator, you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share.In this position you will:* Identify growth opportunities in your assigned market.* Develop and implement business development strategies.* Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities.* Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings* Outbound calls to clients to generate job orders.* Intake of inbound sales calls to identify school districts' needs.* Generate interest among school districts through multi-level communication strategies.* Negotiate bill rates, create proposals, and finalize client contract documents.* Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies* Collaborate and support the competitive bid process for assigned client accounts as needed.* Deliver an excellent client experience by taking the time to understand each client's needs and preferences.* Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions.* Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs.* Collaborate with Regional Managers for Client Services to ensure new business is trending positively.* Embrace personal responsibility and accountability in a strongly collaborative environment.* Meet and exceed your assigned activity, placement, and margin goals.Qualifications:* Fearless and enthusiastic attitude and a supportive collaborator* Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations* Identify internal areas of improvement and communicate these to your team.* Ability to overcome objectives; strong negotiation and closing skills.* Excellent time management skills * Excellent written and verbal communication skills; Exceptional presentation skills* Strategic thinking & problem solving; ability to achieve results.* Exceptional time management and prioritization skills with demonstrated ability to meet project timelines.* Strong relationship management and work ethic, including leading by example.* Adaptability and flexibility to support the organization's rapid growth.

The Stepping Stones Group is looking for a Speech and Related RCM Specialist to join our team! This is a remote position but must be able to work on PST timezone. The S&R RCM Specialist is expected to perform a variety of duties working with staff throughout the agency. They are responsible for performing high-volume advanced data entry work. They should be capable of handling the different aspects of the revenue cycle including AR management and processing incoming reports. Pay: $20.00 - $25.00 per hourThe job description may change from time to time and the basic duties are as follows:Essential Job Functions and requirements include but not limited to:Maintain a good relationship with outside departments as well as outsource companies.Maintain a good relationship with insurance company contacts.Able to review all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers.Able to troubleshoot AR issues and communicate with different levels of management.Navigate various systems including but not limited to EMR and clearinghouses.Able to review and understand insurance provider and billing manuals.Understand commercial and Medicaid mental health rules.Able to identify insurance company and complete an eligibility check.Able to assist in obtaining authorizations.Review Medicaid AR reporting and work claims until payment is obtained.Write claims appeals and submit corrected claims.Create basic billing and AR reporting in excel.Required Qualifications:  Proficient computer skills, including MS Office specifically Excel.The ability to thrive in a fast-paced environment is essential.Ability to work independently, self-directed, and highly organized.Mental health billing experience.Education/Certifications Required:High school diploma, general education degree, or equivalent.Beneficial Experience:Office Ally Clearinghouse, Waystar Clearinghouse, Mental Health EMR systemReports to:S&R and Mental Health Senior Manager

Regional Clinical Manager   Title: Regional Clinical Manager  Reports to: Senior Regional Clinical Director and Senior Regional Clinical ManagerLocation: Ventura, CA    Mission:Leading with dedication to operational excellence in a manner that aligns with our mission of transforming the lives of children, families, and communities together.  Position Summary:The Regional Clinical Manager plays a pivotal role in overseeing and optimizing clinical quality and operations within a designated market. This leadership position requires a seasoned Board Certified Behavior Analyst (BCBA) with extensive experience in Applied Behavior Analysis services and a proven track record of effective management. This position is responsible for ensuring the highest quality of ABA services, the professional development of clinical team members, and the financial well-being of their market. This role involves collaboration with leadership, maintaining strong relationships with clients and families, and contributing to the strategic Outcome Measures: Demonstrate measurable progress in achieving financial performance goals, with a focus on controlling labor costs within the region. Attain a treatment adherence rate of over 75% for clients within the division, ensuring consistency and effectiveness in interventions. Enhance client satisfaction, as reflected in an increased Net Promotor Score (NPS), by implementing targeted improvements based on client feedback. Responsibilities:Provide strong and visionary leadership to the clinical team, setting clear expectations and fostering a positive and collaborative work environment. Develop and communicate strategic goals for the clinical department in alignment with organizational goals. Provide ongoing supervision and support to clinical team members, ensuring adherence to ABA principles and best practices. Participate in gross margin planning to predict coming month trends based one expected revenue and labor. Establish and implement quality assurance measures to ensure the highest standards of care and compliance with relevant regulations and ethical guidelines. Assess the needs and requirements of clients to determine appropriate caseload assignments. Cultivate positive and professional relationships with payors and funding sources to enhance collaboration and communication. Conduct regular reviews of client records, assessments, and interventions to maintain clinical excellence.  Provide expert consultation on complex cases, guiding and collaborating with clinical teams in problem-solving and decision-making. Deliver training and support to enhance the clinical skills and knowledge of team members and support professional growth and development. Ensure accurate and timely reporting to clients, families, and other stakeholders. Collaborate with other department heads and organizational leadership to ensure seamless communication and coordination of services. Job Qualifications:Master's or Doctoral degree in Applied Behavior Analysis, Psychology, Special Education, or a related field BCBA or BCBA-D certification Substantial experience in ABA services, including leadership and supervisory roles Proven ability to lead and inspire a team toward achieving organizational goals Excellent communication and interpersonal skills, both verbal and written Ability to provide clear and constructive feedback  Strong analytical and problem-solving skills Effective organizational skills to manage clinical and administrative responsibilities Ability to prioritize tasks and meet deadlines in a fast-paced environment Experience in providing training and professional development Excellent interpersonal skills Empathy and cultural competence to work effectively with diverse populations Familiarity with ABA-specific software and data collection tools Comfort using technology for communication, documentation, and program management 

Operations Center Manager for MassachusettsThe Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.   The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you! Salary: $70,000 - $78,000 per year (DOE) In This Position You Will (Position Summary):  Play a pivotal role in overseeing and optimizing our day-to-day operations. The Center Operations Market Manager is responsible for streamlining processes, managing resources, and driving overall operational efficiency to ensure the organization runs smoothly and achieves its strategic goals. This is a remote position with frequent visits to centers in Massachusetts.    Outcomes: Drive full utilization of client schedule availability to drive full employment of teams, markets hitting their operations goals, and satisfy families.Outstanding end of month non-billable appointments at less than $1,000 by division/office within 5 days of the close of a month.Monthly cost center(s) report produced for the Senior Regional Clinical Director's review within 5 days of the close of the month prior.Track the successful completion of projects or tasks within set deadlines and with the desired quality.Achieve Client NPS score +60 in each survey window.Ensure safety and compliance of centers with SSG center requirements.   Responsibilities:   Identifies what is needed on a macro level for the company; structures the course of the week with the market team; assigns tasks and follows up with the team including time management and accurate completion of the taskReport market progress to Director of Operations and market Senior Regional Clinical Director and working with them to improve office and center operations and proceduresImplement new strategies and policies as neededBilling, payroll, and general reportingSupporting mutually beneficial scheduling of staff and clientsManaging team member and client relationsProvide support to ensure the financial health of each office/center in the designated region based on prescriptive KPI such as Gross Margin; this will be accomplished by: Providing the clinical team with essential billable information.Monitoring of expiring authorizations.Following up with clinical and A&E dept to ensure reports are submitted on time.Building and maintaining strong communication lines between departments to ensure proactivity.Communicate, implement, and represent SSG's policies and mission.Create and maintain strong team member engagement and culturePartner with the market leaders to obtain/maintain high scores in client and team member satisfactionAccountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by SSGTrack data and prepare management reports (treatment adherence, productivity, timesheets)Prepare and maintain client rosters and files, including the timely and accurate submission of treatment plans for the purpose of re-authorizationDevelop and implement strategies for reducing NBS appointmentsManage all aspects of the markets purchasing budget and oversee the tracking of social engagement budgetLead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g., schools, doctor offices, parent organizations, etc.)Leads improvements in areas of KPI's and market growth to support the financial health of the marketMaintain client and team member privacy in accordance with SSG policy and HIPAA regulationsProvide training and support to team members on effective task management practicesConduct periodic reviews to ensure quality and accuracy of task documentationMonitor and track the progress of tasks within the performance management platform and/or ticketing systemsImplement strategies to improve timely completion of new hire onboarding (e.g., course follow ups, RBT training compliance, field and shadowing clearance)Ensure the maintenance of RBT certification and other on-going training requirements are completed (e.g. PBS, Sexual Harassment) to meet payer requirementsVerify the accuracy of data entries by comparing them to the source documents or other reliable reference points.Facilities management for day-to-day safety, compliance and maintenance in accordance with center budget and in coordination with Facilities Director Position Location (City & Country if Applicable):    Work location: Remote AND travel to centers in Massachusetts   Workdays: Monday through Friday Work hours: 8:30 AM to 5:00 PM Required Qualifications:  Prior experience in a coordination or scheduling role is beneficial  Documented experience coordinating or managing administrative staffStrong aptitude for learning new web-based systemsWell organized and punctual, able to maintain multiple projects simultaneously, strategically prioritize own workExcellent Customer serviceProactive with a strong work ethic Excellent communication skills, both written and verbalStrong organizational and time management skillDemonstrated ability to work independentlyAbility to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanorDecisive with an operational, implementation, and detail-oriented perspectiveExcellent leadership and people development skills; "leads by example"Proactive, results-oriented, creative problem solverDemonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic mannerAbility to prioritize and execute effectivelyDesire to learn the clinical side of the SSG modelExcellent computer skills including Outlook, Word, Excel, and PowerPointKey Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic Education/Certifications Required: High school diploma or equivalent requiredA minimum of 2-4 years' experience in management requiredPass DOJ Clearance Beneficial Experience: Previous experience running a school and Applied Behavior Analysis (ABA) center programExperience working within Central ReachKnowledge of ABA authorizationsAbility to perform project managementExcellent written and verbal business communication skills. Excellent critical thinking skillsExcellent interpersonal skills to build effective partnering relationshipsAbility to build and lead sustainable teams.Willingness to learn and acquire new skills as needed Reports to:   Director of Operations and Senior Regional Clinical Director Number of Reports:  Varies based on location and market size Travel Required: Travel dependent upon business need within Massachusetts